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Public Benefits Program Specialist II

1 month ago

Leesburg, United States Loudoun County Government Full time


Welcome and thank you for your interest in employment with Loudoun County Government

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction

The Loudoun County Department of Family Services (DFS) is currently seeking qualified candidates who want to work in a diverse, team-oriented environment and have a desire to help Loudoun County residents gain self-sufficiency and economic stability. The DFS vision is better health, safety, and well-being for all. The mission is to support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

The Public Benefits Unit is a team of professionals dedicated to providing high quality service to customers requesting food, medical, and cash assistance. The team works in a high-volume, fast paced environment to support individuals and families in the community. If you have a strong background in determining eligibility for federal or state programs and a desire to make a difference in people's lives, then consider a profession with the Loudoun County Department of Family Services as a Public Benefits Specialist II for the next chapter in your career.

Job Summary

In this role, you will determine eligibility for the Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, and Temporary Assistance to Needy Families (TANF) for new applications. Responsibilities also include conducting interviews with applicants, requesting appropriate documentation, and applying applicable federal and state policy. In addition, you will maintain a caseload of open SNAP, Medical Assistance and TANF cases and regularly evaluate ongoing eligibility. You will also act timely on reported changes and complete thorough case documentation.
The ideal candidate should have the following:

  • Knowledge of automated systems related to program area and job role.
  • Knowledge of the principles, methods, techniques and practices of family, children, and adult public assistance programs.
  • Skill in conducting interviews to gather pertinent information related to the determination of eligibility for public assistance programs.
  • Knowledge of casework theory and practice.
  • Skill in providing appropriate and effective case management for those applying for or receiving public assistance programs.
  • Skill in communicating, both verbally and in writing.
  • Ability to establish and maintain working relationships with clients, co-workers, staff, other professionals, officials, and the public.
  • Ability to understand, interpret and apply policy appropriately in determining eligibility.
  • Ability to apply policies and procedures.
  • Ability to manage sensitive and confidential situation in a professional and discrete manner
Hiring salary is commensurate with experience.
Minimum Qualifications

Associate's degree; three (3) years of directly related experience in a customer service or social/human services setting; or equivalent combination of education and experience.

Preferred:
  • Bilingual in English and Spanish
  • Public Benefits policy knowledge and experience processing SNAP, Medical Assistance, and TANF applications and renewals.

Job Contingencies and Special Requirements

Special Requirements:

  • These positions may be located at our Leesburg or Sterling office and may be assigned and required to work at an alternate work site(s) to carry out duties that support the needs of the County.
  • The successful candidate may be required to perform work that involves crisis situations and is required to make decisions involving people, resources, and property.

Job Contingencies:
  • Successful candidate will pass pre-employment background checks to include criminal, credit, CPS, and DMV.
  • Valid driver's license