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Public Benefits Program Manager

2 months ago

Leesburg, United States Loudoun County Full time

Welcome and thank you for your interest in employment with Loudoun County Government

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction

The Loudoun County Department of Family Services, our vision is to enhance all individuals and families health, safety, and overall well-being. We are committed to supporting individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination. 

Are you an experienced professional with a strong background in Public Assistance Programs? Do you possess the skills to develop, guide, and manage Public Benefits staff to deliver timely, accurate, and high-quality services to residents of Loudoun County? Have you successfully developed data-driven strategic plans to ensure compliance with federal and state mandates?
If so, the Loudoun County Department of Family Services invites you to consider a Public Benefits Program Manager career, where you can utilize your expertise and make a significant impact.

Job Summary

We seek highly motivated candidates who thrive in diverse, exciting, fast-paced, and high-volume work environments. As a Public Benefits Program Manager, you will have the opportunity to support our dedicated staff as they assist Loudoun County residents in navigating the public benefits process.

This position provides direct oversight to approximately 30 staff members. This includes conducting regular performance evaluations, promoting staff development, and developing and monitoring the effectiveness of internal operating procedures and policies that enhance program operations. Additionally, this role will ensure adequate coverage and staffing levels to meet the needs of our customers.
Your responsibilities will encompass managing various Public Benefits programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medical Assistance Programs, Temporary Assistance to Needy Families (TANF), Refugee Cash Assistance, Energy Assistance Programs, and Title IV-E Foster Care programs. You will assess these programs effectiveness, efficiency, outcomes, and quality while setting goals and evaluating performance measures to improve federally and state-mandated programs quality, timeliness, and accuracy. Managing the units budget and ensuring appropriate fund allocation within established guidelines will also be part of the job responsibilities. As a representative of our agency and county, you will meet with public and private community partners, local jurisdictions, state and regional organizations, and national organizations to discuss public benefits programs.
The ideal candidate for this role should possess:

Knowledge of public assistance administrations principles, methods techniques and practices. Proficiency in supervisory principles and practices. Familiarity with community resources for social services. Excellent communication skills, both written and verbal. Strong analytical abilities to evaluate facts and data for sound decision-making. The ability to plan, assign, instruct, and supervise the work of others. The capacity to establish and maintain positive working relationships with customers, colleagues, staff, community partners, and the public. Hiring Salary is commensurate with experience.

Minimum Qualifications

Bachelor's degree (Master's degree preferred) in a field related to the assigned program; four (4) years related work experience including two (2) years of supervisory experience; or equivalent combination of education and experience.

Preferred: Experience in a DSS/DFS eligibility unit as a senior worker with supervisory responsibilities  Bi-lingual skills in Spanish and English 

Job Contingencies and Special Requirements

Pass pre-employment background check to include criminal, credit, CPS and DMV. Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification). Hold licenses required by law for assigned position.  Complete required County e- learning and MOAT training requirements as directed by department.  Complete required supervisory training. Obtain and hold certifications required by the Department.