Desktop Support Technician

1 month ago


Artesia, United States Cigniti Technologies Full time

Title: Desktop Support Technician

Location: Artesia, New Mexico

M-F 7:30a - 4:30p

L1 support - will be taking calls and assisting employees with basic desktop support (setting up printers, troubleshooting network issues, etc).

Top skills:

-Provide advanced desktop, application and infrastructure troubleshooting

-Ability to work with others

-Experience with Microsoft 365

-Customer Service skills

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals

• Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed

• Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues

• Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.

• Updating physical assets within asset management tracking system

• Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices

• Performing customer service representative responsibilities as needed

• Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction

Experience:

A minimum of six years of job-related experience required

Education:

A minimum of a high school diploma or equivalent is required



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