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IT Support Specialist

1 month ago

Artesia, New Mexico, United States Artesia General Hospital Full time
Job Title: IT Support Analyst- On Site

Artesia General Hospital is seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing technical support to end-users of computers, printers, mobile devices, and related peripherals.

Key Responsibilities:
  • Create service tickets for customer issues and escalate unresolved issues according to standard practice and procedures.
  • Verify end-user credentials before providing or resetting access to applications and systems.
  • Maintain, troubleshoot, and repair computer systems, including printers and other peripherals.
  • Provide direct user support on-site and in the field.
  • Evaluate user business needs and recommend appropriate hardware solutions.
  • Diagnose errors or technical problems and determine proper solutions.
  • Provide routine system maintenance as required.
  • Document all system updates and repairs.
  • Consult with customers to identify and specify clinical and technical requirements.
  • Perform basic hardware and software troubleshooting, diagnostics, and remote repair if possible.
  • Assign customer support calls to IT support analyst teams according to the procedure.
  • Function as part of project teams to provide system deployment, upgrades, or relocation.
  • Provide 24/7 support when scheduled.
Requirements:
  • Associate's degree in the technical, management discipline, or engineering.
  • 1-2 years of Help Desk, Service Desk, or equivalent experience.
  • Excellent customer service skills.
  • Strong system diagnosis skills.
  • Ability to perform a routine component replacement on desktops, laptops, and printers.
  • Basic understanding of network protocols.
  • Experience with disk imaging software.
  • Proficient with Microsoft Office.
  • Solid problem-solving abilities.
  • Demonstrated ability to effectively handle tense customer service scenarios.
  • Demonstrated knowledge of access and authentication controls.
  • Demonstrated knowledge of enterprise architecture principles and practices.
Additional Information:

Artesia General Hospital is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment.