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Application Engineer

3 months ago

Dover, United States Allied Machine & Engineering Corp. Full time

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of holemaking and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications.

Job Summary:

Our Application Engineer provides comprehensive technical support to customers and acts as a key liaison between customers and the company by providing practical solutions to their hole-making needs.

This is a non-remote position, and is required to work in our Dover, Ohio location.

Requirements

Duties/Responsibilities:

+ Offer technical assistance to customers, addressing inquiries, and providing guidance on product usage.

+ Recommend and customize products or services to meet unique customer requirements.

+ Diagnose and troubleshoot technical issues, working to find effective and timely solutions.

+ Collaborate with sales teams, product development, and other departments to enhance customer support.

+ Maintain detailed documentation of customer interactions, configurations, and technical support provided.

+ Provide training to customers on product usage, ensuring effective and informed use.

+ Perform other related duties as assigned.

Skills/Abilities:

+ Strong technical aptitude with in-depth knowledge of the company's products and their applications.

+ Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.

+ Problem-solving skills and the ability to diagnose and resolve technical issues.

+ Collaboration and teamwork, working closely with different departments to address customer needs.

+ Presentation skills for conducting technical presentations and demonstrations.

+ Detail-oriented with the ability to document customer interactions and product configurations.

+ Continuous learning mindset to stay informed about industry trends and emerging technologies.

Education/Experience:

+ Associate degree in engineering or a related field (bachelors degree preferred).

+ Understanding of manufacturing and measurement processes.

Physical Requirements:

+ Willingness to travel occasionally for on-site visits.

+ Ability to lift up to 32 pounds unassisted.

Benefits

+ Competitive wages and increases

+ Paid time off that begins to accrue immediately

+ Paid holidays

+ Healthcare, dental, and vision insurance

+ Clean, safe working conditions

+ Climate controlled (72 year-round)

+ Bonus incentive program

+ 401k Plan with a generous company match

+ Apprenticeship program

+ Tuition assistance program