Application Support Specialist

16 hours ago

Dover, Delaware, United States CAI Full time
Job Summary

We are seeking an experienced Application Support Engineer to join our team at CAI. As a key member of our IT department, you will be responsible for the day-to-day support, maintenance, and enhancements of client applications.

Key Responsibilities
  • Maintain and upgrade client applications to ensure optimal performance and security.
  • Monitor daily processes and performance of applications to identify and resolve issues promptly.
  • Respond to and resolve incidents with applications and systems within established SLAs.
  • Assist with the implementation of software enhancements and system upgrades to meet business needs.
  • Provide technical support for software-related issues to business users and collaborate with Infrastructure teams on database and networking updates affecting applications.
  • Work with the CISO team to ensure security standards are maintained and addressed.
  • Collaborate closely with client IT employees and team members to ensure systems are properly maintained and business priorities are met.
  • Work with vendors to troubleshoot and address issues with applications and use ITIL tools and processes to conform with client standards for change and incident management.
  • Document existing architecture, support procedures, and project artifacts to ensure knowledge sharing and continuity.
  • Mentor and support other team members on compliance processes, technical procedures, and systems.
  • Apply automation where possible to improve efficiency and reduce manual errors.
Requirements
  • Bachelor's degree or higher in Computer Science or a related field.
  • 3-6 years of experience supporting IT applications, preferably in the veterinary care industry.
  • Experience working with applications and supporting production issues and project work.
  • Experience with desktop tools and applications.
  • Proven ability to work with vendors regarding support issues, enhancements, and upgrades.
Preferred Qualifications
  • Knowledge of veterinary care patient management systems such as Avimark, Cornerstone, Impromed, Evetpractice, and EZVet.
  • Familiarity with Microsoft products.
  • Understanding of cloud systems and Software as a Service.
  • Experience with SQL and database management.
  • Previous healthcare or veterinary care experience.
  • Familiarity with ITIL concepts and tools.
  • Experience with API support - MuleSoft, Web Services, Web API.
  • Familiarity with Waterfall and Agile SDLC methodologies and tools.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary work involving sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

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