Customer Support Representative

2 months ago

Austin, United States Ooni Limited. Full time

**Customer Support Representative**

Ooni Experience / Customer Support Team Austin, Texas Department **Ooni Experience / Customer Support Team** Minimum Experience **Entry-level** Compensation **$35,000** A Little About Ooni

Were very hot, not spicy hot, but specifically, 950 F hot. Thats the perfect temperature to cook world class pizza in 60-seconds, a mark all Ooni ovens can achieve in around 15 minutes. When we launched in 2012, we created a category by offering a small, fast and accessible wood-fired pizza oven that gave ordinary people the critical tool to make great pizza at home.

A Little About the Job

As an Ooni Experience team member, your job, NAY PASSION is to make people love Ooni Pizza Ovens as much as we do. Youll be the first point of contact for anyone who wants to learn more about our awesome company and products or level up their pizza-game.

The role:

* 40 hours per week (Schedules will primarily be a Sunday-Thursday or Tuesday-Saturday with start times beginning from 8a-12pm) CST time. Hours during your training period may be earlier to overlap with UK hours.

* *We are also looking for permanent weekend cover if thats your thing.*

* Remote working position (long term), but you must be in the vicinity of Austin, TX , so you are able to go to the office occasionally to meet your lovely team and cook some za

* Multilingual with an ability to speak French, Italian or German, would be merveilleuse, meraviglioso, wunderbar

* Help new and existing members of the Ooni Community to have the best possible experience with their oven and ordering from Ooni.

* Delight customers with creative, personalised and unique communication and support. Sort of like this job description, only better. This happens through email, chat and phone calls (not all at the same time, were not monsters after all)

* Communicating with kindness and rigour internally with the Ooni team.

* Being the voice of the Ooni customer You are the feet on the ground, and Oonis eyes and ears. Youll note any issues or common queries and make sure these are known by the internal teams.

* Contribute and innovate on how best we support our world-wide customers. Were agile and growing fast and were always trying new ways to support the Ooni Community.

* Knowing and loving Ooni Understand our products inside out, so that you can help others get the best out of them. Try out products and recipes, become a pizza master and try your hand at writing FAQ articles, proactive email reach outs and more.

Apply if:

* You have excellent and creative written communication. Jeez I know EVERY job ad asks for this and EVERY CV claims it as a strength, but we really do mean it. Think about how nice it is to receive a personalized and interesting email from a customer support team. Send us an awesome and unique cover letter to show your skills

* You love teaching people and get a kick from watching them succeed.

* You are an awesome person This should really be the first bullet point, because at the end of the day, its truly whats most important.

* You can type quickly. Look how fast Im typing this. Thats how fast youve got to be. Just watch me go. *Woooosh*

* You can really get on board with our values. Especially Passion and Kindness for this job. And even more especially Rigour. Actually, all of them. Theyre all important, but also, definitely kindness

Bonus:

* If you have experience working with customer care systems like Freshdesk, thats a bonus, but not essential.

* You are interested in a weekend hours role

* Its a bonus if you own a dog. We love dogs. If the dog likes pizza - double bonus. (Fine, we like cats quite a bit too).

The Company:

* Go to YouTube and search We are Ooni. That wee video pretty much says it all.

The quick version is:

* We make *epic* pizza ovens that cook *awesome* pizza in 60 seconds and start from only $299.

* Were growing really really fast and have no plans to slow down.

* Were now up to 250+ in the whole team. That was under 100 this time last year and only 50 the year before that. And they are all AWESOME - our culture is core to our whole reason for being.

Benefits:

* $35,000 salary per year

* 35 days of paid time off per year (You read that right)

* Enrolment into our 401k plan, plus medical, dental and vision cover (100% cover for yourself and 50% cover for dependents)

* $620 every year to spend on your passion whatever that may be

* Great pizza every single day if you want it. Yep. Every single day. And well teach you to become a pizza pro.

* $1200 to spend on Ooni products each year, plus 50% discount on any other Ooni stuff

* Employee Assistance Programme our people are at the heart of everything we do, so if youre happy, were happy.

* Raising money for charity were all about giving back and having lots of fun in the process

*Please note only applications with a cover letter tailored to this specific role at Ooni will be considered.*

Closing Date: Friday 17th February

*Having a fantastic culture is really important to all of us at Ooni. We work hard to make it diverse and inclusive, and want everyone to have access to the same opportunities. If you would like this advert in a different format or need an alternative method of applying, please let us know. You can email us at jobs@ooni.com*

Location Austin, Texas Department Ooni Experience / Customer Support Team Minimum Experience Entry-level Compensation $35,000

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