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Client Services Coordinator

2 months ago

Portsmouth, United States International Association of Privacy Professionals Full time

The International Association of Privacy Professionals (IAPP) is looking for a Client Services Coordinator to join its team.

Position Summary

The Client Services Coordinator is responsible for working with the Sales Fulfillment Manager to ensure fulfillment of contractual obligations with regard to all client service contracts. This position is responsible for acting as the single point of contact to assigned external clients once the sale is finalized. The Client Services Coordinator liaises with the appropriate team members to coordinate contract details and ensure a well-organized execution of the deal.

Primary Job Responsibilities

  • Ensure customer service excellence and consistency
  • Proficient in technologies and programs necessary to complete tasks
  • Reviews contract requirements, special provisions and terms with sales representatives; clarify all facets of the agreement to ensure deliverables
  • Develop and implement deal fulfillment plans so that deliverables are on-time and internal expectations are understood
  • Track and manage fulfillment process, from initiation of project through payment processing, using organizational systems applications
  • Report and work with internal resources to resolve customer issues/challenges
  • Additional duties as assigned
Required Skills and Experience
  • Bachelor's degree (B.A./B.S.) from four-year college or university; or equivalent combination of education and experience
  • Experience with Microsoft Office suite, including Outlook, Word, and Excel
  • Experience with customer management systems (CRMs); Salesforce preferred
  • High degree of organization and detail orientation
  • Outstanding communication skills


Work Environment

At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NHoffice.

About the IAPP

The International Association of Privacy Professionals is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org.

What We Offer

Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a "get-stuff-done" culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine's Hall of Fame for "Best Small Companies to Work for in NH."

Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.