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Front Desk Coordinator

2 months ago

Arlington, United States Pressed Roots Full time
Summary

Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers that have held women of color back from feeling their best. In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful, but will forever change the standards of the beauty industry.

Description

Pride. Growth. Beauty. Community. Welcome to a new way to work.

At Pressed Roots, our front desk coordinators are entrusted to serve as the face of Pressed Roots to customers and partners and act as the behind-the-scenes operational expert. You will also master the knowledge and skills needed to eventually run your own Pressed Roots franchise, cultivate new business, and develop a team.

In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to grow within your career. You'll quickly understand how to manage a successful, beauty business and excel at customer service, sales and marketing, finance, and operations. Our unique promote-from-within culture encourages progression in your career, making the growth opportunities endless here.

And it doesn't stop there...

Pressed Roots' front desk coordinators also enjoy:
    • Starting wage of $15 an hour, bonus opportunities, and a paid referral program
    • Sick Pay
    • Health benefits for full-time team members
    • Continued education and professional development courses
    • Flexible scheduling - full-time, part-time
    • Career paths leading to management, corporate, and future franchise opportunities
    • Hands-on, comprehensive training on the salon business and operations
    • Fun, fast-paced, family-like working environment
Responsibilities
  • Lead client experience from check-in to check-out, ensuring Pressed Roots standards are upheld, creating a memorable experience for the client
  • Set the tone of a positive shop atmosphere by approaching the day as if hosting a party
  • Organize and execute shop flow between Clients and staff in a positive manner
  • Serve as subject matter expert in the reservation system
  • Ensure client information is entered in with accuracy and timeliness
  • Rebook appointments during checkout while addressing clients by name
  • Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met
  • Optimize and maximize appointments with the reservation system
  • Engage clients and serve complimentary beverages
  • Maintain the highest degree of ethics when handling client payments and stylist tips/commissions
  • Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client
  • Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area and studio clean (along with other team members)
  • Maintain clear communication with Studio Management about overall shop operations
  • Educate clients on Pressed Roots products and tools and replenish after sell-through
  • Other duties as assigned by management.
Qualifications
  • Must be able to work well under pressure and thrive in a busy environment
  • Excellent customer service and communication skills
  • Amazing organization and multitasking skills
  • A strong work ethic with a "go-getter" attitude
  • Must be at least 18 years of age
  • High School Diploma or Equivalent
Requirements
  • 3+ years of customer service experience (previous Front Desk or salon experience a plus)
  • We have both PT and FT hours available. We are looking for weekday PM coverage and Sunday availability.