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Hotel Front Desk Night Auditor

2 months ago

Duluth, United States Lift Bridge Lodge Full time
Description

Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.

Responsibilities

•Ensure all guests feel they are having an exceptional experience at the property
•Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
•Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
•Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
•Perform additional bookkeeping, administrative, and accounting procedures as required

Qualifications

•Must be computer proficient; experience with accounting or reservation software is a bonus
•Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
•Some college is preferred but a high school diploma or equivalent is required
•Outstanding communication skills and excellent customer service skills are required
•Requires a flexible schedule that allows for overnight shift hours