Customer Solutions
2 months ago
Job Location
Headquarters - Midland, TX
Position Type
Full Time
Job Category
Customer Service
Description
General Summary
The Customer Solutions is responsible for providing effective customer service for all customers by using knowledge of company products and services. Customer Solutions employees interact with customers to provide information in response to questions, concerns, and complaints in person or by phone, email, and chat.
Principal Duties and Responsibilities
- Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
- Utilize tact and experience-based knowledge to resolve customer complaints.
- Assist customers with funds verification, phone transfers, statement research, wire transfer requests, debit card disputes over the phone and in person.
- Resolve customer concerns or questions regarding their online banking and bill pay.
- Re-indexing driver's licenses and SSN cards for all other branches to and from accounts.
- File customer dispute forms for unauthorized purchases.
- Assist new accounts representatives with signature card inquiries.
- Verify all address changes are completed and make changes when necessary.
- Contact customers when mail is returned to the bank for the first time.
- Perform audits for hold mail and signature cards on a regular basis.
- Monitor dormant account procedures.
- Provide switchboard operator relief when needed.
- Maintain regular and punctual attendance.
- Work cooperatively with others.
- Work overtime as needed.
- Performs other duties as required or assigned which are reasonably within the scope of the duties in the job classification.
Skills and Abilities Required
- Friendly customer etiquette on the phone and in person.
- Professionalism with staff.
- Ability to use good judgment when providing customer information.
- Ability to operate various office machines.
- Ability to deal effectively and tactfully with customers and personnel of other departments.
- Ability to work in a team environment.
- Ability to adapt to technological changes and apply new knowledge to responsibilities.
- Ability to maintain good customer service even if conditions are not favorable ie., computer systems down, phone systems not working properly, staff shorthanded.
- Considerable effort and eyestrain from continuous computer use.
- Busy office environment with varied noise and at times of heavy distraction.
- Occasionally move office equipment, and files weighing 10+ pounds.
- Constantly operates a computer, a calculator, copy machine, printer, and other office equipment.
- Must be able to remain in a stationary position for long periods of time to process work and assist customers.
-
Customer Solutions Representative
2 weeks ago
Midland, Texas, United States Community National Bank Full time{"Job Title": "Customer Solutions Representative", "Job Description": "Job SummaryWe are seeking a highly skilled Customer Solutions Representative to join our team at Community National Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our valued customers.Key ResponsibilitiesProvide...
-
Customer Solutions Representative
3 weeks ago
Midland, Texas, United States C2 Global Professional Services Full timeAbout the RoleC2 Global Professional Services is seeking a highly skilled and customer-focused Customer Solutions Representative to join our team. As a key member of our workforce development team, you will play a critical role in building relationships with customers to access workforce services and provide referrals to qualified candidates.Key...
-
Customer Solutions Representative
2 weeks ago
Midland, Texas, United States C2 Global Professional Services Full timeJob Summary:The Customer Solutions Representative plays a vital role in achieving our mission by building relationships with customers to access workforce services within the Career Centers and through referrals to our community partners.Key Responsibilities:Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide...
-
Customer Service Representative
3 weeks ago
Midland, Texas, United States Spectrum Solutions Full timeSpectrum Solutions is a leading provider of innovative solutions in the telecommunications sector. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences and driving business growth.**Key Responsibilities:**Handle a high volume of customer inquiries via various channels, providing timely and accurate...
-
Customer Service Director
3 weeks ago
Midland, Texas, United States Select Water Solutions Full timeJob DescriptionJob Title: Customer Service DirectorCompany: Select Water SolutionsJob Type: Full-timeLocation: Remote (with occasional travel)Job Summary:We are seeking a highly skilled Customer Service Director to join our team at Select Water Solutions. As a key member of our organization, you will be responsible for maintaining strong relationships with...
-
Customer Support Director
3 weeks ago
Midland, Texas, United States Select Water Solutions Full timeJob DescriptionJob Title: Customer Support DirectorJob Summary:Select Water Solutions is seeking a highly skilled Customer Support Director to join our team. As a liaison between our customers and our company, you will be responsible for maintaining strong relationships with our clients and ensuring their needs are met.Key Responsibilities:Customer...
-
Customer Service Manager
4 weeks ago
Midland, United States Select Water Solutions Full timeCUSTOMER SERVICE MANAGERJob DetailsFull Time / Part Time: Full TimeFLSA Classification: ExemptBusiness Unit: Frac Tank RentalReports to: Operations ManagerTravel Requirement: Yes Top Tier Benefits\u3000Medical, dental, vision, coverage in addition to life and disability insurance plans.Paid Vacation Days and Paid Holidays.Retirement and Savings (401K)...
-
Piping Designer III
3 weeks ago
Midland, Michigan, United States CDI Engineering Solutions Full timeJob SummaryCDI Engineering Solutions is seeking a highly skilled Piping Designer III to join our team. As a Piping Designer III, you will be responsible for performing routine and moderately difficult design assignments, which require knowledge and skill in basic drafting techniques, 2D & 3D CAD software, procedures, knowledge of applicable industry...
-
Customer Service Manager
4 weeks ago
Midland, Texas, United States Select Water Solutions, Inc Full timeJob SummarySelect Water Solutions, Inc is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for maintaining strong relationships with our customers and driving business growth through effective account management.Key ResponsibilitiesCustomer Relationship Management: Develop and...
-
Customer Service Manager
4 weeks ago
Midland, Texas, United States Select Water Solutions, Inc Full timeJob SummarySelect Water Solutions, Inc is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for maintaining strong relationships with our customers and driving business growth through effective account management.Key ResponsibilitiesCustomer Relationship Management: Develop and...
-
Technology Solutions Sales Representative
5 days ago
Midland, Texas, United States Warren Equipment Company Full timeJob SummaryThe Technology Solutions Sales Representative is a key role at Warren CAT, responsible for growing the connected asset population of in-territory engines. This individual will work closely with Prime Product and Product Support Sales Teams to achieve Product Support and Technology Solutions growth goals.Key ResponsibilitiesGrow connected asset...
-
Apprentice Electrician
3 weeks ago
Midland, Texas, United States STRATA INNOVATIVE SOLUTIONS INC Full timeJob SummaryWe are seeking a highly motivated and skilled Electrician Apprentice to join our team at Strata Innovative Solutions Inc. As an Electrician Apprentice, you will assist experienced electricians in installing, maintaining, and repairing electrical systems, ensuring the safety and efficiency of our operations.Key ResponsibilitiesAssist in the...
-
Technical Sales Representative
3 weeks ago
Midland, Texas, United States ChampionX Corporation Full timeAbout the RoleChampionX Corporation is seeking a highly skilled Technical Sales Representative to join our team in Midland, TX. As a key member of our sales team, you will be responsible for executing the regional sales strategy that drives revenue objectives for our Artificial Lift digital solution.Key Responsibilities:Execute the Automation Sales within...
-
Technical Sales Representative
4 weeks ago
Midland, Texas, United States ChampionX Corporation Full timeAbout the RoleChampionX Corporation is seeking a highly skilled Technical Sales Representative to join our team in Midland, TX. As a key member of our sales team, you will be responsible for executing the regional sales strategy that drives revenue objectives for our Artificial Lift solutions.Key Responsibilities:Develop and execute sales strategies to...
-
Service Technician for Water Solutions
1 month ago
Midland, Texas, United States Culligan 6TX Full timeJob OverviewBenefits:401(k) plan401(k) matching programCompany events and gatheringsDental coverageEmployee discounts on productsHealth insurance optionsPaid time offVision coverageAdditional Perks:Medical insuranceComprehensive dental and vision plans401K retirement plan with company contributionPaid vacation and time offCompany-issued uniforms, mobile...
-
Midland, Texas, United States Oleumtech Corp Full timeAbout the RoleWe are seeking a highly skilled Sales Manager to drive revenue growth in the Mid-Continent territory. As a key member of our sales team, you will provide technical expertise and support throughout the sales cycle, ensuring customer satisfaction and driving business success.Key ResponsibilitiesProvide pre-sales and post-sales support to achieve...
-
Technical Sales Engineer
4 weeks ago
Midland, Texas, United States Oleumtech Corp Full timeAbout the RoleWe are seeking a highly skilled Instrumentation Sales Manager to join our team at OleumTech Corp. As a key member of our sales team, you will be responsible for driving revenue growth in the Mid Continent territory by providing exceptional support and technical expertise to our customers.Key ResponsibilitiesPre-Sales and Post-Sales Support:...
-
Sales Representative for Oilfield Solutions
1 month ago
Midland, Texas, United States Infrahire Full timeJob OverviewInfraHire is seeking a Sales Representative specializing in oilfield solutions.Key Responsibilities:Establish and nurture relationships with current and prospective clients in the oil and gas industry.Serve as the main point of contact for clients, addressing their questions, resolving challenges, and ensuring high levels of customer...
-
Technical Sales Engineer
4 weeks ago
Midland, Texas, United States Oleumtech Corp Full timeAbout the RoleWe are seeking a highly skilled Instrumentation Sales Manager to join our team at OleumTech Corp. As a key member of our sales team, you will be responsible for driving revenue growth in the Mid Continent territory by providing exceptional support and technical expertise to our customers.Key ResponsibilitiesPre-Sales and Post-Sales Support:...
-
Customer Service Director
7 days ago
Midland, Texas, United States Select Energy Services Full timeJob Title: Customer Service ManagerJoin Select Water Solutions as a Customer Service Manager and play a vital role in maintaining strong relationships with our clients. As a liaison between our customers and our team, you will be responsible for understanding their needs and communicating them to our management team.Key Responsibilities:Meet with customers...