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Customer Service Manager

2 months ago

Midland, Texas, United States Select Water Solutions, Inc Full time
Job Summary

Select Water Solutions, Inc is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for maintaining strong relationships with our customers and driving business growth through effective account management.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with our customers, understanding their needs and preferences to provide exceptional service and support.
  • Account Development: Identify opportunities to grow our business through new sales and partnerships, working closely with our sales team to develop and execute strategies.
  • Communication and Collaboration: Communicate effectively with our customers, sales team, and internal stakeholders to ensure seamless execution of customer requests and projects.
  • Market Intelligence: Stay up-to-date on industry trends and competitor activity, providing valuable insights to our management team to inform business decisions.
  • Reporting and Analysis: Prepare and present regular reports on customer interactions, sales performance, and market trends to inform business strategy.
Requirements
  • Education: Bachelor's degree preferred, or 10 years of relevant work experience in lieu of formal education.
  • Experience: 5-10 years of experience in customer-facing roles, with a strong track record of relationship management and account development.
  • Skills: Strong facilitation skills, ability to influence customer decision-makers, and experience coordinating and determining focused sales strategies.
  • Attributes: Accountability, Continuous Improvement, and Teamwork.
Working Conditions
  • Work Schedule: Traditional Monday through Friday, 5pm, unless operations dictate otherwise.
  • Travel: 50% of the time, with occasional overnight stays.
  • Physical Demands: Ability to lift up to 25 lbs, with frequent sitting and occasional standing.
Equal Employment Opportunity

Select Water Solutions, Inc is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity.