Customer Solutions Representative

2 weeks ago

Midland, Texas, United States C2 Global Professional Services Full time
Job Summary:

The Customer Solutions Representative plays a vital role in achieving our mission by building relationships with customers to access workforce services within the Career Centers and through referrals to our community partners.

Key Responsibilities:
  • Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information, and assist job seekers transitioning to a new position.
  • Review and identify job opportunities for customers and provide referrals to qualified candidates.
  • Provide and advise customers on the local job market, employment services, and resources, including resume development, application completion, interview techniques, and proper dress attire.
  • Develop constructive and cooperative working relationships with internal team members, the public, and external partners.
  • Actively seek ways to improve workforce services to meet labor market needs.
  • Contribute to the Career Center performance goals, including customer service and following up with workforce center customers.
Requirements:
  • High school diploma or GED required.
  • Valid driver's license and proof of insurance with a good driving record.
  • Six months of relevant experience preferred.
  • Bilingual in English and Spanish strongly preferred.
About Us:

C2 Global Professional Services is an industry leader providing innovative workforce and career services to Texans, Nevadans, and Floridians. We have a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors.

Benefits:
  • Health Insurance (with no cost options for employee-only plans)
  • Wellness Reimbursement
  • Generous Paid Time Off
  • Paid Parental Leave
  • 401(K) with 100% Employer Match up to 6% of individual contributions
  • Norton LifeLock Identity Theft Protection
  • Dental
  • Vision
  • Life Insurance
  • Short and Long Term Disability
  • Critical Illness Insurance
  • Accident Insurance
  • Pet Insurance
EEO/AA:

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

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