Customer Experience Engineer

2 weeks ago

Waunakee, United States NORD Drivesystems Full time
The Job:

We are currently looking for aCustomer Experience Engineerto join ourCustomer ExperienceDepartment.Our Customer Experience Team operatesMonday - Friday from 8:00 AM - 5:00 PM.Great opportunity for new graduates - Benefit from a comprehensive 12 week training program and collaborative working environment while gaining technical and mechanical product knowledge in a growing industry

You'll be a good fit for this position if you enjoy:

•Paying attention to details

•Problem solving

•Learning new skills

•Helping customers

•Working in a team

You should have:

•An Associates or Bachelor's degree in engineering (Required)

•Experience with order entry and customer service

•A dedication to quality and accuracy

•The physical ability to sit at a desk for 8 hours a day

Your duties would include:

•Act as senior member of the Customer Experience Team in regards to skill level, work load, ability to handle complex tasks and/or ability to train other members of the Customer Experience Team on an ongoing basis.
•Develop relationships with key people at each designated/assigned customer.
•Assist department in processing non-designated/assigned customer orders and quotes and phone support.
•Product selection and quotation expert
•Coordinate order processing to be efficient and accurate
•Expedite and provide status updates on orders
•Inventory evaluation and recommendations to meet customer needs
•Coordinate technical support when necessary
•Routinely goes above and beyond to exceed customer expectations
•All other duties as assigned

Why You Should Work at NORD:

NORD understands that it takes a team of skilled, highly motivated, and positive team members to provide our customers with the level of service they expect and deserve. That's why we invest heavily in our employees by providing additional training and development, tuition reimbursement, and a wellness program with activities that encourage healthy living and self-care. NORD also hosts fun company events throughout the year so you can get to know your team members and others that you may not work with daily.

Training & Career Development:

NORD provides the necessary tools for you to be successful in your role, including a comprehensive onboarding program to familiarize you with our company and various departments, detailed training specific to your role, and continued education to ensure your knowledge and skills stay current.

Additionally, we offer:

•On-site training center and staff

•Educational reimbursement assistance

•Paid skills training and cross-training

•On-site and off-site training seminars

•Work-related organizational memberships and certifications

•Online training options

•Opportunities to travel and train at other US locations

•Bilingual trainer available

Benefits:

NORD offers a complete benefits package to our full-time employees, including:

•Low premium health insurance

•Dental and vision insurance

•Teladoc virtual doctor visits

•Short-term and long-term disability (company paid)

•Life insurance (company paid)

•Flex spending and health savings accounts

•Paid vacation time, sick time, and holidays

•401(k) and Roth 401(k) plans with company matching

•Wellness program

We also have two fully stocked markets on site with a wide variety of food, beverages, and snacks. Our spacious north and south production breakrooms also have tablets with free internet access. NORD has three outdoor seating areas, as well as two locker rooms with individually assigned lockers and private showers.

Who We Are:

NORD is a manufacturer of gear units, electric motors, and variable frequency drives for industrial applications. From order processing, to assembly, to shipping, NORD produces high quality drive systems for applications such as conveyor belts, industrial mixers, palletizers, and more.

A gear unit consists of an electric motor powering a gearbox. The motor spins at a specified revolutions-per-minute (rpm) and is connected to a small gear inside of the gearbox, which rotates a larger gear to reduce the output speed of rotation and increase torque. The gearbox's spinning output shaft is connected to a system, such as a conveyor belt in a distribution center or food processing line. Gear units like those produced at NORD are the reason garage doors go up, mixers spin, and rollers form steel.

NORD provides expert advice, reliable products, and world-class service to our customers. Everything we do revolves around those we serve, and we strive to bring new, innovative technologies to market that help our customers' operations run efficiently and cost effectively.

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