Customer Experience Representative

4 weeks ago

Waunakee, United States NORD Drivesystems Full time
The Job:

We are currently looking for aCustomer Experience Representativeto join ourCustomer ExperienceDepartment.Our Customer Experience Team operatesMonday – Friday from 8:00 AM - 5:00 PM.

Benefit from a comprehensive 12 week training program and collaborative working environment while gaining technical and mechanical product knowledge in a growing industry

You’ll be a good fit for this position if you enjoy:

· Paying attention to details

· Problem solving

· Learning new skills

· Helping customers

· Working in a team

You should have:

· A High School Diploma or equivalent

· A history of good attendance

· A dedication to quality and accuracy

· The physical ability to sit at a desk for 8 hours a day

Your duties would include:

• Enter orders into manufacturing system.
• Contact customers for information about purchase orders.
• Work with drafting on order information.
• File and maintain paperwork associated with each order.
• Assist Customer Experience team by working on quotes from the quotes queue.
• Assist Customer Experience team by taking customer phone calls (in back-up capacity).
• May be assigned order processing duties for Key and Target Accounts.
• Other duties as assigned.

Why You Should Work at NORD:

NORD understands that it takes a team of skilled, highly motivated, and positive team members to provide our customers with the level of service they expect and deserve. That’s why we invest heavily in our employees by providing additional training and development, tuition reimbursement, and a wellness program with activities that encourage healthy living and self-care. NORD also hosts fun company events throughout the year so you can get to know your team members and others that you may not work with daily.

Training & Career Development:

NORD provides the necessary tools for you to be successful in your role, including a comprehensive onboarding program to familiarize you with our company and various departments, detailed training specific to your role, and continued education to ensure your knowledge and skills stay current.

Additionally, we offer:

· On-site training center and staff

· Educational reimbursement assistance

· Paid skills training and cross training

· On-site and off-site training seminars

· Work-related organizational memberships and certifications

· Online training options

· Opportunities to travel and train at other US locations

· Bilingual trainer available

Benefits:

NORD offers a complete benefits package to our full-time employees, including:

· Low premium health insurance

· Dental and vision insurance

· Teladoc virtual doctor visits

· Short-term and long-term disability (company paid)

· Life insurance (company paid)

· Flex spending and health savings accounts

· Paid vacation and holidays

· Paid personal and sick time

· 401(k) and Roth 401(k) plans with company matching

· Wellness program

We also have two fully stocked markets on site with a wide variety of food, beverages, and snacks. Our spacious north and south production breakrooms also have tablets with free internet access. NORD has three outdoor seating areas, as well as two locker rooms with individually assigned lockers and private showers.

Who We Are:

NORD is a manufacturer of gear units, electric motors, and variable frequency drives for industrial applications. From order processing, to assembly, to shipping, NORD produces high quality drive systems for applications such as conveyor belts, industrial mixers, palletizers, and more.

A gear unit consists of an electric motor powering a gearbox. The motor spins at a specified revolutions-per-minute (rpm) and is connected to a small gear inside of the gearbox, which rotates a larger gear to reduce the output speed of rotation and increase torque. The gearbox's spinning output shaft is connected to a system, such as a conveyor belt in a distribution center or food processing line. Gear units like those produced at NORD are the reason garage doors go up, mixers spin, and rollers form steel.

NORD provides expert advice, reliable products, and world-class service to our customers. Everything we do revolves around those we serve, and we strive to bring new, innovative technologies to market that help our customers’ operations run efficiently and cost effectively.

  • Customer Experience Representative

    3 weeks ago

    Waunakee, United States NORD Drivesystems Full time

    The Job: We are currently looking for aCustomer Experience Representativeto join ourCustomer ExperienceDepartment.Our Customer Experience Team operatesMonday - Friday from 8:00 AM - 5:00 PM. Benefit from a comprehensive 12 week training program and collaborative working environment while gaining technical and mechanical product knowledge in a growing...

  • Customer Experience Engineer

    4 weeks ago

    Waunakee, United States NORD Drivesystems Full time

    The Job: We are currently looking for aCustomer Experience Engineerto join ourCustomer ExperienceDepartment.Our Customer Experience Team operatesMonday - Friday from 8:00 AM - 5:00 PM.Great opportunity for new graduates - Benefit from a comprehensive 12 week training program and collaborative working environment while gaining technical and mechanical product...

  • Customer Relations Representative

    2 weeks ago

    Waunakee, United States John Jensen - State Farm Agent Full time

    ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with John Jensen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will...

  • Customer Service Representative

    3 weeks ago

    Waunakee, United States John Jensen - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with John Jensen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you...

  • Customer Relations Representative

    3 weeks ago

    Waunakee, United States John Jensen - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with John Jensen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you...

  • Customer Service Representative

    3 days ago

    Waunakee, United States John Jensen Full time

    ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with John Jensen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance...

  • Customer Service Representative

    7 days ago

    Waunakee, United States John Jensen Full time

    ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with John Jensen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will...

  • Administrative Customer Assistant

    4 weeks ago

    Waunakee, United States Celerity Staffing Solutions Full time

    Job DescriptionJob DescriptionWe are currently looking for a Customer Experience Representative to join our client's team the 1st week of July! This on-site position is located in Waunakee - conveniently near Madison's Northeast side.You will support the customer via phones and email, along with internal teams such as: sales, manufacturing, supply...

  • Administrative Customer Assistant

    2 weeks ago

    Waunakee, United States Celerity Staffing Solutions Full time

    Job DescriptionJob DescriptionWe are currently looking for a Customer Experience Representative to join our client's team the 1st week of July! This on-site position is located in Waunakee - conveniently near Madison's Northeast side.You will support the customer via phones and email, along with internal teams such as: sales, manufacturing, supply...

  • Customer Care Project Specialist

    2 months ago

    Waunakee, United States Business Communication Solutions Full time

    **Business Communication Solutions - Immediate Customer Care Project Specialist Needed** Are you passionate about delivering exceptional customer service and resolving complex issues efficiently? Do you thrive in a dynamic and collaborative work environment? Join Business Communication Solutions as a Customer Care Project Specialist and be part of a team...

  • Roofing Sales Representative

    3 weeks ago

    Waunakee, United States M&M Home Remodeling Services Full time

    Are you a self reliant, relentless, and fearless individual with a passion for sales and a drive to succeed? Do you thrive on building relationships and closing deals? M&M Home Remodeling Services is seeking Roofing Sales Consultants to join our team and revolutionize the residential roofing and exterior home remodeling industry! **As a Commission-Based...

  • Office Representative

    5 days ago

    Waunakee, United States Troy Salisbury - State Farm Agent Full time

    **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. **Responsibilities**: - Establish customer...

  • Office Representative

    3 weeks ago

    Waunakee, United States Troy Salisbury - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.   Responsibilities:  Establish customer relationships...

  • Account Manager

    3 weeks ago

    Waunakee, United States John Jensen - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As Account Manager - State Farm Agent Team Member for John Jensen - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our...

  • Manager of Business Development

    1 month ago

    Waunakee, United States Elan Partners Full time

    Title: Business Development - Motor Controls Direct Hire Opportunity No Sponsorship Hybrid - 2-3 days onsite 25% Travel/overnight trips Requirements 3-5+ years' experience in the Application and Sales of Variable Frequency Inverter Drives/motor controllers Knowledgeable in related power and automation system components such as motors, reducers PLCs, HMIs,...

  • Funeral Ambassador

    6 days ago

    Waunakee, United States Park Lawn Memorial Group, LLC. Full time

    Job DescriptionJob Description Why Work for Cress Funeral & Cremation Service? Service At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.Work with leading experts in the funeral and cemetery profession. Benefits Financial assistant programs...

  • Manager of Business Development

    4 weeks ago

    Waunakee, United States Elan Partners Full time

    Title: Business Development - Motor Controls Direct Hire Opportunity No Sponsorship Hybrid - 2-3 days onsite 25% Travel/overnight tripsRequirements: 3-5+ years' experience in the Application and Sales of Variable Frequency Inverter Drives/motor controllers Knowledgeable in related power and automation system components such as motors, reducers PLCs,...

  • Business Development

    2 months ago

    Waunakee, United States Elan Partners Full time

    ? Title: Business Development - Motor Controls Direct Hire Opportunity No Sponsorship Hybrid - 2-3 days onsite 25% Travel/overnight trips Requirements: 3-5+ years' experience in the Application and Sales of Variable Frequency Inverter Drives/motor controllers Knowledgeable in related power and automation system components such as motors, reducers PLCs,...

  • Coin-Op Amusement Service Technician

    3 weeks ago

    Waunakee, United States Badger Amusements Full time

    Job DescriptionJob DescriptionWe're now hiring a Service Technician to help us keep growing. We service a wide variety of establishments with coin-operated amusement machines including, but not limited to; jukebox, pool tables, dartboards, arcade games, ATMs, etc.The mission of the Service Technician is to troubleshoot, service, install, and repair...

  • Business Development

    4 weeks ago

    Waunakee, United States Elan Partners Full time

    Title: Business Development - Motor ControlsDirect Hire OpportunityNo SponsorshipHybrid - 2-3 days onsite25% Travel/overnight tripsRequirements: 3-5+ years' experience in the Application and Sales of Variable Frequency Inverter Drives/motor controllersKnowledgeable in related power and automation system components such as motors, reducers PLCs, HMIs, I/O...