Customer Care Project Specialist
4 weeks ago
**Business Communication Solutions - Immediate Customer Care Project Specialist Needed**
Are you passionate about delivering exceptional customer service and resolving complex issues efficiently? Do you thrive in a dynamic and collaborative work environment?
Join Business Communication Solutions as a Customer Care Project Specialist and be part of a team that helps businesses excel by providing top-notch outsourced solutions in various areas such as billing, print and mail services, eDelivery, and more. As a highly skilled and motivated specialist, you will have the opportunity to learn and grow while contributing to our mission of delivering outstanding customer communication services.
**Key Responsibilities**:
- Manage and oversee customer care projects from initiation to completion
- Collaborate with cross-functional teams to ensure project success
- Provide excellent customer support and address inquiries and concerns promptly
- Analyze project data to identify areas for improvement
**Qualifications**:
- High school degree or equivalent
- Strong communication and problem-solving skills
- Ability to work efficiently in a fast-paced environment
- Experience in customer service or project management is a plus
**Benefits**:
- Paid time off
- Comprehensive health, dental, vision, and life insurance
- Disability insurance
- 401k with matching
- Referral program
- Paid training opportunities
**Location: 317 Raemisch Rd, Waunakee, WI 53597**
- BCS is an Essential Business in Waunakee, WI, and has a well-maintained, clean, and air-conditioned environment.
including a drug test and background check.
- Business Communication Solutions (BCS) is an Equal Opportunity/Affirmative
Action Employer.
At BCS, our mission is to help you do what you do best by providing flexible turnkey outsourced solutions in outsourced billing, print and mail presentment services, eDelivery, document management, Marketing and customer communications, accounts receivable, payments, accounts payable, scanning, and data processing.
The innovation of our sophisticated systems, equipment and team of experts can help you solve your biggest challenges with both scalable and reliable workflows and output to multiple destination channels - mobile, web or print.
We will help you assess your business’s focus areas and provide a well mapped strategy with the tools for reaching your business goals while reducing costs and providing your customers with excellent service, products and performance.
Pay: $20 - $25 / hour
**Benefits**:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Referral program
- Paid training
**Job Type**: fulltime
Schedule:
- Monday to Friday
- 8 hour shift
- Day shift
Education: High school degree
Work location: On-site
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