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Front Desk Agent

3 months ago

Seattle, United States Hilton Worldwide Full time

Job Description - Front Desk Agent - Hilton Seattle Airport and Conference Center (HOT0ASPV) Front Desk Agent - Hilton Seattle Airport and Conference Center Job Number: HOT0ASPV Work Locations Hilton Seattle Airport 17620 International Blvd PO Box 68964 Seattle 98188 This is a mixed shift position working PM and Overnight shifts. PM shifts are during the week and Overnight shifts are on Saturday and Sunday nights. The Hilton Seattle Airport and Conference Center is looking for a Guest Service Agent to join the Front Office Team. The hotel is located across the street from Seattle-Tacoma International Airport, within walking distance to the airport terminal via the sky bridge or accessible by Link Light Rail to downtown attractions. Classification: Full-Time Shifts: Full availability is required; must be able to work evenings, overnights, weekends, and holidays. The ideal candidate will have a minimum of six months of hospitality experience with schedule flexibility. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room. Assist guests with check-out, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, and accepting various forms of payment. Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, and local area information. Use up-selling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. Field guest complaints, conduct research, and negotiate solutions for guest satisfaction. Receive, input, retrieve, and relay messages to guests. What are we looking for? We look for demonstration of the following Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to providing exceptional guest experiences across its global brands. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage for you and your family Vision, Dental, Life and Disability Insurance Mental Health Resources Sick Pay – Paid Time Off, 1 hour accrued after 40 hours worked Vacation – Paid Time Off, 40 hours awarded after the first year of employment Go Hilton travel discount program: 100 nights of discounted travel per calendar year 401(k) plan Pension plan – Hilton to put $1.29 per hour you work Employee Stock Purchasing Program Access to your pay when you need it through Daily Pay Complimentary Duty Meals served in our Team Member Restaurant Employee Assistance Program Debt-free education access to a wide variety of educational credentials Career growth and development Team Member Resource Groups Recognition and rewards program The hourly rate is $22.10. Job Guest Services, Operations, and Front Office #J-18808-Ljbffr