Front Desk Representative

3 days ago


Seattle, Washington, United States Hilton Worldwide Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Worldwide. As a Front Desk Agent, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Greet and register guests, ensuring a warm and welcoming experience
  • Process check-ins and check-outs efficiently, using our point-of-sale system and handling various forms of payment
  • Provide guests with information about hotel services and facilities, promoting upsell opportunities
  • Respond to guest inquiries and resolve issues in a timely and friendly manner
  • Field guest complaints and negotiate solutions to ensure guest satisfaction
Requirements:
  • Previous customer service experience, preferably in a hotel environment
  • Full availability to work varying shifts, including weekends and holidays
  • Strong communication and problem-solving skills
What We Offer:

Hilton Worldwide is committed to providing a comprehensive benefits package, including medical insurance, vision and dental coverage, life and disability insurance, mental health resources, and more. Our team members also enjoy access to our Go Hilton travel discount program, 401(k) plan, and employee stock purchasing program.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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