Front Desk Supervisor | The Carpenter Hotel

2 days ago

Austin, United States Bunkhouse Full time

About UsIn 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo's Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good night's sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do. Job SummaryThis position is responsible for providing superior service in all guest interactions. Specifically, a Front Desk Supervisor will exceed expectations in front desk operations including reservations management, concierge services and Front Desk coverage.The person in this position must have good communication skills, the ability to resolve conflicts and a thorough understanding of Bunkhouse policies.All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome.Furthermore, they must develop and maintain the company's culture, values and reputation in the public eye.ResponsibilitiesEnsure the accuracy of hotel guest reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.)Provide indulgent service to all guests with flawless check-in and check-out procedures, concierge services, etc. Adhere to all cash handling procedures during cash transactions.Follow SOPs of Property Management SystemPromote and encourage guest name recognition.Maintain knowledge of all property services and amenitiesEnsure all calls are answered in a courteous, professional and efficient manner.Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction.Ensure all employees adhere to dress code policies for their scheduled shift.Resolve customer complaints.Assist in training and supervising Front desk staff.Assist in scheduling staff hours and assign duties and responsibilities as needed.Follow inventory standards and procedures to consistently conduct an accurate inventory.Assist in the timely completion of special projects.Assist other staff members with vacation travel plans, reservation bookings and additional accommodations.Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met.Maintain a high level of cleanliness and safety in the work area.Ensure that all equipment is maintained in good, safe working condition.Maintain an increased awareness of safety issues throughout the property.Keep abreast of safety and emergency procedures and OSHA requirements.Attend relevant meetings.QualificationsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Requires good communication skills, both verbal and written.Ability to speak effectively before groups of employees or guests.Ability to learn and perform all essential job functions accurately and safely.Education and Experience RequirementsHigh School diploma or general education degree (GED).1 year of related experience in the hospitality or service industryPhysical RequirementsAble to stand for long periods of time. Able to perform the essential functions consistently safely and successfully with the ADA, FMLA, and other federal, state and local standards, including meeting quality standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.Must be able to lift and carry up to 50 lbs.Must be able to sit, stand, and squat frequently.We are an Equal Opportunity Employer.All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status, partnership status, familial status, national origin/ancestry, alienage or citizenship status, mental or physical disability or medical condition, handicap, military status, veteran's status, genetic information, unemployment status, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, sexual or reproductive health decisions, your height or weight, hair (per the "CROWN" act), or any other status protected by federal, state, or local law ("Protected Characteristics").The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Benefits:Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes:Highly subsidized Medical, Dental and Vision insuranceCompany paid Life Insurance and Long-Term Disability coverageShort Term Disability coverageGenerous Paid Time off (Full Time)Free stays at Bunkhouse hotels (Full Time)401k with company matchingEmployee Discounts (50% off on food & beverage)8 weeks paid Parental Leave (Full Time, after 1 year employment)Bunkhouse Core Values:BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.EMBRACE ADVENTURE. We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.

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