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Front Desk Manager

2 months ago

Austin, Texas, United States Compass Group USA Full time
Job Summary

Compass Group USA is seeking a skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the smooth operation of our hotel's front desk during overnight hours.

Key Responsibilities:
  • Check guests in and out of the hotel, ensuring accurate and efficient processing of transactions.
  • Resolve guest challenges and concerns in a professional and courteous manner.
  • Promote hotel services and amenities to guests, with a focus on upselling and increasing revenue.
  • Manage guest payments and accounts, ensuring accurate and timely processing of transactions.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Collaborate with other hotel staff to ensure seamless operation of the front desk and overall hotel experience.
Requirements:
  • Previous experience in a front office or night audit role, preferably in a hotel or hospitality setting.
  • Excellent communication and customer service skills, with the ability to work effectively with guests and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Basic math skills and accuracy in handling cash and credit transactions.
What We Offer:
  • A competitive hourly rate of $19.00.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan and employee assistance program.
  • Opportunities for professional growth and development in a dynamic and supportive work environment.