![Wyndham Hotels & Resorts](https://media.trabajo.org/img/noimg.jpg)
Front Desk Supervisor
2 months ago
** Front Desk Supervisor**
Location: Austin, TX, US
Property Name: La Quinta by Wyndham Austin - Southwest Req Id: 15005
La Quinta by Wyndham is now seeking a Front Desk Supervisor to join our team at the La Quinta by Wyndham Austin - Southwest location in Austin , Texas .
**Job Summary**
The Front Desk Supervisor is responsible for assisting Front Office Management while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
**Education & Experience**
* High School diploma or equivalent required.
* At least 2 to 3 years of progressive experience in a hotel or a related field required.
* College course work in related field helpful.
* Previous supervisory responsibility preferred.
* Must have a valid driver's license for the applicable state.
**Physical Requirements**
* Flexible and long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
**General Requirements**
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
**Fundamental Requirements**
* Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
* Monitor all VIP and special guest requests.
* Review Front Office log and Trace File daily.
* Fully comprehend and operate all relevant aspects of the Front Desk computer system.
* Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
* Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
* Be familiar with all in-house groups.
* Be aware of all closed out and restricted dates.
* Follow and enforce all Wyndham International hotel credit policies.
* Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
* Maintain proper operation of the PBX console and ensure that all standards are met, if applicable.
* Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
* Assist the GSM in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
* Have knowledge of and assist in all emergency procedures as required.
* Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
* Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
* Responsible for issued house bank.
* Be able to perform all duties of Front Office Agent.
* Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
* Monitor key control to maintain hotel security.
* Ensure the maximization of room revenue through Rooms Merchandising.
* Answer all guest inquiries in a timely and professional nature.
* Be involved in departmental meeting, planning and execution.
* Help maintain productivity levels at or above budgeted standards.
* Assist in training and cross training of new hires and current employees on a regular basis.
**COMPANY OVERVIEW:**
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
**Job Location:** La Quinta by Wyndham Austin - Southwest , 4424 S. Mopac Service Rd , Austin , Texas 78735
Employment Status: Full-time
-
Front Desk Supervisor
2 months ago
Austin, Texas, United States Hilton Austin Full timeHilton Austin is looking for an ambitious front desk supervisor to assist their awesome front office teamAt the center of Downtown, our hotel is attached to Austin Convention Center via covered walkway. Reach East Sixth Street nightlife two blocks away, and explore the picturesque Rainey Street Historic District, less than a mile from the door.Join the #1...
-
Front Desk Supervisor
2 months ago
Austin, United States Hilton Austin Full timeDescriptionHilton Austin is looking for an ambitious front desk supervisor to assist their awesome front office team!At the center of Downtown, our hotel is attached to Austin Convention Center via covered walkway. Reach East Sixth Street nightlife two blocks away, and explore the picturesque Rainey Street Historic District, less than a mile from the...
-
Front Desk Night Audit Supervisor
7 days ago
Austin, United States Omni Hotels & Resorts Full timeThe purpose of the Night Audit Supervisor is to assist the Night Audit Manager oversee and coordinate all night time front desk and audit functions, to execute computer maintenance requirements, and ensure all financial transactions for the day are v Night, Front Desk, Audit, Supervisor, Audit Manager, Omni, Retail
-
Front Desk Night Audit Supervisor
1 week ago
Austin, United States Omni Hotels Full timeThe purpose of the Night Audit Supervisor is to assist the Night Audit Manager oversee and coordinate all night time front desk and audit functions, to execute computer maintenance requirements, and ensure all financial transactions for the day are v Night, Front Desk, Audit, Supervisor, Audit Manager, Omni, Retail
-
Front Desk Supervisor
1 month ago
Austin, United States Hilton Worldwide Full timeJob Description - Front Desk Supervisor - Hilton Austin Job Number: HOT0ATG6 Work Locations Hilton Austin Conference Center 500 E. 4th Street Austin 78701 Hilton Austin is looking for an ambitious Front Desk Supervisor to assist their awesome front office team! At the center of Downtown, our hotel is attached to Austin Convention Center via covered walkway....
-
Front Desk Supervisor
4 weeks ago
Austin, Texas, United States DoubleTree Suites by Hilton Hotel Austin Full timeAt the DoubleTree Suites by Hilton Austin, we strive for delivering excellent customer service with each and every guest interaction. We are looking for talented individual who is very passionate to "Make A Difference" in our guest' lives while they are staying with us. What will I be doing?As a Front Desk Supervisor, you report to the Front Office Manager...
-
Front Desk Supervisor
4 weeks ago
Austin, United States DoubleTree Suites by Hilton Hotel Austin Full timeDescriptionAt the DoubleTree Suites by Hilton Austin, we strive for delivering excellent customer service with each and every guest interaction. We are looking for talented individual who is very passionate to "Make A Difference" in our guest' lives while they are staying with us. What will I be doing?As a Front Desk Supervisor, you report to the Front...
-
Front Desk Supervisor
3 months ago
Austin, United States Origin Hotel Austin Full timeFRONT DESK SUPERVISOR Job Responsibilities Work alongside Guest Service Agents to ensure the accurate completion of shift checklists Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness Identify strengths and weaknesses, recognize “teachable moments” Give arriving...
-
Front Desk Supervisor, Downright Austin
3 months ago
Austin, United States Downright Austin, A Renaissance Hotel Full timeDescriptionWe are hiring a Front Desk Supervisor!We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...
-
Front Desk Supervisor
3 months ago
Austin, United States El Cosmico Full time** Front Desk Supervisor - Hotel Magdalena** **Job Category****:** Rooms Hourly **Requisition Number****:** FRONT001668 Showing 1 location **Job Details** **Description** The Front Desk Supervisor is responsible for providing superior service in all guest interactions. Specifically, a Front Desk Supervisor will exceed expectations in front desk operations...
-
Front Desk Supervisor
1 month ago
Austin, United States Compass Group Poland Sp. z o.o. Full timeFlik Hospitality Group We are hiring immediately for a full time FRONT DESK SUPERVISOR position. Location : AT&T Hotel and Conference Center - 1900 University Avenue, Austin, TX 78705 Note: online applications accepted only . Schedule : Full time schedule. Monday - Friday and weekends. Days and hours may vary. More details upon interview. Requirement :...
-
Front Desk Supervisor
2 months ago
Austin, United States Lone Star Court Full timeLone Star Court is located in Austin, TX and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels that are created for today’s passionate traveler. Each of our hotels are intentionally built...
-
Front Desk Representative
3 weeks ago
Austin, United States Inkspirenize Full time $47,500 - $52,000Job DescriptionJob DescriptionJob Title: Front Desk RepresentativeLocation: Austin, TXJob Type: Full-TimeReports to: Office Manager / SupervisorJob Summary:The Front Desk Representative serves as the first point of contact for guests and clients at [Company Name]. This role is responsible for greeting visitors, handling incoming calls, managing scheduling,...
-
Front Desk Representative
2 weeks ago
Austin, United States Inkspirenize Full timeJob Title: Front Desk RepresentativeLocation: Austin, TX Job Type: Full-Time Reports to: Office Manager / Supervisor Job Summary: The Front Desk Representative serves as the first point of contact for guests and clients at [Company Name]. This role is responsible for greeting visitors, handling incoming calls, managing scheduling, and ensuring that the front...
-
Front Desk Supervisor
2 months ago
Austin, Texas, United States Lone Star Court Full timeLone Star Court is located in Austin, TX and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels that are created for today's passionate traveler. Each of our hotels are intentionally built to...
-
Front Desk Night Audit Supervisor
7 days ago
Austin, United States Omni Hotels Full timeLocation Austin Hotel Downtown Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you'll be just steps away from the Austin Convention Center...
-
Front Desk Night Audit Supervisor
7 days ago
Austin, United States Omni Hotels Full timeLocation: Austin Hotel Downtown Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; youll be just steps away from the Austin Convention Center...
-
Front Desk Operations Manager
21 hours ago
Austin, Texas, United States Remington Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk and providing exceptional guest service.Key ResponsibilitiesStaff Management: Supervise and coordinate the activities of...
-
Front Desk Associate
4 months ago
Austin, United States Emler Swim School Full timeAre you looking for an exciting job that keeps you connected with children and their families? Join Emler Swim School as a Front Desk Associate! Welcome our customers and their children with excitement into our swim school and assist families with cu Front Desk Associate, Front Desk, Associate, Customer Service, Swim Instructor, Skills, Instructor, Hotel
-
Front Desk Supervisor
4 weeks ago
Austin, United States Valencia Group Full timeJob DetailsJob Location Lone Star Court - Austin, TX Position Type Full Time Salary Range $18.50 DescriptionUp to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Lone Star Court is located in Austin, TX and is a pillar of the community....