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Remote Customer Care Associate Trust amp Safety Operations
2 months ago
Remote Customer Care Associate Trust amp Safety Operations
Location
New Hope, PA, United States
Employment Type
Full-Time
Posted on
Nov 29, 2023
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As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team supporting members of its growing portfolio of smartphone apps used for social entertainment and meeting new people - MeetMe, Skout, Tagged, GROWLr, and others.
This full-time, permanent work-from-home position is open to residents of PA & NJ. Candidates should only apply if they have a private home-based space and high speed Internet connection suitable for reliable remote work.
Available Schedules:
Friday, Saturday, Sunday, Monday 8am-7pm
When applying, please include schedule preference in the cover letter.
The pay rate for this position is $19.50 per hour.
Responsibilities:
Review user-generated content including photo uploads, text, and video
Investigate & address terms of service violations
Provide customer support via email & phone - general app usage, billing issues, etc.
Compile & process cash rewards redeemed by video content creators
Assist with other duties / projects as assigned
Requirements:
Working regularly scheduled weekend days & holidays
Customer Service experience, preferably in an office / metrics-driven role(s)
Computer / Internet / smartphone savvy; working knowledge of iOS, Android, Mac/PC, Microsoft Office, Google Docs
Ability to follow documented processes & procedures, and quickly adjust when coached
H.S. Diploma or GED equivalent (College degree preferred)
Generous paid time off program
Optional overtime
Paid training
Must be 18 or older & a US citizen to apply.
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