Customer Safety Specialist

2 weeks ago

New Braunfels, Texas, United States TaskUs Full time

About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions for rapidly growing technology firms. We assist our clients in representing, safeguarding, and expanding their brands. Utilizing a cloud-based infrastructure, TaskUs caters to clients in the most dynamic sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First culture has enabled TaskUs to grow its workforce to approximately 45,000 employees worldwide.

Currently, we operate in twenty-three locations across twelve countries, including the Philippines, India, and the United States.


Our journey began with a unique vision to redefine Business Process Outsourcing (BPO). At TaskUs, we recognize that fostering growth for our partners necessitates a culture of continuous innovation, readiness to tackle challenges, and mastery of consistency in a constantly evolving landscape.


What We Provide:At TaskUs, we prioritize the well-being of our employees by offering competitive salaries and comprehensive benefits packages. Our commitment to a People First culture is evident in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and our positive impact on the community. Additionally, we actively promote internal mobility and professional development at all stages of an employee's career within TaskUs.

Role of a Safety Operations Associate

What does a Safety Operations Associate do?


As a Safety Operations Associate, you will play a crucial role in ensuring safe and high-quality experiences for users in a rideshare environment.

This position may involve handling challenging calls, as we strive to recruit only the most qualified individuals, reflecting our commitment to excellence.In this role, you will be vital in assisting users who have lost items or are facing safety concerns.

TaskUs is dedicated to the well-being of its employees.

As a Safety Operations Associate, you will engage in wellness sessions and other resilience programs:

  • All employees will have access to counseling or coaching sessions to ensure awareness of wellness resources and job adjustment.
  • All employees will participate in skills-based resilience training.
Fostering a Culture of Awareness and Prevention:

TaskUs believes in being transparent with our new employees about their responsibilities and potential impacts.

Your duties may include interacting with users who are distressed, agitated, or in potentially dangerous situations.

Examples of such situations may include, but are not limited to:

  • Incorrect pick-up or drop-off locations that compromise user safety.
  • Inappropriate comments or advances made by users.
  • Instances of bias or discrimination.
  • Unhygienic vehicle conditions.
  • Calls from users who may be under the influence, reporting various concerns.
  • Accident reports involving vehicles or pedestrians.
  • Assault incidents involving users.
  • Users being taken to undisclosed or inappropriate locations.
  • Reports of violence or assault.
  • Medical emergencies experienced by users.
  • Users in distress, including those expressing suicidal thoughts or actions.


As a Safety Operations Associate, it is essential to be aware of the potential risks associated with this role.

While TaskUs is committed to employee wellness through available wellness providers, resilience programming, and other initiatives, exposure to distressing situations is unavoidable.

Individuals sensitive to distressing situations may be at risk for developing mental health symptoms or, in rare cases, Secondary Traumatic Stress.

TaskUs reserves the right to reassign Safety Operations Associates to other projects based on staffing needs and employee performance.


To foster a safe community for all employees, the Resiliency and Wellness Team actively engages in preventing mental health concerns through direct practice, e-learning, skills training, and outreach efforts.

Our programs aim to raise awareness about psychological issues, challenge ideas that contribute to social inequity, and empower employees to express themselves in healthy and productive ways.

Key Responsibilities

  • Act as a primary contact for assisting users with safety or lost item inquiries.
  • Ask critical questions and provide pre-arrival instructions for emergency situations.
  • Gather and document all relevant information regarding safety concerns.
  • Handle all calls with empathy and compassion.
  • Submit appropriate tickets based on the nature of the call.
  • Interpret and analyze the caller's situation to resolve issues and direct them to emergency services.
  • Transfer drivers to the appropriate support line for non-safety related inquiries.
  • Document all tickets accurately to ensure proper resolution.
  • Provide empathetic support without direct apologies during emergency situations.
  • Ensure compliance with Quality Assurance guidelines and internal policies.
  • Adhere to security and privacy policies established by TaskUs.
  • Meet internal efficiency metrics as required by clients.
  • Handle escalations appropriately, ensuring they are reviewed by designated points of contact.
  • Enter information into the client database accurately.
Qualifications:

  • Willingness to work on-site.
  • Completion of an assessment, including a typing test of 25 wpm.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and collaboratively as part of a remote team.
  • Adaptability and flexibility in response to process changes.
  • Minimum age of 18 years.
  • High school diploma or GED required.
  • Willingness to undergo a background screening.
- 6 months of experience in Emergency Response preferred.

Preferred Qualifications:

  • Experience in phone, email, and live chat support.
  • Background in customer service, sales, billing, collections, or technical support.
About Us:


We are a collective of highly skilled professionals dedicated to leveraging technology and data to best serve our clients.

From Digital Customer Experience to Content Security, AI Operations, Consulting, and beyond, we are committed to protecting our partners' interests and supporting their long-term success through innovation and technology powered by exceptionally talented individuals.

In addition to our unique culture, we offer benefits such as:

  • Comprehensive Medical, Dental, Vision, and Prescription plans.
  • 401k Match.
  • Pet Insurance.
  • Numerous discounts with popular brands.


TaskUs collaborates with the world's most innovative and disruptive brands to safeguard what matters most and thrive in an ever-evolving landscape.

TaskUs currently employs over 25,000 individuals globally, with offices in various countries.

TaskUs is an equal opportunity employer, committed to putting People before Profits.



Our Commitment to You:
TaskUs will never solicit payment during the application process. Please ensure you communicate only with authorized TaskUs recruiters.



Diversity, Equity, and Inclusion:
At TaskUs, we believe that innovation and high performance stem from diverse backgrounds. We welcome applicants from all walks of life and are committed to equitable practices. TaskUs is dedicated to providing equal access to opportunities. If you require reasonable accommodations during the hiring process, please inform us.



Equal Employment Opportunity:
TaskUs is proud to be an equal opportunity workplace and an affirmative action employer. We celebrate and support diversity, creating an inclusive environment for all employees. Our People First culture thrives on this commitment for the benefit of our employees, clients, services, and community.

We invite you to explore all TaskUs career opportunities.

  • Customer Safety Specialist

    2 weeks ago

    New Braunfels, Texas, United States TaskUs Full time

    About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions for rapidly growing technology firms. We assist our clients in representing, safeguarding, and expanding their brands. Utilizing a cloud-based infrastructure, TaskUs caters to clients in the most dynamic sectors, including social media,...

  • Safety and Compliance Specialist

    5 days ago

    New Braunfels, Texas, United States Sysco Full time

    About the RoleSysco is seeking a highly skilled Safety and Compliance Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the health, safety, and environmental well-being of our employees, customers, and the communities we serve.Key ResponsibilitiesDevelop and Implement Safety Programs: Assist in the...

  • Aquatic Safety Specialist

    5 days ago

    New Braunfels, Texas, United States Ymcasatx Full time

    About the RoleWe are seeking a highly skilled and dedicated Aquatic Safety Specialist to join our team at Ymcasatx. As a Lifeguard, you will play a critical role in ensuring the safety and well-being of our members and guests.Key ResponsibilitiesMaintain active surveillance of the pool area to prevent accidents and ensure a safe environment for all.Know and...

  • Customer Experience Specialist

    3 days ago

    New Braunfels, Texas, United States TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure.Our CultureOur People First culture has enabled us to expand our workforce to approximately...

  • Health, Safety, and Environmental

    5 days ago

    New Braunfels, Texas, United States Sysco Full time

    About the RoleSysco is seeking a highly skilled Safety and Compliance Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the health, safety, and environmental well-being of our employees, customers, and the communities we serve.Key ResponsibilitiesDevelop and Implement Safety Programs: Assist in the...

  • Bilingual Customer Experience Specialist

    3 days ago

    New Braunfels, Texas, United States TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of highly skilled professionals.Our CultureWe pride...

  • Footwear Sales Specialist

    1 week ago

    New Braunfels, Texas, United States DICK'S SPORTING GOODS INC Full time

    Position: Footwear Sales SpecialistCompany: DICK'S Sporting GoodsOverview: As a key member of our retail team, you will provide exceptional service and support to our customers, ensuring they have the best experience while exploring our extensive footwear selection.Key Responsibilities:Deliver outstanding customer service by engaging with customers and...

  • Footwear Sales Specialist

    1 week ago

    New Braunfels, Texas, United States DICK'S SPORTING GOODS INC Full time

    Footwear Sales SpecialistOverview: As a vital member of our retail team, you will provide exceptional service to our customers, ensuring they have the best experience while shopping for athletic footwear. We are dedicated to fostering a diverse and inclusive workplace that mirrors the communities we serve.Key Responsibilities:Deliver outstanding customer...

  • Culinary Preparation Specialist

    2 weeks ago

    New Braunfels, Texas, United States Olive Garden Full time

    Olive Garden is excited to welcome a Culinary Preparation Specialist to their dedicated kitchen team. In this role, you will play a vital part in crafting dishes with both skill and imagination, while upholding the highest standards of safety and cleanliness.Position: Culinary Preparation SpecialistCompany: Olive GardenExhibit a strong enthusiasm for...

  • Seasonal Aquatic Safety Officer

    1 week ago

    New Braunfels, Texas, United States City of New Braunfels, TX Full time

    Salary: $15.40 Hourly Location: New Braunfels, TX Job Type: Part Time Job Number: 00689 Department: PARKS AND RECREATION Division: Das Rec Job Overview The New Braunfels Parks and Recreation Department, recognized for its excellence, is seeking dedicated individuals to serve as vital members of the DAS REC team. This facility offers a wide range of...

  • Customer Loyalty Coordinator

    2 weeks ago

    New Braunfels, Texas, United States Sonic Automotive Full time

    Position: Guest Loyalty SpecialistCompany: Sonic AutomotiveJob Type: SalesExperience Level: AssociateOverview:Sonic Automotive is seeking a dedicated Guest Loyalty Specialist to enhance the customer experience post-vehicle purchase. This role is pivotal in ensuring our guests feel valued and satisfied with their experience.Key Responsibilities:Act as the...

  • Customer Service Specialist

    5 days ago

    New Braunfels, Texas, United States Fischer's Market Management Full time

    About UsFischer's Market Management is a leading convenience store operator with a strong presence in the New Braunfels area. Our company has a rich history, dating back to 1966, when we began as a wholesale distributor and later expanded into retail stores.Our MissionWe are committed to providing excellent customer service and a unique shopping experience...

  • Customer Service Representative

    14 hours ago

    New Braunfels, Texas, United States AdaptHealth LLC Full time

    About the RoleAdaptHealth LLC is seeking a highly skilled and compassionate Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesFront-End Process...

  • Production Assembly Specialist

    5 days ago

    New Braunfels, Texas, United States Workforce Solutions Alamo Full time

    Job SummaryWe are seeking a skilled Production Assembly Specialist to join our team at Workforce Solutions Alamo. As a key member of our production team, you will be responsible for assembling mechanical and electro-mechanical boards, hardware, and other door products.Key ResponsibilitiesAssembly and Soldering: Assemble mechanical and electro-mechanical...

  • Customer Service Representative

    5 days ago

    New Braunfels, Texas, United States TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a team of highly skilled professionals.Our CultureWe pride ourselves on our...

  • Lead Customer Support Specialist

    2 weeks ago

    New Braunfels, Texas, United States HD Supply Full time

    Position OverviewThe Senior Client Care Representative is tasked with delivering exceptional customer support by addressing inquiries related to product offerings, services, and any arising issues. This role requires comprehensive knowledge of a vast range of products, encompassing thousands of items across multiple catalogs.Key ResponsibilitiesRespond...

  • Quality Assurance Specialist

    2 weeks ago

    New Braunfels, Texas, United States CGT US Limited Full time

    Quality Assurance SpecialistDepartment: Quality Assurance Employment Type: Full Time Location: New Braunfels, Texas Reporting To: Senior Quality Manager OverviewWe are seeking a talented Quality Assurance Specialist to join our dynamic team.Daily Responsibilities As a Quality Assurance Specialist, you will play a crucial role in supporting initiatives aimed...

  • House Cleaning Specialist

    3 days ago

    New Braunfels, Texas, United States MaidPro Full time

    About MaidProMaidPro is a leading provider of residential cleaning services, dedicated to delivering exceptional customer experiences and building strong relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented House Cleaning Specialist to join our team. As a House Cleaning Specialist, you will be responsible for...

  • Automotive Repair Specialist

    2 weeks ago

    New Braunfels, Texas, United States Edgestone Automotive Full time

    Edgestone Automotive is actively seeking a full-time Automotive Repair Specialist to service vehicles and ensure our clients are back on the road efficiently. This role offers a competitive salary of up to $38/hour, based on your experience and skills. Alongside a competitive salary and a supportive work environment, we provide a range of benefits,...

  • Packaging Specialist/General Laborer

    7 days ago

    New Braunfels, Texas, United States CRATING & PACKAGING SPECIALISTS INC Full time

    Job OverviewAt Crating & Packaging Specialists Inc., we are seeking a skilled and detail-oriented individual to join our team as a Packaging Specialist/General Laborer. This is a full-time position that requires excellent customer service skills and a can-do attitude.The primary responsibility of this role involves crating and uncrating delicate items, such...