Senior Customer Care Representative

2 months ago

New Hope, United States MMT Full time

Job description

Customer Care Representative III is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment and includes machine order processing. This position is responsible for resolving complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer while developing strong customer satisfaction.


Major Duties and Responsibilities:

  • Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
  • Analyzes a customer's needs and refers to other service or technical departments for follow-up or additional information as needed.
  • Promote sales campaigns to increase order intake.
  • Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction.
  • Recapture aftermarket customers to grow share of wallet.
  • May be assigned to support products that are complex or critical.
  • Uses a customer relationship application or database to record activities and research product information.
  • Provide administrative support to the Customer Experience Center
  • Support events scheduled at the CEC & manage logistical activities when needed.


Support Sales Strategies/Opportunities

  • Work with sales and service department managers to support new/or existing sales opportunities.
  • Determine customer needs and requirements based on purchase history and suggest appropriate solutions for cost savings opportunities that will increase overall sales revenue.
  • Support all departmental initiatives to ensure sales growth and positive customer experience.
  • Support sales opportunities by building rapport; providing technical information and explanations if possible and preparing quotations and orders.
  • Interact with customers and track results in CRM and ERP
  • Identify decision makers among targeted leads in order to initiate sales process.
  • Maintain customer records and files; handle inquiries and troubleshoot complex customer issues.
  • Communicate regularly with customers regarding the status of their order and provide detailed information should delays arise.
  • Maintain a solid and professional working relationship with all associates and partners.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities, internal system training.


Knowledge, Skills and Abilities:

  • Experience in machine tool or service environments
  • Advanced level of analytical ability where problems are complex.
  • Strong oral and written communication skills
  • Ability to work independently.
  • High level of interpersonal skills to work effectively with others, solicit input from customers, and obtain cooperation from associates in other departments.
  • Innovative/creative thinking.
  • Excellent customer service and relationship building skills.
  • Calm under pressure with the ability to adapt to change.
  • Highly organized self-starter; goal oriented.
  • Advanced understanding of Production operations


Requirements:

  • High school diploma or equivalent.
  • 5-7 years of related experience.
  • Bi-Lingual, Fluent in Spanish
  • Able to lift up to 30 lbs.


Computer Skills:

  • Proficient with Microsoft Office Suite
  • Salesforce experience a plus
  • Epicor experience a plus



Although this is not a technical service position, the customer care representative should work to become functionally proficient in equipment technology through internal training.

  • Customer Care Representative

    2 months ago

    New Hope, United States MMT Full time

    Customer Care Representative III is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment and includes machine order processing. This position is responsible for resolving complex or unusual requests and problems that may require a customized response and communicates solutions or requested...

  • Customer Care Representative

    1 month ago

    New Hope, United States MMT Full time

    Customer Care Representative III is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment and includes machine order processing. This position is responsible for resolving complex or unusual requests and problems that may require a customized response and communicates solutions or requested...

  • Customer Care Representative III

    2 months ago

    New Hope, United States MMT Full time

    Job DescriptionJob DescriptionCustomer Care Representative III is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment and includes machine order processing. This position is responsible for resolving complex or unusual requests and problems that may require a customized response and...

  • Senior Customer Service Representative

    1 month ago

    New York, United States VNS Health Full time

    The Senior Customer Service Assistant promptly receives and addresses incoming calls, ensuring each caller is directed to the appropriate service. Assesses the purpose of incoming calls with precision to facilitate efficient service delivery. Proacti Customer Service, Customer Service Representative, Representative, Senior, Customer Care, Service Assistant,...

  • Customer Service Representative II

    2 months ago

    New Hope, United States MMT Full time

    Job DescriptionJob DescriptionCustomer Care Representative II is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment. This position is responsible for generating new business by following up on inbound marketing leads, developing new leads, qualifying customer needs, selling appropriate...

  • Customer Care Representative

    2 months ago

    New York, United States Calico Cottage Full time

    ** Calico Cottage** ** Customer Care Representative** Amityville, NY 11701 **This is a non remote position at our Amityville location.** **Your mission** Your mission as the Customer Care Representative at Calico is to drive revenue through successful life cycle and high-quality touch client experience of each retailer in their territory, from the...

  • Customer Care Representative

    1 month ago

    New Cumberland, United States Johnson Controls International Full time

    The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater rete Customer Care, Representative, Sales Representative, Operations, Customer, Manufacturing, Retail

  • Veterinary Assistant/Customer Service Representative

    2 weeks ago

    New Hope, United States Plymouth Heights Pet Hospital Full time

    Job DescriptionJob DescriptionPlymouth Heights Pet Hospital is welcoming a Veterinary Assistant/Customer Service Representative at our busy, AAHA accredited, 5-doctor, small animal practice. Do you want to make a difference in the lives of animals and their pet parents? At Plymouth Heights Pet Hospital we strive to do that every day. If you are looking for...

  • Patient Access Representative Senior

    2 weeks ago

    new hope, United States Optum Full time

    $1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a...

  • Customer Experience Associate

    3 days ago

    New York, United States Customer Labs Full time

    Customer Experience Associate Job Locations US-Remote ID 2024-6017 Category Operations Employment Type Regular - Full Time Remote Yes Shift 1st Scheduled Days Off 6-Saturday, 7-Sunday This Is Who We Are Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at...

  • Customer Care Representative

    1 week ago

    New York, United States THE METROPOLITAN OPERA Full time

    Position Summary: The Metropolitan Opera is seeking experienced and service-oriented Customer Care Representatives. If you love a team environment, you rise to meet every challenge and you believe in your own unlimited potential then you're ready for a great career with a great company. You will be making Opera Lovers happy with every call! You will be...

  • Customer Care Representative

    2 weeks ago

    New York, United States Lennar Full time

    Customer Care Representative in Eagle, ID at Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and...

  • Senior Specialty Representative

    1 month ago

    New York, New York, United States Amgen Full time

    Relocation is not offered for this role.Territory includes Great Neck, New Hyde Park, Mineola, Manhasset and Syosset NYHOW MIGHT YOU DEFY IMAGINATION?At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Become the...

  • Customer Care Representative

    1 month ago

    New York, United States Condeco Full time

    ** Position Description** **Customer Care Representative** Location **New York** Job Code **909** # of openings **1** **Title:** Customer Care Representative **Skills:** Consultative stakeholder management, effective conflict resolution, Project Management, multi-tasking and balancing, communication skills Help Desk management. **Location:** Anywhere in the...

  • Customer Care Representative

    2 months ago

    New Cumberland, United States Johnson Controls International Full time

    Job DescriptionBuild your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of...

  • Customer Care Representative

    2 weeks ago

    New York, United States Point Broadband Sunset Digital Full time

    Customer CareRepresentative Bristol, VA Summary: The Customer Care Representative reports to the Manager of Customer Care. You will learn and develop the skills that it takes to serve our customers and community well. It starts by confirming appointments, following up to ensure excellence and professionalism, setting the customer up for success with billing...

  • Branch Customer Service Representative

    4 weeks ago

    Spring Hope, United States The Auto Club Group Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Job Description Why Choose a Career with the AAA The Auto Club Group (ACG) • Established brand that has been around for over 100 years. Our members know and trust us! • Branch Offices...

  • Customer Care Representative

    1 week ago

    New Orleans, United States Catalano Agency Full time

    Are you ready to embark on an exciting career journey as a Customer Care Representative ? Here at Globe Life, we are thrilled to offer you the opportunity to join our energetic and high-performing team. WHY YOU SHOULD JOIN US With an average pay ranging from $58,000 to $86,400 in your first year , this position offers a competitive compensation package that...

  • Customer Service Representative

    2 weeks ago

    New York, United States Synergy Management Full time

    Come work as a Customer Service Representative at a growing company that offers excellent perks and opportunities! Advancement within, NO seniority, and training alongside some of the most accomplished leaders in our business. Who we are: Synergy has been in the NYC area and has significantly impacted the community working with household name clients. You...

  • Customer Care Representative

    2 months ago

    New Orleans, United States Catalano Agency Full time

    Are you ready to embark on an exciting career journey as a Customer Care Representative? Here at Globe Life, we are thrilled to offer you the opportunity to join our energetic and high-performing team. WHY YOU SHOULD JOIN US With an average pay ranging from $58,000 to $86,400 in your first year, this position offers a competitive compensation package that...