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Customer Service Representative

4 months ago

Inver Grove Heights, United States Ultimate Staffing Full time

Customer Service Representative

  • Tracking and tracing shipments and loads in the system
  • Set specific dates and times for delivery, pickups and reschedules
  • Gather and document accurate information to ensure successful pickup or delivery of shipment
  • Complete all necessary paperwork, ensuring that all orders are thoroughly documented
  • Enter shipments for dispatching, route shipments, track orders, and troubleshoot shipment issues
  • Order entry and price quoting
  • Mainly correspond with customers via email (80+ emails/day), phone work (30-40 calls/day)
  • Deliver outstanding customer service

Requirements:

  • A candidate with a degree in Logistics/Supply Chain Management, or experience in domestic freight forwarding/logistics as a Customer Service Agent would be preferred.
  • Experience working in Microsoft Office, especially Excel and Outlook is required.
  • Must have excellent communication, problem solving and analytical skills.
  • A self-motivated, fast learner with a can do attitude is a must. The ability to work well under stress and in a fast paced team environment is also required.
  • Geographical knowledge and use of military time is preferred.

Additional Information

  • Pay: $20/hr.
  • Schedule: Mon - Fri, 1st Shift Schedule
  • Location: 100% in-office
  • Type: Contract-to-hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.