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Client Service Representative

2 months ago

Inver Grove Heights, Minnesota, United States Heartland Veterinary Partners Full time
About Heartland Veterinary Partners

At Heartland Veterinary Partners, we're dedicated to providing exceptional care to the pets of Grove City Ohio and surrounding areas. Our team of experienced veterinarians and staff are committed to delivering high-quality patient care and outstanding customer service.

Job Summary

We're seeking a skilled Client Service Representative to join our team at Grove City Veterinary Hospital. As a key member of our front office staff, you'll be responsible for providing a warm and welcoming experience for our clients and patients. Your exceptional communication skills, attention to detail, and ability to multitask will make you a valuable asset to our team.

Key Responsibilities
  • Client Relations: Greet clients and patients with a friendly demeanor, ensuring a positive experience from the moment they enter our hospital.
  • Administrative Tasks: Manage practice reception, maintain veterinary medical records, process payments, and perform other administrative duties as needed.
  • Communication: Effectively communicate with clients, doctors, and staff to ensure seamless patient care and excellent customer service.
  • Organization: Maintain accurate records, track lab specimens, and manage multiple patients and clients with ease.
  • Problem-Solving: Address client concerns in a calm and professional manner, ensuring every experience ends in satisfaction.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous veterinary experience preferred, but not required.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and a warm and welcoming demeanor.