Customer Success Manager
1 month ago
***This position is 100% in Office*** As an Agent Experience Manager (AEM) you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience. At Compass You Will: Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change What We're Looking For: 2-3 years of experience in customer service, training, office management, hospitality, or operations Previous experience in real estate is a plus Previous experience with live or virtual training is a plus Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus Passion for supporting and serving agents trying to grow their businesses The ability to establish credibility with key agent decision-makers and influencers Great listening skills, connects well with others, and is empathetic of the customer’s pain points A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement ***This position is 100% in Office*** Compensation: The base pay range for this position is $31.01 - $34.14 pr/hr +; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met. #J-18808-Ljbffr
-
Customer Success Manager
1 month ago
Menlo Park, United States Hakimo Full timeCustomer Success Manager About Us Hakimo is an AI-driven startup revolutionizing physical security with remote guarding solutions. Our platform leverages advanced AI to monitor customer sites through intelligent camera systems, providing real-time alerts and ensuring safety and security. As we scale, we are looking for a dedicated Customer Success Manager to...
-
Customer Success Manager
2 weeks ago
Menlo Park, California, United States Hakimo Full time**Job Title:** Customer Success Manager**About Us**">Hakimo is an AI-driven startup revolutionizing physical security with remote guarding solutions. Our platform leverages advanced AI to monitor customer sites through intelligent camera systems, providing real-time alerts and ensuring safety and security.As we scale, we are looking for a dedicated...
-
Customer Success Manager
3 months ago
Menlo Park, United States Insta-Grid.com Full timePure instant power. Anywhere. We have created the world’s most advanced portable power supplies, bringing freedom to the way our customers work. With you we want to shape a world where advanced technology meets environmental responsibility and create lasting impact. We are working from all over Europe and the US, whether onsite, hybrid or fully remote....
-
Customer Success Strategist
2 weeks ago
Menlo Park, California, United States Insta-Grid Full timeAbout InstagridWe at Instagrid are committed to shaping a sustainable future for professional workers transitioning away from combustion generators. Our innovative portable power supplies bring freedom to the way our customers work, and we're looking for a talented Customer Success Manager to join our team.Responsibilities:Implement negotiated framework...
-
Customer Success Manager
3 months ago
Menlo Park, United States Insta-Grid.com Full timeWe are growing. Will you be part of our journey? At instagrid, we work together to make the world a little bit better. We have a strong, innovative product, a motivated team and a clear vision. What we are missing? YOU! To continue our success story, we are expanding our sales team. As a Customer Success Manager (f/m/d), you are an important contact point...
-
Vice President, Customer Success Menlo Park
2 months ago
Menlo Park, United States TBWA\Chiat\Day Full timeR-Zero is a workplace intelligence platform that delivers real-time insights on how to optimize indoor spaces and buildings to improve workforce productivity, right-size real estate portfolios, and create operational efficiencies, including reducing energy costs. R-Zero’s industry-leading risk model recommends mobile and autonomous UV disinfection where...
-
Customer Success Manager
6 months ago
Villa Park, United States ePlus Full timeePlus inc. is currently seeking a Customer Success Managerfor our corporate office in Oak Brook, IL.Job Description: As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall...
-
College Success Manager
2 weeks ago
Menlo Park, United States Boys & Girls Club of the Peninsula Full time $29 - $34POSITION:College Success Manager OUR MISSION:To empower the youth in our community with equitable access to social, academic, and career opportunities to thriveOUR VISION:All youth grow up to lead fulfilling lives fueled by their passions, talents, and a love of learningOUR CORE VALUES:Curiosity, Respect, Ownership, Ganas, Unity, EquityORGANIZATION...
-
College Success Manager
1 month ago
Menlo Park, United States Boys & Girls Club of the Peninsula Full time $29 - $34POSITION:College Success Manager OUR MISSION:To empower the youth in our community with equitable access to social, academic, and career opportunities to thriveOUR VISION:All youth grow up to lead fulfilling lives fueled by their passions, talents, and a love of learningOUR CORE VALUES:Curiosity, Respect, Ownership, Ganas, Unity, EquityORGANIZATION...
-
Customer Success Manager
3 weeks ago
Menlo Park, United States Insta-Grid.com Full timePure instant power. Anywhere. We have created the world’s most advanced portable power supplies, bringing freedom to the way our customers work. With you, we want to shape a world where advanced technology meets environmental responsibility and create lasting impact. Driven by our curiosity and the desire to leave tomorrow's world cleaner than we found it...
-
PeopleSoft HCM
1 week ago
Menlo Park, United States Ideavat Inc Full timePeopleSoft HCM (Profile Management & Succession Planning) Contract - PeopleSoft experienced candidate with HCM expertise in Profile Management, Succession and Career Planning, and other core HR concepts such as position management and job codes. - Should be experienced in succession planning, career planning, performance management, and competency...
-
Customer Success Manager
2 months ago
Overland Park, United States A Place for Mom Full timeThe Home Care Customer Success Manager (Home Care CSM) will be responsible for the success and retention of their individual portfolio of home care customers. The Home Care Customer Success Manager will build deep relationships with a portfolio of ho Manager, Customer, Home, Portfolio, Healthcare, Support, Retention
-
Customer Success Manager
2 months ago
Overland Park, United States A Place for Mom Full timeCompany DescriptionAbout A Place for Mom We're the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation's most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living...
-
Customer Success Specialist
2 days ago
Park City, United States Momentous Full timeCustomer Success Specialist Company Overview:Momentous is a dynamic, fast growing human performance company offering the highest quality supplements designed to enhance physical and cognitive well-being. At Momentous, we believe that people at their best will produce a positive impact in their personal lives, communities, and, ultimately, the world. No...
-
Sr. Customer Success Manager, Public Sector
4 weeks ago
College Park, United States Zoomcar Full timeImmuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and...
-
Enterprise Customer Experience Strategist
2 weeks ago
Menlo Park, California, United States Genesys Cloud Services, Inc. Full timeCompany OverviewGenesys Cloud Services, Inc. is a leading provider of customer experience solutions that empower organizations to deliver exceptional experiences for their customers and employees.">Salary RangeThis role offers a competitive salary range of $103,100.00 - $191,500.00 annually, with opportunities for commission or performance-based...
-
Customer Experience Analyst
2 weeks ago
Menlo Park, United States Crystal Equation Full timeJob DescriptionData Analyst IV RemoteSummary: The Customer Experience (CX) team at our company is focused on improving customer experiences across the end-to-end customer journey. As the Customer Experience Analyst at our company, you will be part of a global customer experience practice dedicated to listening and learning from our customers, harnessing the...
-
Customer Experience Analyst
7 days ago
Menlo Park, United States Crystal Equation Full timeJob DescriptionData Analyst IV RemoteSummary: The Customer Experience (CX) team at our company is focused on improving customer experiences across the end-to-end customer journey. As the Customer Experience Analyst at our company, you will be part of a global customer experience practice dedicated to listening and learning from our customers, harnessing the...
-
SBM Management | Customer Service Representative
3 weeks ago
menlo park, United States SBM Management Full timeSBM Management is looking for a new CSR to help them shine! We are searching for hardworking dependable individuals to join the team as our company continues to grow! We have an immediate opening for a custodian that wants to deliver exceptional customer satisfaction. We are looking for custodial members that have strong customer service skills and can work...
-
Sr. Customer Success Manager, Public Sector
1 week ago
College Park, MD, United States Zoomcar Full timeImmuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and...