Customer Success Manager

3 months ago

Menlo Park, United States Insta-Grid.com Full time

We are growing. Will you be part of our journey? At instagrid, we work together to make the world a little bit better. We have a strong, innovative product, a motivated team and a clear vision. What we are missing? YOU To continue our success story, we are expanding our sales team. As a Customer Success Manager (f/m/d), you are an important contact point for our large key account customers and therefore the "face" of instagrid. You will be responsible for all branches of a key account and ensure that users have a convincing and pleasing user experience and that the level of application spreads across all application areas. With your product know-how and experience, you are an important multiplier for our success with selected accounts. You will also contribute your creative ideas to identify new fields of application and make them known across your customer base. In close cooperation with the Key Account Manager, you are a key figure in our market success because customer satisfaction is your top priority. Become part of our success story and take up the challenge by: Being responsible for rolling out negotiated framework agreements with major customers by ensuring that all of the customer's branches get a positive impression of our product portfolio Continuously expanding your network within the customers assigned to you and enable our customers to be successful with our solutions Using your creativity and enthusiasm to promote familiar and new applications across the various business units of our key accounts Bringing the product closer to the user through your training and suggestions Making sure that your customers have all the information they need to make working with our products easy and that all questions are answered comprehensively Ensuring that the degree of utilization of our products is high and that our customers are able to benefit fully from them Minimum Requirements: You have a proven track record with sales, ideally in the construction industry You have a comprehensive technical understanding and a good feeling for the applications of our portfolio You have a proven track record of success based on your friendly and engaging manner and have excellent communication and negotiation skills, supported by engaging presentations and the ability to win at all levels You enjoy traveling within DACH to visit your customers on site and see them in action You have an excellent command of written and spoken German and English You are looking for opportunities to develop your full potential and continuously optimize yourself and your work processes What we offer: a dynamic environment in a fast-growing structure with a very flat hierarchy the opportunity to join a company at the cutting edge of its field a competitive salary with a fixed and variable component a company electric car (Tesla 3 or Tesla Y), for private use as well a laptop and a cell phone (iPhone or Samsung) 30 days paid vacation At instagrid, we are deeply committed to equal employment opportunities as we believe in the power of diverse teams. We do not just accept diversity but actively search for the best talent regardless of gender, ethnical origin, age, religion, sexual orientation or place of origin. Working as a team, we treat each other with respect and value each other’s opinions to achieve our common goals. We are looking forward to receiving your application #J-18808-Ljbffr

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