Customer Success Specialist

2 days ago


Park City, United States Momentous Full time
Customer Success Specialist

Company Overview:

Momentous is a dynamic, fast growing human performance company offering the highest quality supplements designed to enhance physical and cognitive well-being. At Momentous, we believe that people at their best will produce a positive impact in their personal lives, communities, and, ultimately, the world. No matter our customer's goal or what they want to achieve, we are on a relentless quest to help them get there. We work with some of the greatest minds in science and athletic performance who tap into the latest research and real-world experience to create a portfolio of products designed with one common goal-to help our customers be their best.

What we're proud of:
  • Best in the field. We have built an advanced network of world renowned experts in the field of human performance.
  • Trusted and used by the best. We are honored to work with more than 150 teams in professional and NCAA sports, including Stanley Cup Champions, Tour de France winners, and all NFL Teams.
  • Push what's possible. We were named to the prestigious Inc. 5000 list as one of the fastest-growing companies in the US in 2023 and 2024 (#345 in 2024).

Position Summary:

The Customer Success Specialist is an individual contributor role that reports to the Director of Customer Care and works to create, facilitate, coordinate, and oversee the customer support journey from front to back. You will play a pivotal role as the face of our team both here at home and abroad. You will be responsible for ensuring timely and positive interactions through all customer communication channels, while also contributing to the overall success and ongoing improvement of the customer lifecycle through initiating and seeing projects through to implementation.

Responsibilities:
  • Manage and execute to meet or exceed team KPIs
  • Ensure timely and appropriate responses in all care channels (email, chat, social channels, chat bot, reviews, and social media.)
  • Successfully lead and implement customer success training
  • Develop and complete QA evaluations
  • Liaise with 3rd party BPO leadership
  • Create and manage documentation of policies and SOPs
  • Utilize documentation to aid in the creation and implementation of self-serve and automated contact channels (help center, and chatbot)
  • Identify upstream customer pain points, escalate them to the broader team and follow them through resolution
  • Identify ways to improve the chat bot in an effort to reduce tickets and follow improvements through implementation
  • Work cross functionally with ecomm, operations, and marketing teams to ensure the best customer experience possible
  • Manage systems access as needed

Qualifications:
  • Excellent communication and organizational skills
  • Capable of coaching others and providing feedback
  • Creative problem solving and strategic thinking
  • Efficient knowledge of customer service tech platforms and Shopify systems
  • A high level of empathy for the customer and curiosity about their experience with us
  • Working knowledge and experience with various CRM and/or automation platforms
  • QA program evaluation & administration

Benefits:
  • Our fast-paced, high growth environment creates a strong opportunity for professional development born from evolving experiences
  • Competitive cash compensation plus employee stock options
  • Health/Vision/Dental
  • Unlimited PTO
  • Generous set of observed holidays (16 days of office closure in 2024)
  • $1,000 annual perks program to support a high performance lifestyle
  • Access to Momentous products and merchandise

Location:
This is a hybrid position out of our Park City, UT office.

EQUAL EMPLOYMENT OPPORTUNITY

Momentous provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to bringing together individuals from different backgrounds and perspectives, and providing employees with a safe and welcoming work environment where everyone can thrive. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Redwood City, United States Exact Sciences Full time

    At Exact Sciences, we're helping change how the world prevents, detects, and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help...


  • Redwood City, CA, United States Exact Sciences Full time

    At Exact Sciences, we're helping change how the world prevents, detects, and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others....


  • Plain City, United States TEKsystems Full time

    TEKsystems is looking to hire a Customer Support/Order Entry Specialist to work on-site with a well-known scientific research company. If you have 3+ years of order entry and customer support experience and are looking to continue your experience at a great company - apply today! + Pay: $22.00-$28.00/hour + Shift: 8:00am-5:00pm (Monday-Friday) + In-office...


  • Plain City, United States TEKsystems Full time

    TEKsystems is looking to hire a Customer Support/Order Entry Specialist to work on-site with a well-known scientific research company. If you have 3+ years of order entry and customer support experience and are looking to continue your experience at a great company - apply today!+ Pay: $22.00-$28.00/hour+ Shift: 8:00am-5:00pm (Monday-Friday)+ In-office...


  • new york city, United States CHEQ Full time

    CHEQ is the global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect every aspect of their marketing, sales and data operation from bots, fake users, fraud and cyber attacks.Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to...


  • Missouri City, United States Showcase Window and Door Company Full time

    Showcase Window and Door is a well-established window and door manufacturing company that has been in business over 25 years is recruiting teammates to be part of our vision and growth. Great opportunity to learn, advance and share your creative ideas. Benefits of working for Showcase Window and Door: Medical, Dental and Vision insurance 401(k) plan Accrued...


  • Menlo Park, United States Hakimo Full time

    Customer Success Manager About Us Hakimo is an AI-driven startup revolutionizing physical security with remote guarding solutions. Our platform leverages advanced AI to monitor customer sites through intelligent camera systems, providing real-time alerts and ensuring safety and security. As we scale, we are looking for a dedicated Customer Success Manager to...


  • Menlo Park, United States Compass Full time

    ***This position is 100% in Office*** As an Agent Experience Manager (AEM) you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing...


  • Menlo Park, United States Insta-Grid.com Full time

    Pure instant power. Anywhere. We have created the world’s most advanced portable power supplies, bringing freedom to the way our customers work. With you we want to shape a world where advanced technology meets environmental responsibility and create lasting impact. We are working from all over Europe and the US, whether onsite, hybrid or fully remote....


  • Menlo Park, California, United States Insta-Grid Full time

    About InstagridWe at Instagrid are committed to shaping a sustainable future for professional workers transitioning away from combustion generators. Our innovative portable power supplies bring freedom to the way our customers work, and we're looking for a talented Customer Success Manager to join our team.Responsibilities:Implement negotiated framework...


  • Oklahoma City, United States Brightree Full time

    Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We...


  • Menlo Park, California, United States Hakimo Full time

    **Job Title:** Customer Success Manager**About Us**">Hakimo is an AI-driven startup revolutionizing physical security with remote guarding solutions. Our platform leverages advanced AI to monitor customer sites through intelligent camera systems, providing real-time alerts and ensuring safety and security.As we scale, we are looking for a dedicated...


  • Winter Park, United States Full Sail University Full time

    If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! The Student Success Specialist...


  • Villa Park, United States ePlus Full time

    ePlus inc. is currently seeking a Customer Success Managerfor our corporate office in Oak Brook, IL.Job Description: As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall...


  • Park City, Utah, United States Sunglass Hut Full time

    Join our team of Customer Experience Specialists at Sunglass Hut and help us deliver unforgettable experiences for our customers. As a key member of our sales floor team, you will be responsible for creating an engaging and personalized experience for every customer, from initial interaction to final sale.We offer a competitive estimated salary range of...


  • Culver City, California, United States Amazon Full time

    Job OverviewWe are seeking a Client Success Specialist to join our team. In this role, you will work closely with cross-functional teams to deliver exceptional client experiences and exceed customer expectations.As a Client Success Specialist, you will be responsible for building and maintaining strong relationships with local agencies, identifying...


  • Redwood City, California, United States Disability Solutions Full time

    Job OverviewWe are seeking a seasoned professional to lead our Customer Success team. As a Customer Success Director, you will be responsible for building and scaling a high-performing team that drives customer retention and growth.About the RoleThe ideal candidate has 10+ years of experience in customer success, with at least 7 years in a managerial or team...


  • Redwood City, United States Disability Solutions Full time

    Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software. We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed...


  • Redwood City, United States Dexterity Full time

    About Dexterity At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. We’re starting with warehouse automation, where the need for smarter, more resilient...


  • Pinellas Park, Florida, United States Walmart Full time

    Job Title: Customer Service SpecialistCompany Overview: Walmart is a leading retailer that offers a wide range of products to customers. As a Customer Service Specialist, you will play a crucial role in providing exceptional customer service and contributing to the company's success.Estimated Salary: $17 - $26 per hour based on location and experience.Job...