Customer Success Strategist

7 days ago


Menlo Park, California, United States Insta-Grid Full time
About Instagrid
We at Instagrid are committed to shaping a sustainable future for professional workers transitioning away from combustion generators. Our innovative portable power supplies bring freedom to the way our customers work, and we're looking for a talented Customer Success Manager to join our team.

Responsibilities:
  • Implement negotiated framework agreements with major customers, ensuring positive impressions across all customer branches.
  • Expand your network within assigned customers, enabling their success with our solutions.
  • Promote familiar and new applications across various business units of key accounts through creativity and enthusiasm.
  • Provide comprehensive product training and support to users, making the product accessible and user-friendly.
  • Ensure customers have all necessary information for seamless product utilization, addressing inquiries comprehensively.
  • Drive high product utilization and ensure customers fully benefit from our solutions.

Requirements:
  • A proven sales track record, ideally within the construction industry, demonstrating your ability to drive results and exceed targets.
  • Comprehensive technical understanding and familiarity with our product portfolio, enabling you to effectively communicate its value to customers.
  • Excellent communication and negotiation skills, backed by engaging presentations that captivate and persuade potential clients.
  • Willingness to travel within a predefined region to visit customers onsite, fostering strong relationships and understanding their needs firsthand.
  • Proficiency in written and spoken English, ensuring clear and effective communication with clients and colleagues.
  • Committed to continuous self-improvement and process optimization, seeking opportunities to enhance your skills and contribute to the success of our team.

What We Offer:
  • A dynamic environment in a fast-growing structure with a very flat hierarchy.
  • The opportunity to join a company at the cutting edge of its field.
  • A laptop (Apple or Windows).
  • A car allowance.
  • 25 days paid vacation.


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