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Senior Events Manager
4 weeks ago
Manage and oversee life cycle of assigned events, including managing food and beverage activities and services to ensure the smooth execution of all functions and events for a multi-experiential live music venue, bar and restaurant. Will manage and lead Event Managers in successfully executing private and special events in multiple venues in the market. Collaborate with sales, culinary, and venue leadership to identify new opportunities for innovative event execution and fresh menu and culinary ideas. Reports to General Manager.
- Manage life cycle of assigned events while advising Event Managers in the planning and coordinating their assigned events. Oversee and support Event Managers and Banquet Captains in reviewing and ensuring all banquet event orders and event details are correct and communicated accordingly.
- Represent company in communicating with prospective clients, planners and vendors, including checking availability and placing holds, conducting site visits, creating budget estimates, and explaining venue policies, procedures and best practices.
- Serve as primary point of contact with rental and special event clients from event confirmation through event completion, ensuring excellent customer service. Work with clients to build master project plans that address specific objectives and needs. Formulate detailed timelines, spatial layouts and other event specifics to share with internal teams as appropriate. Create and manage budgets, keeping clients informed of any deviations from plan.
- Collaborate with internal departments and vendors on creative development and advancement of events and special projects. Manage and clearly describe objectives regarding marketing, schedules, staffing and equipment needs to ensure success.
- Greet and align with clients prior to event, serving as main point of contact. Collaborate with internal departments and vendors to ensure all objectives are met and all stakeholders are satisfied, handling guest and maintenance issues, etc., as necessary.
- Maximize upsell opportunities. Provide coaching and training to Event Managers and service team to support and grow revenue.
- Ensure all invoices and paperwork are submitted to Accounting promptly and within deadlines. Responsible for ensuring all monies are collected prior to each event. Maintain procedural documentation to meet all internal accounting, audit and financial controls.
- Review and analyze event budgets and expenditures to identify areas for cost containment and savings. Negotiate vendor costs and rentals.
- Work with sales and venue leadership to manage the event calendar to maximize utilization, revenue, profit, and business and operational efficiencies.
- Collaborate with Sr Banquet Captain to provide service staff with necessary training, including customer service, serving etiquette and new food and beverage offerings.
- Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations. Maintain personal integrity by abiding by and supporting the values and principles of the company. Follow and support brand SOPs.
- Perform other duties as assigned.
Education
- Degree in Business, Hotel Restaurant Management, Hospitality Business Administration or related field or equivalent additional experience required
- 5+ years experience in food beverage or event planning and production
- Experience supervising and leading a team
- Experience with principles of restaurant management, services, and equipment helpful
- Experience using event calendar/tracking system such as Tripleseat Guest Event Management preferred
- Excellent interpersonal, written and verbal communication skills
- Proven ability to manage multiple projects simultaneously with differing deadlines required
- High attention to detail and superior organizational skills required
- Able to motivate and inspire employees to deliver top-notch service
- State Alcohol Education Card required upon hire
- Certified Food Safety Manager certification required within 90 days of hire
- Must complete Crowd Management training upon hire
- Valid driver's license with satisfactory driving record required
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