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Hotel Front Desk Clerk

2 months ago

Saratoga Springs, United States Adelphi Hotel Partners Full time
Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Responsibilities

•Work with the housekeeping staff to ensure rooms are ready for new guests
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Bookkeeping: keep accurate records of all hotel guest account information
•Field customer complaints when necessary
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

•1-2 years of hotel receptionist experience
•High school graduate, GED recipient, or equivalent
•Working knowledge of Microsoft Office and reservation management systems
•Well-versed in taking telephone calls and handling stressful situations
•1+ year of hotel industry experience or related job preferred
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills