Customer Success Manager, Home
1 day ago
Minimum Qualifications: Bachelor's Degree 3+ years of professional work experience Experience with Microsoft Excel Data analysis experience including manipulating large datasets from complex systems and interpreting results Experience developing and implementing strategies Experience influencing stakeholders Strong written and verbal communication skills Time management, prioritization, and problem-solving skills This role can be based in one of our approved office locations in Santa Monica, CA. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses? As a Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing processes and plans across their businesses on Amazon.com and improving end-customer experience. You will provide data-driven strategic insights and ensure high operational standards. Your personal engagement, relationship building, and analytical skills are key to developing a trusted advisory relationship to guide and influence vendors to achieve their strategic and tactical goals. The Amazon Vendor Services Team works with Vendors who sell products such as: Home & Lifestyle (Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.) BEATS (Business, Electronics, Automotive, Technology, Solutions) – Business Solutions, Auto, Camera, Office, Wireless, PC & Software Our goals include providing the best vendor experience, a rewarding Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers. Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns. Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management. Interface with multiple portals to develop product messaging on Amazon.com, monitor catalog inventory positions, and track sales performance. Analyze data from multiple sources and present recommendations to vendors on trends and opportunities. Provide support and strategic business recommendations while working with internal teams to ensure operational performance. Develop and deliver reports to vendors specific to their needs and strategic growth goals. Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products. Pitch promotional opportunities to help vendors drive revenue growth to meet their YoY goals. Engage multiple internal stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization. Identify, solve, and scale process improvements across the team and broader organization. Manage challenging account goals, issues, and projects. Preferred Qualifications: Master’s Degree, or equivalent. 3+ years of experience in account management, sales, marketing, buying, supply chain management, transportation, procurement, customer service, or consulting. 3+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, recreational goods, scientific products, industrial products, or telecom. Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence. E-commerce experience. Proven ability to learn tools and processes then effectively using them to provide service. Manage multiple projects and priorities in a fast-paced, deadline-focused environment. Proven track record of taking ownership and driving results. Strong attention to detail. Excellent problem-solving skills. Comfortable working in a diverse group and contributing to an inclusive culture. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Amazon Disability Accommodation . Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,400/year in our lowest geographic market up to $112,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Amazon Employee Benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr
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Senior Customer Success Manager, Home
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Santa Monica, United States Amazon.com Inc Full timeThe Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Manager, Vendor, Continuous Improvement, Customer Experience, Senior, Relationship, Business Services
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