Senior Customer Success Manager, Home
5 days ago
3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills. Experience analyzing data and best practices to assess performance drivers. Bachelor's Degree. Data analysis experience including manipulating large datasets from complex systems and interpreting results. Experience developing and implementing strategies. Experience influencing stakeholders. Proficient in Excel. Time management, prioritization, and problem-solving skills. Strong written and verbal communication skills. Experience rapidly adapting to change and dealing with ambiguity. Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA or Santa Monica, CA dependent on business need. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses? As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data-driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors. The Amazon Vendor Services Team works with Vendors who sell products such as: Home & Lifestyle (Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.). Our goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers. The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth. Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns. Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management. Analyze data from multiple sources and present recommendations to vendors on trends and opportunities. Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance. Develop and deliver reports to vendors specific to their needs and strategic growth goals. Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products. Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization. Identify, solve, and scale process improvements across the team and broader organization. Manage challenging account goals, problems, and projects. Bachelor’s degree, Master’s Degree, or equivalent. 5+ years of experience in account management, sales, marketing or buying. 5+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, recreational goods, scientific products, industrial products, or telecom. Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence. E-commerce experience. Data analysis experience. Proven ability to learn tools and processes then effectively use them to provide service. Manage multiple projects and priorities in a fast-paced, deadline-focused environment. Proven track record of taking ownership and driving results. Strong attention to detail. Excellent problem-solving skills. Comfortable working in a diverse group and contributing to an inclusive culture. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit here . Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit here . This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr
-
Senior Customer Success Manager, Home
6 days ago
Santa Monica, United States Amazon Full timeSenior Customer Success Manager, Home & Lifestyle Job ID: 2786910 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA or Santa Monica, CA dependent on business need. Do you enjoy having ownership to create daily and long-term strategic impact on...
-
Customer Success Manager, Home
4 minutes ago
Santa Monica, United States Amazon.com Inc Full timeMinimum Qualifications: Bachelor's Degree 3+ years of professional work experience Experience with Microsoft Excel Data analysis experience including manipulating large datasets from complex systems and interpreting results Experience developing and implementing strategies Experience influencing stakeholders Strong written and verbal communication...
-
Santa Monica, United States Amazon.com Inc Full timeThe Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Manager, Vendor, Continuous Improvement, Customer Experience, Senior, Relationship, Business Services
-
Customer Success Manager
3 months ago
Santa Monica, United States Jupiter Power Full timeDescription This position is not remote. We are looking for local candidates who can make the drive to Santa Monica and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in...
-
Customer Success Manager
6 days ago
Santa Monica, United States Jupiter Power Full timeThis position is not remote. We are looking for local candidates who can make the drive to Santa Monica and want to work at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a client-facing...
-
Santa Monica, United States Amazon Full timeJob ID: 2695852 | Amazon.com Services LLC The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service...
-
Customer Success Manager
5 days ago
Santa Monica, United States Kixie Full timeThis position is not remote. We are looking for local candidates who can make the drive to Santa Monica and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a...
-
Customer Success Specialist
3 months ago
Santa Monica, United States Kixie Web, inc. Full timeWho We're Looking For: We are looking to add a hardworking Customer Support Specialist (CSS) with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more...
-
Customer Success Manager IV
1 month ago
Santa Monica, California, United States BCforward Full timeJob Title: Customer Success Manager IVJob Summary: BCforward is seeking a highly skilled Customer Success Manager IV to support the success of developers in the ecosystem. The ideal candidate will have experience in program management, customer service, and compliance.Key Responsibilities:Coordinate and execute programs aimed at providing support to...
-
Customer Success Specialist
4 months ago
Santa Monica, United States Kixie Full timeWho We're Looking For: We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level...
-
Customer Success Specialist
2 weeks ago
Santa Monica, United States Kixie Full timeWho We're Looking For: We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level...
-
Customer Success Manager IV
2 months ago
Santa Monica, United States BCforward Full timeCustomer Success Manager IV BCforward is currently seeking a highly Customer Success Manager IV for a Remote opportunity!Position Title: Customer Success Manager IV Location: Santa Monica, California (Remote)Anticipated Start Date: 10/8/2024 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a...
-
Cloud Technical Account Manager
3 days ago
Santa Monica, California, United States Amazon Full timeUnlock the Full Potential of Your Customers with Amazon Web ServicesWe are seeking a seasoned Cloud Technical Account Manager to join our team and help drive customer success on AWS. As a key member of our Enterprise Support organization, you will be responsible for delivering exceptional technical guidance and support to our customers, ensuring they get the...
-
Customer Success Manager
1 month ago
Santa Clara, California, United States Anatomage Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to provide exceptional customer service to our Anatomage end-users and promote this idea throughout the organization. The goal is to maintain an efficient and profitable customer support department, increase customer satisfaction, loyalty, and retention, and meet their expectations.Key...
-
Manager, Customer Success SMB
1 month ago
Santa Barbara, United States ParentSquare Full timeManager, Customer Success SMB Remote •Full-Time Who We Are ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and...
-
Customer Success Manager
5 days ago
Santa Clara, United States Ordr Inc. Full timeEmployer Industry: Cybersecurity Why Consider this Job Opportunity: Salary up to $150,000 Opportunity for career advancement and growth within the organization Work remotely located in the U.S.A Supportive and collaborative work environment Chance to make a significant impact on customer success and loyalty Exciting opportunity to join a startup in a...
-
Senior Manager, Digital Product Management
2 weeks ago
Santa Monica, United States Activision Full timeJob Title:Senior Manager, Digital Product ManagementRequisition ID:R024305Job Description:JOB TITLE: Senior Manager, Digital Product ManagementLOCATION: Santa Monica, CA (Hybrid)Your PlatformFounded in 1979, Activision has continuously disrupted the world of entertainment as a leader in the videogame industry. With a history of delivering iconic game...
-
Customer Success Manager, Large
5 days ago
Santa Barbara, United States ParentSquare Full timeCustomer Success Manager Remote • Full-Time Who we are ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub,...
-
Senior Product Marketing Manager
4 days ago
Santa Monica, United States Higher Ground Labs Full timeAbout GreenflyGreenfly is a leading B2B SaaS platform revolutionizing how the world’s biggest sports and entertainment organizations create, distribute, and amplify content. We empower brands to turn their communities into powerful advocates through innovative solutions that combine technology, creativity, and collaboration.We’re seeking a strategic and...
-
Sr. Enterprise Customer Success Manager
6 days ago
Santa Clara, United States dragonboat Inc. Full timeDragonboat is the #1 product operating platform for product leaders and their teams to strategize, prioritize, deliver, and improve products that accelerate business results. Dragonboat is a mission-driven, venture-backed, fast-growing SaaS startup. Headquartered in the Silicon Valley, with a remote only teams in Portugal and the US, supporting a diverse...
