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Senior Customer Success Manager Position
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Santa Monica, California, United States Amazon Full timeAt Amazon, we are seeking a Senior Customer Success Manager to join our team. This is a critical role that will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.The ideal candidate will have 3+ years of professional experience in client or vendor-facing roles with a focus on...
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Senior Customer Success Manager, Home
4 weeks ago
Santa Monica, CA, United States Amazon Full timeSenior Customer Success Manager, Home & Lifestyle Job ID: 2786910 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA or Santa Monica, CA dependent on business need.Do you enjoy having ownership to create daily and long-term strategic impact on...
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Santa Monica, California, United States Amazon Full timeJob SummaryWe are seeking a Senior Customer Success Manager to join our team at Amazon. As a key member of our vendor management group, you will be responsible for driving business growth and customer satisfaction through strategic planning, data analysis, and relationship building.About the Role:Act as primary point of contact for vendor issues, questions,...
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Santa Monica, United States Benefitfocus Full timeThe Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly...
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Santa Monica, United States Amazon Full timeJob ID: 2695852 | Amazon.com Services LLC The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service...
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Santa Monica, United States Benefitfocus Full timeJob Title: Senior Customer Success Manager Location: Seattle, WA; Santa Monica, CA; Arlington, VA Minimum Qualifications: 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills Bachelor's Degree 5+ years of experience in account management, sales, marketing, buying, customer...
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Senior Customer Success Manager, Home
1 month ago
Senior Customer Success Manager, Home & Lifestyle Job ID: 2786910 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA or Santa Monica, CA dependent on business need. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses? As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors. The Amazon Vendor Services Team works with Vendors who sell products such as: Home & Lifestyle (Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.) Our goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers. The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth. Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns. Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management. Analyze data from multiple sources and present recommendations to vendors on trends and opportunities. Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance. Develop and deliver reports to vendors specific to their needs and strategic growth goals. Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products. Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization. Identify, solve, and scale process improvements across the team and broader organization. Manage challenging account goals, problems, and projects. BASIC QUALIFICATIONS 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills. Experience analyzing data and best practices to assess performance drivers. Bachelor's Degree. Data analysis experience including manipulating large datasets from complex systems and interpreting results. Experience developing and implementing strategies. Experience influencing stakeholders. Proficient in Excel. Time management, prioritization, and problem-solving skills. Strong written and verbal communication skills. Experience rapidly adapting to change and dealing with ambiguity. PREFERRED QUALIFICATIONS Bachelor’s degree, Master’s Degree, or equivalent. 5+ years of experience in account management, sales, marketing or buying. 5+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, recreational goods, scientific products, industrial products, or telecom. Experience with analytical & productivity tools including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence. E-commerce experience. Data analysis experience. Proven ability to learn tools and processes then effectively use them to provide service. Manage multiple projects and priorities in a fast-paced, deadline-focused environment. Proven track-record of taking ownership and driving results. Strong attention to detail. Excellent problem-solving skills. Comfortable working in a diverse group and contributing to an inclusive culture. #J-18808-Ljbffr
