Sr. Enterprise Customer Success Manager
6 days ago
Dragonboat is the #1 product operating platform for product leaders and their teams to strategize, prioritize, deliver, and improve products that accelerate business results. Dragonboat is a mission-driven, venture-backed, fast-growing SaaS startup. Headquartered in the Silicon Valley, with a remote only teams in Portugal and the US, supporting a diverse global customer base that includes mid-size startups, unicorns, and Global 1000 companies. Our team shares a passion for building excellent products and delivering exceptional value to our customers. Join us in building a fantastic company together. Job Description What You'll Do Manage all post-onboarding activities for Dragonboat’s mid-market and enterprise customers through strong relationship-building, product knowledge, planning, and execution Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs Demonstrate ability to understand the customers’ needs, develop and establish new business relationships, and provide thought leadership to influence and build trust at different customer levels, including senior/executive management, Own and drive Enterprise revenue expansion by identifying product adoption and upsell opportunities throughout the customer lifecycle Conduct Executive Business Reviews (EBRs) to assess progress against goals, assess opportunities for improvement, assess the impact of Dragonboat on team productivity Devise action plans to improve retention with periodic “health checks” to optimize customers’ product usage Work closely with Product, and Customer Support on the identification and tracking of product improvement requests, troubleshooting, and bugs Become a passionate customer advocate and Dragonboat product expert to better serve our enterprise customers by adopting industry-leading Product Operating Model (POM) processes. Qualifications Who You Are Bachelor’s degree is required 6+ years of customer advocacy and engagement experience in customer success, account management, or post-sales relationship management 4+ years in a B2B SaaS environment 3+ years of experience managing customer renewals and upsells for Fortune 1000 companies Experience managing large enterprise accounts Strong communication skills and technical aptitude Familiarity with Salesforce, Zendesk, Jira, ADO, and other Software-as-a-Service Excellent organization, project management, and time management skills Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation Enjoys working closely with customers to ensure complete satisfaction A self-starter who takes the initiative to get things done Nice to haves: Knowledge of product management, project management, and workflow tools (Atlassian suite, ProductBoard, Aha) and processes (Agile, Quarterly planning, Portfolio Management) Product management, product operations, or Agile Practice Advisor experiences Business analytics, Financial analysis Additional Information We love working at Dragonboat, and we think you will too You can expect the following: Remote native - work from anywhere Base salary range: $100k-$130k depending on experience, + commission Stock options Health/dental/vision insurance Annual company trip to a destination of the team's choice 401k matching program (US) All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
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Customer Success Manager, Large
6 days ago
Santa Barbara, United States ParentSquare Full timeCustomer Success Manager Remote • Full-Time Who we are ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub,...
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Customer Success Manager, Large
1 month ago
Santa Barbara, United States ParentSquare Full timeCustomer Success Manager Remote •Full-Time Who we are ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our...
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Customer Success Manager
1 month ago
Santa Clara, California, United States Anatomage Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to provide exceptional customer service to our Anatomage end-users and promote this idea throughout the organization. The goal is to maintain an efficient and profitable customer support department, increase customer satisfaction, loyalty, and retention, and meet their expectations.Key...
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Customer Success Manager
5 days ago
Santa Clara, United States Ordr Inc. Full timeEmployer Industry: Cybersecurity Why Consider this Job Opportunity: Salary up to $150,000 Opportunity for career advancement and growth within the organization Work remotely located in the U.S.A Supportive and collaborative work environment Chance to make a significant impact on customer success and loyalty Exciting opportunity to join a startup in a...
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Sr. GTM Specialist, Edge, Enterprise
3 months ago
Santa Clara, United States Amazon Web Services, Inc. Full timeAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Edge (DDOS mitigation, WAFs, CDNs, Global Load Balancers, edge functions) background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and...
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Santa Clara, United States Intel Full timeJob Description As the Director of Product Management for Enterprise AI Systems and Solutions Framework, your mission will be to define and execute the product vision for our enterprise-grade AI framework. You'll work closely with cross-functional teams, including engineering, to create robust specifications, address user pain points, and ensure...
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Sr Information Security Engineer
4 months ago
Santa Clara, United States Palo Alto Networks Full timeOVERVIEW Come join Palo Alto Networks as part of the Security Engineering team as a Sr. Information Security Engineer specializing in Splunk management. We are seeking creative problem solvers with a passion for innovation to join our team. In this role you will be responsible for executing security related data engineering programs and managing data...
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Enterprise Operations Manager Trainee
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Santa Barbara, California, United States Enterprise Holdings Full timeOverviewWe are currently seeking a highly motivated and ambitious individual to join our Management Training program. As a Management Trainee, you will have the opportunity to learn and develop the skills necessary to excel in our business.ResponsibilitiesAs a MT, you will be responsible for:Providing exceptional customer service to our clientsDeveloping and...
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Sr. GTM Specialist, Hybrid Edge, Enterprise
3 months ago
Santa Clara, United States Amazon Web Services, Inc. Full timeAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Hybrid Edge background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization...
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Sr Product Manager
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Santa Clara, United States Telenav Full timeDo you dream of what cars of the future will look like when you combine them with connectivity, a smartphone, and cloud services? Can you imagine uniting those dreams with a company that has the skills and relationships to make that a reality? If so, Telenav wants you! At Telenav, we believe the car is at the beginning of a massive innovation wave that...
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Senior Enterprise Sales Specialist
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Santa Clara, California, United States Gigamon Full timeAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools.This helps our customers eliminate security blind spots,...
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Customer Success Engineer, NGFW
3 weeks ago
Santa Clara, United States Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Senior Manager, Software Engineering Management
4 weeks ago
Santa Clara, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Enterprise Solution Architect
3 weeks ago
Santa Clara, United States Winwire Technologies Full timeWinWire is looking for an experienced Enterprise Solution Architect (Web and Mobile Technology) with excellent technical design solutions skills in web (backend and frontend) and mobile technologies to join our team. The joining candidate will be responsible for designing and implementing IT solutions that align with WinWire’s business objectives and...
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Sr. Identity Engineer
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Santa Clara, United States Ursus Inc Full timeJOB TITLE: Sr. Identity Engineer - Microsoft LOCATION: REMOTE DURATION: 2+ months RATE RANGE: $44-$55/hr Job Description: As an Sr. Identity Engineer - Microsoft on the Identity and Access Management (IAM) Team, you'll play a pivotal role in providing support, and maintaining a stable back-office, technical infrastructure, and architectural standards for...
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Santa Clara, United States Amazon Web Services, Inc. Full timeAre you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Hybrid Edge background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization...
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Sr Product Manager Cloud SecurityIaaS PaaS
4 weeks ago
Santa Clara, United States Palo Alto Networks Full timeDescription: Palo Alto Networks is building a world-class product management organization and continues to look for top-notch product managers to expand the team. As the Product Manager, Cloud Security, at Palo Alto Networks, you will be responsible for developing and driving products that secure applications and data in public clouds such as AWS,...
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Santa Monica, United States Amazon Full timeJob ID: 2695852 | Amazon.com Services LLC The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service...
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Customer Success Manager
3 months ago
Santa Monica, United States Jupiter Power Full timeDescription This position is not remote. We are looking for local candidates who can make the drive to Santa Monica and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in...
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Customer Success Manager
6 days ago
Santa Monica, United States Jupiter Power Full timeThis position is not remote. We are looking for local candidates who can make the drive to Santa Monica and want to work at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a client-facing...