Customer Success Specialist
4 months ago
Who We're Looking For: We are looking to add a hardworking Customer Support Specialist (CSS) with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level 2 Technical Support team. The ideal candidate for this position is a self-starter with a consistent work ethic, especially when nobody is watching. The ideal candidate also demonstrates strong interpersonal skills, patience and optimism, good technical skills/instincts, and the ability to learn our tech/product relatively independently and quickly. What is Kixie? Kixie is a venture-backed start-up in Santa Monica funded by a top LA Venture Capital Firm (Mucker Capital). Kixie is a cloud-based phone and texting solution that helps sales teams connect with their leads and support teams stay on top of their customers. We integrate richly and easily with any CRM and leverage key moments of the customer journey to prompt sales reps to take action right away - and at exactly the right time. We boast the finest team of customer success reps in the SaaS industry and make our home in sunny Santa Monica near the beach. The Basics: This position is in-office, not remote. We're looking for hardworking local candidates who can make the drive to Santa Monica and want to be working at a buzzing, lively office every day. The Customer Support Specialist role is a great opportunity to gain experience and grow professionally at a healthy, lively tech startup and hone valuable CS skills that will serve you well in your future. At least 1 year of past experience in a client-facing role is preferred, but not necessary. Responsibilities: Communicate, assist and problem-solve with a wide variety of customers via phone, Zoom, tickets, and chats. Work with the appropriate internal teams (e.g., engineering, product management, customer success) to solve problems and manage them through to resolution. Work cross-functionally within the company to communicate with all stakeholders in customers' success. Help curate our support center and chat logic. Create and maintain relationships with customers to better understand and achieve their needs. Assist Customer Success Managers in achieving their goals of minimizing churn and increasing expansion. Qualifications: You are ridiculously patient. You are great at dealing with people and are comfortable via phone, Zoom, tickets, and chats. You love solving new problems. You’re familiar with CRM tools like Pipedrive, Salesforce, and Hubspot, or you’re a quick study who is eager to develop fluency with tools like these. You love learning new things and hate being bored at work. You’re data-driven. You work with customers and create delightful interactions at all stages of the customer life-cycle. Software and technology come naturally to you, and you're great at researching and solving problems you haven't come across before. Ideally but not necessarily - you are a graduate of a 4-year university. Benefits: Salary range: 47k base - 62k OTE per year. Health, Dental, and Vision benefits. 401K. Unlimited PTO after 90 days. Legit Coffee (Nespresso). Fun, hardworking atmosphere. Learn everything there is to know about tech startups and develop CS skills. Office blocks away from Santa Monica Beach. Reserved Parking Garage. #J-18808-Ljbffr
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Customer Success Specialist
4 weeks ago
Santa Monica, United States Kixie Full timeAt Kixie, we're revolutionizing how sales teams connect with their customers through cutting-edge voice and SMS technology. By integrating seamlessly with leading CRMs, we empower sales and support teams to work smarter, communicate better, and achieve more - all in less time. Behind our cutting-edge product are the individuals who drive it forward....
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Customer Success Specialist
2 months ago
Santa Monica, United States Kixie Full timeWho We're Looking For: We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level...
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Customer Success Manager
2 weeks ago
Santa Monica, United States ReCharge Payments Full timeOverview Recharge is looking for an experienced Customer Success Manager to support our merchants with consultative guidance, product expertise, and growth recommendations. The Customer Success Manager is critical to the success of our business and by working with a portfolio of merchants, you will make an immediate impact by building long term relationships...
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Customer Success Manager
6 days ago
Santa Monica, United States Kixie Full timeAt Kixie, we're revolutionizing how sales teams connect with their customers through cutting-edge voice and SMS technology. By integrating seamlessly with leading CRMs, we empower sales and support teams to work smarter, communicate better, and achieve more - all in less time. Behind our cutting-edge product are the individuals who drive it forward....
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Customer Success Manager
1 month ago
Santa Monica, United States Kixie Full timeThis position is not remote. We are looking for local candidates who can make the drive to Santa Monica and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a...
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Customer Success Specialist
6 days ago
Rancho Santa Margarita, California, United States Toolbx US Inc. Full timeJob Title: Customer Success SpecialistAbout the Role:We are looking for a highly skilled Customer Success Specialist to join our team at Toolbx US Inc. as an Account Manager.Job Description:Develop and execute strategies to improve user adoption, retention, and revenue growth.Collaborate with cross-functional teams to build strong relationships with dealers...
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Senior Customer Success Manager Position
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Santa Monica, California, United States Amazon Full timeAt Amazon, we are seeking a Senior Customer Success Manager to join our team. This is a critical role that will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.The ideal candidate will have 3+ years of professional experience in client or vendor-facing roles with a focus on...
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Customer Experience Specialist
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Santa Monica, California, United States Crate&Barrel Full timeCrate and Barrel's Hudson Grace is seeking Customer Experience Specialists who can bring our brand to life through exceptional service and product expertise. As a Sales Associate, you will be responsible for maximizing company sales growth and profitability while delivering an engaging experience to every customer.We offer a competitive salary, ranging from...
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Client Success Manager
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Santa Monica, California, United States Ylopo Full timeJob SummaryWe are seeking an experienced Digital Marketing Specialist to join our marketing team as a Client Success Manager.In this role, you will be responsible for managing client relationships and ensuring their success with our services.The ideal candidate will have 3+ years of experience in social media marketing and excellent communication skills.
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Customer Success Lead Role at Amazon
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Santa Monica, California, United States Amazon Full timeAre you a results-driven professional looking for a challenging opportunity? Do you have experience in account management, sales, marketing, buying, customer service, or consulting?We are seeking a Senior Customer Success Manager to join our team at Amazon. As a key member of our Vendor Services Team, you will work with top vendor partners to drive growth...
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Customer Support Specialist
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Santa Monica, California, United States CSMC Santa Monica Full timeJob Title: Customer Support SpecialistLocation: CSMC Santa MonicaJob Type: Full-timeJob SummaryWe are seeking a highly skilled and motivated Patient Service Representative to join our team at CSMC Santa Monica. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and their...
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Customer Experience Specialist
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Santa Monica, California, United States Sand & Sea Full timeJob OverviewWe are seeking a Customer Experience Specialist to join our team at Sand & Sea! As a Customer Experience Specialist, you will be responsible for creating a positive and memorable experience for our guests, ensuring their visit with us is nothing short of outstanding.This is an exciting opportunity to work in a fast-paced environment where you...
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Dealer Success and Growth Professional
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Santa Monica, California, United States Edmunds Full timeAbout the RoleWe're seeking an experienced professional to join our team as a Dealer Success Specialist. In this critical role, you will serve as a primary point of contact for our dealer partners, providing guidance, support, and training to help them succeed on our platform.You will be responsible for analyzing dealership performance data, identifying...
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Santa Monica, United States Benefitfocus Full timeThe Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly...
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Santa Monica, United States Amazon Full timeJob ID: 2695852 | Amazon.com Services LLC The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service...
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Santa Monica, California, United States Amazon Full timeJob SummaryWe are seeking a Senior Customer Success Manager to join our team at Amazon. As a key member of our vendor management group, you will be responsible for driving business growth and customer satisfaction through strategic planning, data analysis, and relationship building.About the Role:Act as primary point of contact for vendor issues, questions,...
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Customer Experience Specialist
5 days ago
Santa Monica, California, United States Bridgestone Americas Full timeBridgestone Americas is seeking a highly motivated Customer Experience Specialist to join our team! In this role, you'll be responsible for delivering exceptional customer experiences, promoting products and services, and contributing to business growth.Our company operates over 2,200 stores across North America, employing more than 22,000 teammates who are...
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Santa Monica, United States Benefitfocus Full timeJob Title: Senior Customer Success Manager Location: Seattle, WA; Santa Monica, CA; Arlington, VA Minimum Qualifications: 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills Bachelor's Degree 5+ years of experience in account management, sales, marketing, buying, customer...
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Client Success Specialist
7 days ago
Santa Clara, California, United States Pakio, Inc Full timeAbout Pakio, IncPakio, Inc is a leading company that values outstanding customer experiences. We are seeking a skilled Client Success Specialist to join our team and help us achieve our mission.The ideal candidate will have 2+ years of experience in customer service and possess excellent communication skills. A strong work ethic, creativity, and ability to...
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Customer Experience Specialist
6 days ago
Santa Monica, California, United States Sherwin-Williams Full timeAbout the JobAs a Retail Store Associate at Sherwin-Williams, you'll play a critical role in delivering exceptional customer experiences and contributing to the success of our retail stores.Key ResponsibilitiesProvide timely and effective support to customersProcess sales transactions accurately and efficientlyMaintain a clean and organized store...