Customer Success Specialist

2 months ago

Santa Monica, United States Kixie Web, inc. Full time

Who We're Looking For: We are looking to add a hardworking Customer Support Specialist (CSS) with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level 2 Technical Support team. The ideal candidate for this position is a self-starter with a consistent work ethic, especially when nobody is watching. The ideal candidate also demonstrates strong interpersonal skills, patience and optimism, good technical skills/instincts, and the ability to learn our tech/product relatively independently and quickly. What is Kixie? Kixie is a venture-backed start-up in Santa Monica funded by a top LA Venture Capital Firm (Mucker Capital). Kixie is a cloud-based phone and texting solution that helps sales teams connect with their leads and support teams stay on top of their customers. We integrate richly and easily with any CRM and leverage key moments of the customer journey to prompt sales reps to take action right away - and at exactly the right time. We boast the finest team of customer success reps in the SaaS industry and make our home in sunny Santa Monica near the beach. The Basics: This position is in-office, not remote. We're looking for hardworking local candidates who can make the drive to Santa Monica and want to be working at a buzzing, lively office every day. The Customer Support Specialist role is a great opportunity to gain experience and grow professionally at a healthy, lively tech startup and hone valuable CS skills that will serve you well in your future. At least 1 year of past experience in a client-facing role is preferred, but not necessary. Responsibilities: Communicate, assist and problem-solve with a wide variety of customers via phone, Zoom, tickets, and chats. Work with the appropriate internal teams (e.g., engineering, product management, customer success) to solve problems and manage them through to resolution. Work cross-functionally within the company to communicate with all stakeholders in customers' success. Help curate our support center and chat logic. Create and maintain relationships with customers to better understand and achieve their needs. Assist Customer Success Managers in achieving their goals of minimizing churn and increasing expansion. Qualifications: You are ridiculously patient. You are great at dealing with people and are comfortable via phone, Zoom, tickets, and chats. You love solving new problems. You’re familiar with CRM tools like Pipedrive, Salesforce, and Hubspot, or you’re a quick study who is eager to develop fluency with tools like these. You love learning new things and hate being bored at work. You’re data-driven. You work with customers and create delightful interactions at all stages of the customer life-cycle. Software and technology come naturally to you, and you're great at researching and solving problems you haven't come across before. Ideally but not necessarily - you are a graduate of a 4-year university. Benefits: Salary range: 47k base - 62k OTE per year. Health, Dental, and Vision benefits. 401K. Unlimited PTO after 90 days. Legit Coffee (Nespresso). Fun, hardworking atmosphere. Learn everything there is to know about tech startups and develop CS skills. Office blocks away from Santa Monica Beach. Reserved Parking Garage. #J-18808-Ljbffr

  • Customer Success Specialist

    4 months ago

    Santa Monica, United States Kixie Full time

    Who We're Looking For: We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level...

  • Customer Success Specialist

    4 weeks ago

    Santa Ana, California, United States Aluminum Precision Full time

    Job Title: Customer Success SpecialistAluminum Precision Products (APP) is a leading manufacturer of aluminum forgings, seeking a skilled Customer Success Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and driving...

  • Customer Success Specialist

    3 weeks ago

    Santa Ana, United States DrBalcony Full time

    Job Description: DrBalcony, an innovative and fast-growing civil engineering start-up, is looking for a proactive and enthusiastic Customer Success Specialist to ensure that our clients receive outstanding service and support throughout their engagement with us. The Customer Success Specialist will serve as the primary point of contact for clients, helping...

  • Customer Success Manager

    3 months ago

    Santa Monica, United States Jupiter Power Full time

    Description This position is not remote. We are looking for local candidates who can make the drive to Santa Monica and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in...

  • Customer Success Specialist

    1 week ago

    Santa Ana, California, United States DrBalcony Full time

    Job DescriptionDrBalcony, a pioneering civil engineering start-up, is seeking a skilled Customer Success Specialist to deliver exceptional service and support to our clients. This role is crucial for fostering long-term relationships, ensuring customer satisfaction, and driving retention.The ideal candidate will work closely with the engineering, sales, and...

  • Customer Success Specialist II

    4 weeks ago

    Santa Ana, United States Aluminum Precision Full time

    3333 W Warner Ave, Santa Ana, CA 92704, USA Req #10714 Aluminum Precision Products (APP) is an international leader in manufacturing aluminum forgings. We offer you the opportunity to be a part of a globally recognized organization that enjoys an unparalleled reputation for quality. Here you’ll be challenged on a daily basis, tasked with solving problems,...

  • Customer Success Manager IV

    1 week ago

    Santa Monica, California, United States BCforward Full time

    Job Title: Customer Success Manager IVJob Summary: BCforward is seeking a highly skilled Customer Success Manager IV to support the success of developers in the ecosystem. The ideal candidate will have experience in program management, customer service, and compliance.Key Responsibilities:Coordinate and execute programs aimed at providing support to...

  • Customer Success Manager

    3 weeks ago

    Santa Monica, California, United States Amazon Full time

    Job DescriptionThis role offers a unique opportunity to drive business growth and customer satisfaction as a Customer Success Manager at Amazon. As a key member of our team, you will work closely with top vendor partners to develop and implement strategic plans that drive revenue growth and improve customer experience.Key ResponsibilitiesAct as the primary...

  • Customer Success Professional

    2 weeks ago

    Santa Ana, California, United States DrBalcony Full time

    Job Title: Customer Success SpecialistAt DrBalcony, we're seeking a skilled Customer Success Specialist to join our team. As the primary point of contact for clients, you'll ensure their satisfaction and success throughout their journey with us.Key Responsibilities: Act as the primary point of contact for clients, ensuring their satisfaction and success...

  • Customer Success Manager IV

    3 weeks ago

    Santa Monica, California, United States BCforward Full time

    Job Title: Customer Success Manager IVBCforward is seeking a highly skilled Customer Success Manager IV to join our team. As a key member of our organization, you will be responsible for coordinating and executing programs aimed at providing support to developers on the Client Horizon platform.Key Responsibilities:Coordinate and execute programs to support...

  • Customer Support Specialist

    2 weeks ago

    Santa Monica, California, United States Kixie Full time

    Job Summary:We are seeking a highly skilled and patient Customer Support Specialist to join our team at Kixie. As a key member of our support team, you will be responsible for providing exceptional customer service via phone, Zoom, tickets, and chats. Your primary goal will be to resolve customer issues efficiently and effectively, while also building strong...

  • Customer Success Manager IV

    1 month ago

    Santa Monica, United States BCforward Full time

    Customer Success Manager IV BCforward is currently seeking a highly Customer Success Manager IV for a Remote opportunity!Position Title: Customer Success Manager IV Location: Santa Monica, California (Remote)Anticipated Start Date: 10/8/2024 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a...

  • Customer Success Manager IV

    3 weeks ago

    Santa Monica, California, United States BCforward Full time

    Job Title: Customer Success Manager IVBCforward is seeking a highly skilled Customer Success Manager IV to join our team. As a key member of our organization, you will be responsible for coordinating and executing programs aimed at providing support to developers on the Client Horizon platform.Key Responsibilities:Coordinate and execute programs to support...

  • Senior Worldwide Customer Success Specialist

    4 weeks ago

    Santa Clara, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Worldwide Customer Success Specialist to join our team at Amazon. As a key member of our Customer Experience specialist team, you will play a critical role in helping customers learn about and adopt Amazon Connect, our fast-growing AWS service and leader in the Contact Center as a Service...

  • Customer Success Advocate

    3 weeks ago

    Santa Ana, California, United States DrBalcony Full time

    Job Title: Customer Success SpecialistDrBalcony, a pioneering civil engineering start-up, is seeking a highly skilled Customer Success Specialist to deliver exceptional service and support to our clients. As the primary point of contact, you will be responsible for ensuring client satisfaction and success throughout their engagement with us.Key...

  • Senior Customer Success Manager

    2 weeks ago

    Santa Monica, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Amazon Vendor Services. As a key member of our team, you will be responsible for driving growth and success for our top vendor partners.Key Responsibilities:Act as the primary point of contact for vendor issues, questions, and concernsIdentify and execute...

  • Customer Success Manager, Home

    1 week ago

    Santa Monica, California, United States Amazon Full time

    Job Description:This role can be based in one of our approved office locations in Santa Monica, CA.Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses?As a Customer Success Manager with Amazon Vendor Services, you will work with Amazon's top vendor partners, influencing processes and plans...

  • Customer Success Specialist

    1 month ago

    Santa Clara, California, United States Apex Systems Full time

    Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at Apex Systems. As a key member of our team, you will play a critical role in driving customer success and reducing support cases through proactive engagement and education.Key Responsibilities:Manage a specific set of customers using assigned PAN-OS...

  • Customer Success Specialist

    1 month ago

    Santa Clara, California, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Customer Success EngineerWe are seeking a highly skilled Customer Success Engineer to join our team at netPolarity, Inc. (Saicon Consultants, Inc.).Key Responsibilities:Customer Segmentation: Manage a specific set of customers using assigned PANOS versions, focusing on high case volume accounts.Digital Campaign Execution: Collaborate with the Technical...

  • Customer Success Specialist

    1 month ago

    Santa Clara, California, United States Apex Systems Full time

    Customer Success EngineerWe are seeking a highly motivated and skilled Customer Success Engineer to join our team at Apex Systems. As a key member of our team, you will play a critical role in driving upgrades to stable PANOS versions and developing educational resources to address common issues.Key Responsibilities:Customer Segmentation: Manage a specific...