Customer Success Manager, Large
6 days ago
Customer Success Manager Remote • Full-Time Who we are ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 18 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility. We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey. Who We’re Looking for We are currently seeking a customer-centric, energetic and detailed oriented Customer Success Manager to join our team. In this role, you’ll work with our Large/Enterprise clients and be responsible for cultivating and maintaining strong relationships with your customers that ensures high levels of satisfaction, usage, and recognition of ROI. You’ll work on maintaining strong retention and renewal rates as well as looking for growth opportunities for each customer. As a CSM, you’ll work closely with our customers alongside Sales, Customer Support, Product Management and Finance teams to ensure our customer lifecycle is a seamless and delightful one. Most importantly, you share in our passion for improving the lives of students through communication. This role will include: Proactively own and manage the success of a portfolio of enterprise-level customer accounts Develop ongoing success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio Support customer’s launch through data integration and system configuration in partnership with implementation team Identify opportunities to drive customer value through successful product adoption, best practice sharing and regular demonstration of ROI Being an expert on the product and consistently generating excitement for enhancements while keeping the customer informed of updates; facilitate demos, additional training and rollout support as needed Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience Our ideal candidate will have the following: 2+ years of relevant Customer Success Manager or Account Manager, with specific focus on Large or Enterprise accounts within a SaaS or software company environment 2+ years of K12 EdTech experience working with large district implementations Experience with school communication tools, integration tools and/or SIS a plus Excellent communication skill and attention to detail Project management and ability to prioritize tasks in a fast moving dynamic environment The perks of working for us are great You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide Employer-paid health insurance (including dependent coverage) Employer-match 401K retirement savings program starting from day 1 of employment Stock options Health + wellness reimbursements Generous PTO (120 hours in your first year, then milestone increases every year) 15 paid holidays, including your birthday and time off between Christmas and New Year As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This role will have a salary between $65,000 and $85,000, DOE. #J-18808-Ljbffr
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Manager, Customer Success SMB
1 month ago
Santa Barbara, United States ParentSquare Full timeManager, Customer Success SMB Remote •Full-Time Who We Are ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and...
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Customer Success Manager IV
1 month ago
Santa Monica, California, United States BCforward Full timeJob Title: Customer Success Manager IVJob Summary: BCforward is seeking a highly skilled Customer Success Manager IV to support the success of developers in the ecosystem. The ideal candidate will have experience in program management, customer service, and compliance.Key Responsibilities:Coordinate and execute programs aimed at providing support to...
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Customer Success Manager
1 month ago
Santa Clara, California, United States Anatomage Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to provide exceptional customer service to our Anatomage end-users and promote this idea throughout the organization. The goal is to maintain an efficient and profitable customer support department, increase customer satisfaction, loyalty, and retention, and meet their expectations.Key...
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Customer Success Manager
5 days ago
Santa Clara, United States Ordr Inc. Full timeEmployer Industry: Cybersecurity Why Consider this Job Opportunity: Salary up to $150,000 Opportunity for career advancement and growth within the organization Work remotely located in the U.S.A Supportive and collaborative work environment Chance to make a significant impact on customer success and loyalty Exciting opportunity to join a startup in a...
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Customer Success Manager
3 months ago
Santa Monica, United States Jupiter Power Full timeDescription This position is not remote. We are looking for local candidates who can make the drive to Santa Monica and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in...
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Customer Success Manager
6 days ago
Santa Monica, United States Jupiter Power Full timeThis position is not remote. We are looking for local candidates who can make the drive to Santa Monica and want to work at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a client-facing...
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Customer Success Manager
6 days ago
Santa Monica, United States Kixie Full timeThis position is not remote. We are looking for local candidates who can make the drive to Santa Monica and want to be working at a buzzing, lively office every day. This is a great opportunity to work at a healthy, growing tech startup and hone valuable CS skills that will serve you well in your future. At least 1-2 years of past experience in a...
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Sr. Enterprise Customer Success Manager
6 days ago
Santa Clara, United States dragonboat Inc. Full timeDragonboat is the #1 product operating platform for product leaders and their teams to strategize, prioritize, deliver, and improve products that accelerate business results. Dragonboat is a mission-driven, venture-backed, fast-growing SaaS startup. Headquartered in the Silicon Valley, with a remote only teams in Portugal and the US, supporting a diverse...
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Customer Success Manager IV
2 months ago
Santa Monica, United States BCforward Full timeCustomer Success Manager IV BCforward is currently seeking a highly Customer Success Manager IV for a Remote opportunity!Position Title: Customer Success Manager IV Location: Santa Monica, California (Remote)Anticipated Start Date: 10/8/2024 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a...
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Customer Success Manager, Home
2 hours ago
Santa Monica, United States Amazon.com Inc Full timeMinimum Qualifications: Bachelor's Degree 3+ years of professional work experience Experience with Microsoft Excel Data analysis experience including manipulating large datasets from complex systems and interpreting results Experience developing and implementing strategies Experience influencing stakeholders Strong written and verbal communication...
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Senior Customer Success Manager, Home
6 days ago
Santa Monica, United States Amazon Full timeSenior Customer Success Manager, Home & Lifestyle Job ID: 2786910 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA or Santa Monica, CA dependent on business need. Do you enjoy having ownership to create daily and long-term strategic impact on...
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Sr. Enterprise Customer Success Manager
4 months ago
Santa Clara, United States dragonboat Inc. Full timeCompany Description About Us Dragonboat is the #1 product operating platform for product leaders and their teams to strategize, prioritize, deliver, and improve products that accelerate business results. Dragonboat is a mission-driven, venture-backed, fast-growing SaaS startup. Headquartered in the Silicon Valley, with a remote only teams in Portugal and the...
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Senior Customer Success Manager, Home
5 days ago
Santa Monica, United States Amazon.com Inc Full time3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills. Experience analyzing data and best practices to assess performance drivers. Bachelor's Degree. Data analysis experience including manipulating large datasets from complex systems and interpreting results. Experience...
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Customer Success Specialist
2 months ago
Santa Ana, United States DrBalcony Full timeJob Description: DrBalcony, an innovative and fast-growing civil engineering start-up, is looking for a proactive and enthusiastic Customer Success Specialist to ensure that our clients receive outstanding service and support throughout their engagement with us. The Customer Success Specialist will serve as the primary point of contact for clients, helping...
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Customer Success Specialist
3 months ago
Santa Monica, United States Kixie Web, inc. Full timeWho We're Looking For: We are looking to add a hardworking Customer Support Specialist (CSS) with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more...
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Customer Success Specialist
4 months ago
Santa Monica, United States Kixie Full timeWho We're Looking For: We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level...
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Customer Success Specialist
2 weeks ago
Santa Monica, United States Kixie Full timeWho We're Looking For: We are looking to add a hardworking CSS with a consistently positive attitude to our support team, who can be relied upon to handle Level 1 customer support for our customers. Our support team primarily lives out of Intercom and Zendesk, where we solve Level 1 chats and tickets and promptly escalate more complex inquiries to our Level...
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Santa Monica, United States Amazon Full timeJob ID: 2695852 | Amazon.com Services LLC The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service...
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Santa Monica, United States Amazon.com Inc Full timeThe Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Manager, Vendor, Continuous Improvement, Customer Experience, Senior, Relationship, Business Services
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Customer Success Engineer, NGFW
3 weeks ago
Santa Clara, United States Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
