Front Desk Receptionist

2 months ago

Durham, United States Fortrea Full time

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Fortrea is seeking an energetic and friendly receptionist with experience providing administrative support and customer service to visitors and internal staff. This individual will provide excellent customer service by assisting visitors, answering phone lines, and helping with questions and issues as they arise. As the first point of contact for those entering our building and as a representative for Fortrea, we will expect this individual to exemplify our values and what we are about as a company.

Summary of Responsibilities:

  • Ensure that all calls are answered following the Company guidelines, whilst providing a professional and courteous telephone service and ensuring that all calls are dealt with speedily and efficiently.
  • Provide a professional courteous reception service to all visitors.
  • Use of the computerized security access system to update and monitor security access cards.
  • Ensure that on arrival all clients and visitors are logged in and issued with visitor passes where necessary. Ensure the host is informed that the visitor has arrived. On departure ensure the visitors are logged out and that all passes are returned to reception.
  • Ensure entrance to building and office areas are always monitored and free of clutter during normal business hours.
  • Routinely inspect all front entrance doors to ensure proper and secure operation of doors and card access system. Report any issues to Office & Facilities Services Coordinator and the Site Leader.
  • Book taxis or shuttle services for clients and visitors where appropriate.
  • Receive packages and mail. Sort and distribute to individuals onsite or forward to appropriate recipients.
  • Scan and email mail; such as AP invoices, legal correspondence and other priority mail as needed.
  • Prepare postage and send mail and packages as required.
  • Forward incoming Faxes.
  • Maintain list of recipients email addresses, physical address and fax numbers for package, fax and digital mail deliveries.
  • Process all outgoing mail and packages for pick up daily.
  • All other duties as needed or assigned.
Experience (Minimum Required):
  • 2 -3 years related experience.
  • Knowledge of computer programs - MS Word & Excel


This is an onsite position located at our Durham, NC location and hours are Monday-Friday, 8am-5pm EST.

Application deadline: September 30, 2024

Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit www.fortrea.com.

Fortrea is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

For more information about how we collect and store your personal data, please see our Privacy Statement.

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