Coordinator Customer Care

2 months ago

Fort Drum, United States LC Industries Full time

** Coordinator Customer Care**

**Job Category****:** Retail **Requisition Number****:** COORD003408 Showing 1 location **Job Details**

**Description**

***LC Industries Job Description***

***Customer Care Coordinator BSC***

**I. JOB DESCRIPTION**

Department: Base Supply Stores

Location: Various

Reports to: Manager and/or Assistant Manager

**II. STATEMENT OF PURPOSE**

To provide assistance in all customer related matters.

**III. RESPONSIBILITY FOR WORK OF OTHERS**

Backup and assist Customer Service Representatives.

**IV. BUSINESS COMMUNICATION**

Customer recognition and interface.

**V. SUPERVISION REQUIRED**

Daily

- **EDUCATION REQUIRED**

High school graduate with one year relevant work experience.

* **TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED**

Basic retail knowledge. Accuracy with computerized checkout systems.

**VIII. EXPERIENCE REQUIRED**

Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management.

**IX. TRAVEL REQUIRED**

None

- **SPECIFIC DUTIES AND RESPONSIBILITIES**

* Responsible for all customer related matters.

* Maintain a positive and friendly demeanor when assisting customers.

* Able to navigate Axapta to create and release sales orders.

* Communicate with customers and vendors throughout the entire sales order process via phone or email.

* Knowledge to quote on contracts and follow up on quotes.

* Call customers for additional information as needed.

* Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time.

* Coordinate pick up/delivery of orders.

* Maintain a list of all customers to include email and phone numbers. Use this list to obtain more of their business.

* Assist customer service representatives at the checkout counters as needed to reduce customer wait times.

* Register and track customer complaints with expeditious follow up and resolution.

* Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet. Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status.

* Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment.

* Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site.

* Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores.

* Ensure that all daily price changes are published and displayed as instructed.

* Be instrumental in utilizing current marketing tools to seek additional sales.

* Merchandizing and replenishing shelves as necessary.

* Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses.

* Other duties as assigned.

- **PHYSICAL DEMANDS**

While performing the duties of this job, the employee is in a moderate office environment. The employee is regularly required to sit; stand; walk and use hands. Employee must be able to lift up to 50 lbs.

**XII. WORK ENVIRONMENT**

The noise level in the work environment is usually moderate.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Coordinator

    6 days ago

    Fort Drum, United States LC Industries Full time

    Customer Care CoordinatorJob Category: Retail Requisition Number: COORD003408Job OverviewPosition SummaryThe Customer Care Coordinator is responsible for managing all aspects of customer interactions, ensuring satisfaction and effective communication throughout the process.I. POSITION DETAILSDepartment: Base Supply StoresReports to: Manager and/or Assistant...

  • Customer Care Specialist

    6 days ago

    Fort Drum, United States LC Industries Full time

    Customer Care CoordinatorJob Category: Retail Requisition Number: COORD003408Job OverviewCompany: LC IndustriesI. POSITION SUMMARYDepartment: Base Supply StoresLocation: VariousReports to: Manager and/or Assistant ManagerII. OBJECTIVEThe primary goal is to assist in all matters related to customer service.III. SUPERVISORY RESPONSIBILITIESProvide backup and...

  • Customer Success Manager- SMB

    1 month ago

    Fort Washington, United States Customer Labs Full time

    Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and...

  • IT Specialist

    3 days ago

    Fort Drum, United States U.S. Army Cyber Command Full time

    Serve as a principal point of contact for resolving customer questions or problems concerning Information Technology (IT) automation systems, software and/or hardware problems, password security violations, and telecommunication troubles and Service Now Cases, Incidents, and Tasks. ...

  • Customer Care Coordinator

    21 hours ago

    Fort Moore, United States LC Industries Full time

    Position Overview:As a Customer Care Coordinator, you will play a vital role in ensuring customer satisfaction and supporting our customer service team. Your primary responsibilities will include assisting with all customer inquiries and maintaining a friendly and professional demeanor at all times.Key Responsibilities:1. Provide comprehensive support in...

  • Customer Care Coordinator

    6 days ago

    Fort Worth, Texas, United States CornerStone Staffing Full time

    Company Overview: CornerStone Staffing is seeking a dedicated Customer Support Coordinator to enhance our service delivery to clients and providers. Position Details: Location: Remote work opportunity (Candidates must reside in the DFW area) Compensation: $18.50 per hour Work Schedule: Part-time hours available on Friday and Saturday from 12 AM to 10:30 AM...

  • Customer Care Coordinator

    6 days ago

    Fort Stewart, Georgia, United States LC Industries Full time

    Customer Care CoordinatorJob Category: Retail Requisition Number: COORD003398Job OverviewI. POSITION SUMMARYDepartment: Base Supply StoresLocation: VariousReports to: Manager and/or Assistant ManagerII. OBJECTIVEThe primary goal is to assist in all matters related to customer service.III. SUPERVISORY RESPONSIBILITIESSupport and assist Customer Service...

  • Customer Care Coordinator

    6 days ago

    Fort Worth, Texas, United States CornerStone Staffing Full time

    Company Overview: CornerStone Staffing is collaborating with a dynamic organization seeking a dedicated Customer Support Coordinator to provide exceptional service to clients and healthcare providers.Position Details:Location: Remote work opportunity available for candidates residing in the DFW area.Compensation: $18.50 per hour.Work Schedule: Flexible...

  • Customer Care Coordinator

    6 days ago

    Fort Worth, Texas, United States CornerStone Staffing Full time

    Company Overview: CornerStone Staffing is seeking a dedicated Customer Support Coordinator to enhance our service delivery to clients and healthcare providers. Work Environment: This position is fully remote, with candidates required to reside in the DFW area. Compensation: The hourly wage for this role is $18.50. Work Schedule: The role offers part-time...

  • MDS Coordinator

    2 days ago

    Fort Drum, United States Carthage Center Full time

    Carthage Center is hiring a MDS Coordinator in Carthage, NY. Excellent Compensation and Benefits Packages provided! DUTIES:Completing accurate assessments, MDS & care plans as assignedInitiating care plans and supporting activities as assignedCreating and distributing monthly care plan calendars in a timely fashionMaintaining & updating all care plans and...

  • Care Coordinator

    1 week ago

    Fort Smith, United States Pro Care Innovations Full time $16 - $17

    Job DescriptionJob DescriptionPro Care Innovations is looking for a Medical Assistant to join our team. The Medical Assistant will provide at least 20 minutes of care coordination for Medicare patients each month. The key tasks within your job will include telephone interactions with patients, documentation of patient interactions, care plan development,...

  • Coordinator, Customer Care

    3 months ago

    Fort Liberty, United States LC Industries Full time

    ** Coordinator, Customer Care** **Job Category****:** Retail **Requisition Number****:** COORD003398 Showing 1 location **Job Details** **Description** **I. JOB DESCRIPTION** Department: Base Supply Stores Location: Various Reports to: Manager and/or Assistant Manager **II. STATEMENT OF PURPOSE** To provide assistance in all customer related matters. **III....

  • Customer Care Coordinator

    1 day ago

    Fort Myers, Florida, United States Johnson Controls Full time

    Company OverviewJohnson Controls is a global leader in building technologies and solutions, committed to delivering innovative products and services that enhance the efficiency and sustainability of our clients' operations.Role OverviewAs a full-time Customer Service Associate within our Administrative Support Department, you will play a vital role in...

  • Floating Assistant Director of Nursing

    2 months ago

    Fort Drum, United States Centers Health Care Full time

    Floating Assistant Director of Nursing (ADON) Centers Health Care is seeking a Floating ADON to join our corporate clinical team that will be available to rotate throughout various facilities in Upstate New York. Extensive Traveling is Required Premium compensation offered Excellent growth and corporate opportunity DUTIES: Assist the DNS with...

  • Floating Assistant Director of Nursing

    3 months ago

    Fort Drum, United States Centers Health Care Full time

    Floating Assistant Director of Nursing (ADON) Centers Health Care  is seeking a Floating ADON to join our corporate clinical team that will be available to rotate throughout various facilities in Upstate New York. Extensive Traveling is Required Premium compensation offered!! Excellent growth and corporate opportunity!! DUTIES: Assist the...

  • Aged Care Customer Service Officer

    1 month ago

    Fort Washington, United States Aged Care Resumes Full time

    Full Time Aged Care Customer Service Officer Across Australia, Just Better Care provides in-home aged care and disability support services, supporting people to live independently. We are currently looking for an Aged Care Customer Service Officer to join our Gold Coast team at our Varsity Lakes office. You will play an integral role in ensuring...

  • Care Coordination Specialist

    6 days ago

    Fort Collins, Colorado, United States Aspens at Fort Collins Memory Care Full time

    Job OverviewAspens at Fort Collins Memory Care is a proud member of the Discovery Senior Living family, dedicated to managing senior living communities that focus on care and lifestyle. Our organization values its employees, known as "Culture Keepers," and strives to foster a positive work environment that acknowledges their essential role in delivering...

  • Customer Care Coordinator

    6 days ago

    Fort Atkinson, Wisconsin, United States MRA Recruiting Services Full time

    Job Title: Customer Support Assistant Company: MRA Recruiting Services Position Overview: As a Customer Support Assistant, you will play a vital role in enhancing customer satisfaction and fostering positive relationships. Your primary responsibilities will include addressing inquiries, resolving issues, and providing information to our valued clients. Key...

  • Senior Care Coordinator

    6 days ago

    Fort Collins, Colorado, United States Home Instead Senior Care Full time

    Home Instead Senior Care is seeking a dedicated and results-oriented professional to join our team in our commitment to improve the quality of life for elderly individuals and their families. This Senior Care Coordinator position is responsible for nurturing, managing, and enhancing our client relationships across the Northern Colorado region.Key...

  • Customer Logistics Coordinator

    6 days ago

    Fort Worth, United States Elwood Staffing Full time

    Now hiring for a Logistics Coordinator in the Fort Worth 76177 area. Company Profile. Work for a 3 PL provider. What's in it for you? Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savin Logistics Coordinator, Logistics, Coordinator, Customer, Transportation, Staffing