ASG VP Customer Success

1 month ago

Walnut Creek, United States ASG Full time
Overview

To date, ASG has acquired more than 50 B2B vertical SaaS companies across a wide range of industries. We aspire to 3x revenue within the first 3-years of acquiring a company. To accomplish this outcome, our operating companies (OpCos) must run best-in-class onboarding, renewal and expansion motions while ensuring high levels of customer satisfaction. The Vice President of Customer Success partners directly with ASG OpCos to achieve revenue growth through effective CX/CS management.

About ASG

ASG is an unconventional group of market-leading SaaS software companies, serving industries ranging from behavioral health to transportation to childcare. ASG believes deeply in the power of people and data to grow great organizations, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth. We are backed by Alpine Investors and operated by world-class PeopleFirst™ leaders. Founders of leading SaaS companies continue to trust ASG to grow their businesses and build even stronger legacies for the future. To learn more, visit www.alpinesg.com.

We hire and unleash a diverse array of leaders across ASG whose will to win - and ability to do so with love - is the true magic behind our success.

This is where you come in.

The Vice President of Customer Success will play a critical role in partnering with ASG OpCos to drive revenue growth through onboarding, adoption, and expansion initiatives.

As part of the ASG HoldCo team, you will work on the Growth team and report to the Head of Growth. In this role, you will:
  • Run a repeatable process for engaging OpCo's, typically in 60-90 day projects.
  • Maintain a clear catalog of defined services you can deliver with expected outcomes.
  • For each engagement, move quickly through an assessment, focusing on the highest area of opportunity.
  • Do the work required to win working closely with operators. Roll up your sleeves.
  • Monitor KPIs and hand-off to skilled operator to ensure there's no backsliding.
In this role, you will rely on your hands-on operating experience but use a consultative approach. You will be working directly the senior-most CX/CS leaders at OpCos to:
  • Develop and implement comprehensive onboarding programs to help their customers achieve first value. You will help install best-in-class processes including handoffs, kick-off calls and joint impact plans.
  • Develop and implement programs to ensure customers adopt the product effectively to improve renewal rates. You will help install usage monitoring, account health scoring and business reviews.
  • Identify and execute opportunities for upselling and cross-selling to existing customers to grow expansion revenue. You will help establish processes for whitespace planning, account planning and expansion execution.
  • Accelerate CX functional maturity by establishing minimum viable practices for people, process and systems, as well as support CX hiring in the portfolio.
  • Own relationships with CX leaders across the portfolio, Provide coaching and career development in line with our PeopleFirst™ approach.
What we look for:
  • Proven experience in customer success management, particularly in SaaS environments.
  • Strong understanding of onboarding, adoption, and expansion plays.
  • Ability to teach and mentor others.
  • GSD, with speed and thoughtfulness
  • Exceptional verbal and written communication skills.
  • High emotional intelligence and the ability to build strong relationships.
  • Strong financial, analytical, strategic, and problem-solving skills.
  • Passion for software and building enduring businesses.
  • Alignment with our Core Values: "Will to win and win with love," "Live full lives," "Candor means we care," "Think big, then think bigger," "Entrepreneurs at heart," "Data insights drive action"
Other Information:
  • Location: SF Bay Area Preferred
  • Base Salary Range: The target salary range for this position is ($210-240k), and is part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
  • Other Benefits: 401k matching, medical, dental and vision coverage, pre tax benefits, unlimited PTO, and company-sponsored holidays.
  • PeopleFirst mindset: The guiding principle of our and ASG's mentality is that the key to success is working with, learning from, and developing exceptional people

  • Senior Vice President of Client Success

    2 days ago

    Walnut Creek, California, United States ASG Full time

    COMPANY OVERVIEW ASG is a distinctive collective of leading SaaS enterprises, catering to diverse sectors including behavioral health, transportation, and childcare. We firmly believe in harnessing the synergy of people and data to foster exceptional organizations, and that the exchange of knowledge, expertise, and resources across our network of businesses...

  • Senior Vice President of Customer Engagement

    7 days ago

    Walnut Creek, California, United States ASG Full time

    Position Overview ASG has successfully acquired over 50 B2B vertical SaaS enterprises across diverse sectors. Our goal is to triple revenue within the initial three years post-acquisition. To achieve this ambitious target, our operating companies (OpCos) must excel in onboarding, renewal, and expansion strategies while maintaining exceptional customer...

  • Senior Vice President of Customer Engagement

    7 days ago

    Walnut Creek, California, United States ASG Full time

    COMPANY OVERVIEW ASG is a distinctive collective of leading SaaS enterprises, catering to diverse sectors including behavioral health, transportation, and childcare. ASG is committed to harnessing the potential of individuals and data to foster exceptional organizations, believing that the exchange of knowledge, expertise, and resources within its network of...

  • Senior Vice President of Customer Engagement

    7 days ago

    Walnut Creek, California, United States ASG Full time

    COMPANY OVERVIEW ASG is a distinctive collective of leading SaaS enterprises, catering to diverse sectors such as behavioral health, transportation, and childcare. ASG is committed to harnessing the potential of individuals and data to foster exceptional organizations, believing that the exchange of knowledge, expertise, and resources within its network of...

  • VP of Engineering

    2 weeks ago

    Walnut Creek, United States Clearstory Full time

    Job DescriptionJob DescriptionThe RoleClearstory is looking a dynamic VP of Engineering at ClearStory.build who will play a critical role in scaling our engineering team and processes to support our growth as we advance through our Series B stage. This leader will drive the development and execution of engineering strategies, ensuring alignment with our...

  • Client Success Strategist

    7 days ago

    Walnut Creek, California, United States Optery Full time

    Position OverviewWe are on the lookout for a meticulous, proactive, and customer-focused Customer Success Manager with a proven history of effectively managing SaaS client accounts.Role ResponsibilitiesAs the primary liaison for our expanding portfolio of Optery for Business clients, you will engage with a diverse range of organizations, from small and...

  • Account Success Manager

    1 week ago

    Walnut Creek, California, United States Optery Full time

    Position OverviewWe are in search of a meticulous, proactive, and client-focused Customer Success Manager specializing in cybersecurity at Optery. This role is pivotal in managing our SaaS customer accounts, ensuring satisfaction and success for our diverse clientele, ranging from small businesses to large enterprises.Key ResponsibilitiesAs a Customer...

  • Sales Director

    3 weeks ago

    Walnut Creek, United States Clearstory Full time

    Job DescriptionJob DescriptionCompany OverviewClearstory.build is a dynamic and innovative SaaS platform serving the construction industry that connects contractors to collaborate on out of contract work (Change Orders). Our platform allows construction companies to invite peers, creating a powerful community of interconnected users, and uniquely, we serve...

  • Sales Director

    1 month ago

    Walnut Creek, United States Clearstory Full time

    Job DescriptionJob DescriptionCompany OverviewClearstory.build is a dynamic and innovative SaaS platform serving the construction industry that connects contractors to collaborate on out of contract work (Change Orders). Our platform allows construction companies to invite peers, creating a powerful community of interconnected users, and uniquely, we serve...

  • Sales Director

    1 month ago

    Walnut Creek, United States Clearstory Full time

    Job DescriptionJob DescriptionCompany OverviewClearstory.build is a dynamic and innovative SaaS platform serving the construction industry that connects contractors to collaborate on out of contract work (Change Orders). Our platform allows construction companies to invite peers, creating a powerful community of interconnected users, and uniquely, we serve...

  • Chief Engineering Officer

    2 days ago

    Walnut Creek, California, United States Clearstory Full time

    Job OverviewPosition: VP of EngineeringCompany: ClearstoryClearstory is in search of a proactive and experienced VP of Engineering who will be instrumental in expanding our engineering capabilities and methodologies to align with our growth trajectory as we progress through our Series B funding phase. This pivotal role involves crafting and executing...

  • Chief Engineering Officer

    2 days ago

    Walnut Creek, California, United States Clearstory Full time

    Job OverviewPosition: VP of EngineeringCompany: ClearstoryClearstory is seeking a visionary VP of Engineering who will be instrumental in expanding our engineering workforce and refining our operational methodologies as we progress through our Series B funding phase. This executive will spearhead the formulation and implementation of engineering initiatives,...

  • Customer Service Representative

    4 days ago

    Walnut Creek, Ohio, United States Carlisle Gifts Walnut Creek Full time

    About Carlisle Gifts Walnut CreekWe are a hospitality-focused business dedicated to providing exceptional customer experiences. Our team members are the backbone of our success, and we're looking for talented individuals to join our crew.Job SummaryWe're seeking a Retail Sales Associate to join our team at Carlisle Gifts Walnut Creek. As a key member of our...

  • Director of Revenue Cycle

    3 months ago

    Walnut Creek, United States Integrated Pain Management Medical Group, Inc. Full time

    Job DescriptionJob DescriptionPosition Overview:We are looking for an energetic and highly analytic person to oversee day-to-day strategic leadership and operational guidance for Boomerang Healthcare’s Revenue Cycle Department (RCM). The Director of RCM will report to the CFO and work closely with the CFO and VP of Finance. This position will work...

  • Chief Engineering Officer

    7 days ago

    Walnut Creek, California, United States Clearstory Full time

    Job OverviewPosition: VP of EngineeringCompany: ClearstoryClearstory is seeking a proactive and visionary VP of Engineering who will be instrumental in expanding our engineering capabilities and methodologies as we navigate our Series B phase. This pivotal role involves steering the formulation and implementation of engineering strategies that align with our...

  • Customer Service Rep07903 N Main Street

    3 weeks ago

    Walnut Creek, United States Domino's Franchise Full time

    Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for...

  • Inside Sales Customer Support Specialist

    7 days ago

    Battle Creek, Michigan, United States Freedom Motors Full time

    JOB TITLE:Customer Service Rep (Inside Sales)SUPERVISOR:VP of SalesDEPARTMENT:SalesJOB STATUS:Full TimeFLSA STATUS:Non-ExemptLOCATION:OnsiteCOMPANY DESCRIPTION:Freedom Motors USA is a family-owned enterprise based in Battle Creek, MI, recognized as a premier manufacturer and retailer of wheelchair-accessible vehicles. Established in 1987, we are dedicated to...

  • Sr. Account Executive

    1 week ago

    Walnut Creek, United States Cypress HCM Full time

    Job DescriptionJob DescriptionSr. Account ExecutiveCypress HCM was founded to simplify companies’ hiring efforts by combining expert knowledge of our customer’s technologies, environments, and processes with providing a superior level of customer service.Position SummaryThe Sr. Account Executive plays a critical role in managing Cypress’ prospective...

  • Sr. Account Executive

    3 months ago

    Walnut Creek, United States Cypress HCM Full time

    Job DescriptionJob DescriptionSr. Account ExecutiveCypress HCM was founded to simplify companies’ hiring efforts by combining expert knowledge of our customer’s technologies, environments, and processes with providing a superior level of customer service.Position SummaryThe Sr. Account Executive plays a critical role in managing Cypress’ prospective...

  • Insurance Account Representative

    3 months ago

    Walnut Creek, United States Jared Burns-Coffin - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...