We have other current jobs related to this field that you can find below

  • Service Desk Analyst

    1 month ago

    Atlanta, Georgia, United States Speridian Technologies, LLC Full time

    NEED CANDIDATE LOCAL TO ATLANTA, GA ONLY. Job Title: Service Desk Analyst - Req ID: 55763Location: Atlanta, Georgia - OnsiteDuration: 12 MonthsNote: The service desk analyst would need to work in 1 of 3 shifts M, T, W, TH, F (between the hours of 7am 5pm), except on district holidays.Job Description:Purpose:The Client is seeking the services of a Service...

  • Service Desk Analyst

    6 days ago

    Atlanta, United States Crescens Full time

    Job Title: - Service Desk Analyst Location: Atlanta,GA Duration: 11+ months DESCRIPTION: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the...

  • Service Desk Analyst

    1 month ago

    Atlanta, United States Crescens Full time

    Job Title: - Service Desk Analyst Location: Atlanta,GA Duration: 11+ months DESCRIPTION: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the...

  • Service Desk Analyst

    6 days ago

    Atlanta, United States Symbioun Technologies Full time

    Job Title: Service Desk Analyst Location: Atlanta, GA Contract Duration: 1 year, with the option to extend based on performance. Description: Seeking a Service Desk Analyst to join our IT team. You will provide first-level support, log and reso...

  • Service Desk Analyst

    2 months ago

    Atlanta, Georgia, United States NovaLink Solutions Full time

    Skills and Qualifications:3years' work experience (minimum) 5years preferred:HDICSR certification (or similar)preferred Strong customer service skills Prior experience with service desk support is a MUST Prior experience working as a desk side support analyst is a plus ACertification is a plus Proficient in understanding of network, wireless support...

  • Service Desk Analyst

    1 month ago

    Atlanta, United States Insight Global Full time

    Position: Service Desk AnalystLocation: 100% Remote (MUST BE LOCAL TO ATL)Length: 6M CTH Must Haves: 3-5 years of experience in a Service Desk/Desktop Support RoleExperience handling major incidents over the phone, chat, and working through ticketsPassword resets, unlocking accounts, phone issuesCustomer Service skills (phone presence, friendly personality,...

  • Service Desk Analyst

    1 month ago

    Atlanta, United States Amerit Consulting Full time

    Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Service Desk Analyst________________________________________________________________NOTE- THIS IS MOSTLY REMOTE (FIRST 5 DAYS ONSITE NEEDED FOR TRAINING) ROLE & ONLY W2 CANDIDATES/NO...

  • Help Desk Analyst 1

    6 days ago

    Atlanta, United States State of Georiga Full time

    Criminal Justice Coordinating Council The Criminal Justice Coordinating Council (CJCC), Criminal Justice Unit (CJ), funds numerous adult programs throughout the state aimed at improving treatment, recidivism, and crime reduction outcomes. Funding is Help Desk Analyst, Help Desk, Analyst, Operations, Technology

  • Help Desk Analyst

    2 weeks ago

    Atlanta, Georgia, United States IDR, Inc Full time

    3.8 Atlanta, GA Atlanta, GA Temporary Temp-to-hire Full-time Temporary Temp-to-hire Full-time Up to $21.50 an hour Up to $21.50 an hour 2 hours ago 2 hours ago 2 hours ago Help Desk Analyst 1 One of IDR's largest clients is looking for a Help Desk Analyst 1 to join its team in Atlanta, GA This individual will provide technical assistance to computer users in...

  • Help Desk Analyst

    2 days ago

    Atlanta, United States The Intersect Group Full time

    We are seeking a Help Desk Analyst with at least 2-4+ years of Technical Help desk Support experience. The role involves 100% phone support for various applications, requiring someone who can quickly adapt.Required Qualifications:CompTIA A+ 2-4+ years in a helpdesk/tech support roleSkills:CitrixActive Directory (password resets, account access)Familiarity...

  • Help Desk Analyst

    1 day ago

    atlanta, United States The Intersect Group Full time

    We are seeking a Help Desk Analyst with at least 2-4+ years of Technical Help desk Support experience. The role involves 100% phone support for various applications, requiring someone who can quickly adapt.Required Qualifications:CompTIA A+ 2-4+ years in a helpdesk/tech support roleSkills:CitrixActive Directory (password resets, account access)Familiarity...

  • Deal Desk Analyst

    2 months ago

    Atlanta, United States Cornerstone Building Brands Full time

    Job DescriptionThe Deal Desk Analyst reports to the Manager of Pricing Execution with a goal to support continual efforts to optimize negotiations of competitive price proposals. This role partners with Sales, Customer Service, and Product Managers to drive regional market pricing strategy. As a member of the Deal Desk team the responsibilities for this...

  • Help Desk Analyst

    1 week ago

    Atlanta, United States DKMRBH Inc Full time

    Job DescriptionJob DescriptionRole: Help Desk AnalystLocation: Atlanta. GA (Hybrid) General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation,...

  • Field Tech

    2 days ago

    Atlanta, United States Telnet, Inc. Full time

    Job DescriptionJob DescriptionDescription**THIS IS AN ON-SITE POSITION**Purpose:The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to APS schools and administrative locations.Summary:The Field Tech Support Analyst will be assigned to 1 or more schools or locations....

  • Service Desk Support Analyst

    1 day ago

    Atlanta, United States CGS Business Solutions | INC 5000 Company Full time

    CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding jobs for the following...

  • IT Service Management Analyst

    6 days ago

    Atlanta, Georgia, United States Georgia System Operations Corporation Full time

    Job OverviewPosition Highlights:An exciting opportunity to provide operational support for the electrical grid and broadband expansion initiatives.Engage in the development of internet infrastructure in Georgia, supporting critical Internet connections.Not a conventional corporate IT setting; the focus is on infrastructure rather than end-user support.Career...

  • IT Service Desk Technician

    4 weeks ago

    Atlanta, United States Perkins Full time

    Job DescriptionJob Description Job Summary:The IT Service Desk Technician acts as the face of the help desk, providing customer service and first-tier technical support to end users for a variety of technical issues related to applications, hardware, and associated peripherals. This role is responsible for the resolution of service tickets in a timely...

  • IT Service Desk Technician

    4 weeks ago

    Atlanta, United States Perkins Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryHealth insuranceVision insuranceJob Summary:The IT Service Desk Technician acts as the face of the help desk, providing customer service and first-tier technical support to end users for a variety of technical issues related to applications, hardware, and...

  • Service Desk Technician

    6 days ago

    Atlanta, United States Pathstone Full time

    Company Description: Pathstone is a dynamic, rapidly growing, partner-owned wealth management firm that serves ultra-high net worth families, single family offices, and foundations and endowments. Our comprehensive range of services and deep expertise goes far beyond investment advice. We provide tax planning and compliance, insurance and risk management,...

  • Service Desk Technician

    1 month ago

    Atlanta, United States Pathstone Full time

    Company Description: Pathstone is a dynamic, rapidly growing, partner-owned wealth management firm that serves ultra-high net worth families, single family offices, and foundations and endowments. Our comprehensive range of services and deep expertise goes far beyond investment advice. We provide tax planning and compliance, insurance and risk management,...

Service Desk Analyst

2 months ago

Atlanta, United States Spectraforce Technologies Full time
Service Desk Analyst

Atlanta, Georgia 30303

3 Months

**Spanish or French language candidates are encouraged to apply**

Purpose:
  • Seeking the services of Service Desk Analysts to provide direct first-line level 1 service desk support..
Summary:

The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the proficiency and level of expertise, the Service Desk Analyst may be selected to be part of the level 2 support (within the service desk) to provide expert support to other Analysts for critical issues or applications.

Scope of Work/Key Responsibilities:
  • Monitor telephone system and take calls from users
  • Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact in accordance with established SLA's
  • Escalate incidents to level 2 or level 3 support according to established processes and procedures
  • Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed
  • Remotely connect to user computers and assist with resolving issues as necessary.
  • Perform proactive support activities including but not limited to:
  • Ensuring that antivirus software installed on all machines and scans are completed routinely.
  • Update user and asset information in database (as necessary)
  • Provide support for IT projects (as needed)
  • Follow established processes and procedures.
  • Report to IT any suggestions that will improve process or make support easier or more efficient
  • Always maintain exceptional customer service posture
  • Document work performed (and steps to always resolve issues) within ticketing system for audit or knowledgebase purposes
  • Record and submit checklists or other documentation as required
Skills and Qualifications:
  • 3+ years' work experience (minimum) ... 5+ years preferred:
  • HDICSR certification (or similar)preferred
  • Strong customer service skills
  • Prior experience with service desk support is a MUST
  • Prior experience working as a desk side support analyst is a plus
  • A+ Certification is a plus
  • Proficient in understanding of network, wireless support
  • Knowledge of best practice security standards and techniques is a plus
  • Microsoft Windows certification is a plus
  • ITIL experience/certification is a plus
  • Must have clean criminal record with the ability to pass finger-print background check
  • Must be authorized to work in the Unites States
Personal Attributes:
  • Creativity and strong attention to detail
  • Ability to work effectively on tight deadlines, as necessary
  • Excellent command of English language
  • Oral and written communication skills
  • Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
  • Ability to work under pressure and stay calm/focused when working with irate customers or users
  • Positive, productive team player
  • Desire to learn new skills and improve
Education/Training:
  • Minimum of Associate degree preferred
  • 3+ years' experience in Service Desk support. Equivalent combination of education and experience will be considered.
Work:
  • This work will be completed on-site at client location. The service desk analyst would need to work in 1 of 3 shifts M, T, W, TH, F (between the hours of 7am - 5pm), except on district holidays.
Leadership:
  • The Service Desk Analyst will take day-to-day direction from the Service Desk Team Lead and the IT Service Operations Manager, who has overall responsibility for the Service Desk Operations. He/she will be responsible for providing regular updates as needed and meeting the deadlines imposed by the district.