Service Desk Technician

2 weeks ago

Atlanta, United States Pathstone Full time
Company Description: Pathstone is a dynamic, rapidly growing, partner-owned wealth management firm that serves ultra-high net worth families, single family offices, and foundations and endowments. Our comprehensive range of services and deep expertise goes far beyond investment advice. We provide tax planning and compliance, insurance and risk management, lifestyle management, wealth and estate planning, trust services, and philanthropy services. We have 20+ office locations and more than $100 Billion in Assets Under Advisement and Administration. The number of Pathstone team members has more than doubled in the past five years.

As a Certified B Corporation, Pathstone seeks to make a difference in the lives of our clients and their families as well as to offer a positive and supportive work environment for our employees. Our team members are encouraged to pursue their passions by serving on committees and initiatives addressing topics of importance to our business. Our talented people are our greatest asset and therefore we offer a competitive, comprehensive, and flexible benefits program that helps meet the needs of our team members and their families. Pathstone's generous benefits include comprehensive medical, vision, and dental coverage, flexible spending, flexible PTO, life insurance, education support, 401k plan, parental leave, and more.

Qualifications:

  • Bachelor's degree in Computer Science or related field.
  • 3+ years of experience in customer technical support highly preferred.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Professional and pleasant telephone manner.
  • Ability to explain technical issues to technical and nontechnical employees and customers.
  • Strong analytical and problem-solving skills.
  • Proficient in managing M365 applications, including Exchange Online, SharePoint, Teams, and OneDrive.
  • Experience in troubleshooting Microsoft Teams issues, setting up channels, and managing collaboration features.
  • Familiarity with Intune for mobile device management (MDM) and endpoint security.
  • Competent in diagnosing and resolving Windows-related problems.
  • Skilled in M365 user provisioning, license management, and mailbox administration.
  • Proficient in using service desk tools such as Service Desk Plus, Jira Service Desk, or Zendesk.
  • Ability to follow instructions, be a team player, handle stress, meet tight deadlines, demonstrate an upbeat demeanor.
  • Must be able to lift at least 15 pounds.
Job Description: Provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware or software.

Job Responsibilities:
  • Identifies, investigates, and resolves users' problems with computer software and
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, printing, and similar concerns.
  • Consults with users to determine steps and procedures taken to identify and resolve the problem.
  • Prioritizing tasks and meeting SLAs in a fast-paced environment.
  • Ability to analyze issues, identify root causes, and provide effective solutions.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Collaborates with other staff to research and resolve
  • Assist in setting up and shipping computer hardware to new
  • Arranges service by software or hardware vendors to repair or replace defective
  • Maintains knowledge of technology innovations and
  • Performs other related duties as


Pathstone is committed to creating a diverse environment and is proud to be an equal opportunity employer.

  • IT Help Desk Technician

    4 weeks ago

    Atlanta, United States SCP ENT & Allergy Services, LLC Full time

    Job Summary: We are currently seeking a skilled and customer-oriented IT Help Desk Technician to join our team. In this role, you will be responsible for providing technical support and assistance to our employees and clients, resolving IT-related issues, and ensuring smooth day-to-day operations of our IT systems. The ideal candidate should have strong...

  • IT Help Desk Technician

    3 months ago

    Atlanta, United States Senta Partners Full time

    Description Job Summary: We are currently seeking a skilled and customer-oriented IT Help Desk Technician to join our team. In this role, you will be responsible for providing technical support and assistance to our employees and clients, resolving IT-related issues, and ensuring smooth day-to-day operations of our IT systems. The ideal candidate should have...

  • Service Desk Technician

    1 month ago

    Atlanta, United States Pathstone Full time

    Company Description: Pathstone is a dynamic, rapidly growing, partner-owned wealth management firm that serves ultra-high net worth families, single family offices, and foundations and endowments. Our comprehensive range of services and deep expertise goes far beyond investment advice. We provide tax planning and compliance, insurance and risk management,...

  • Service Desk Analyst

    2 months ago

    Atlanta, Georgia, United States Speridian Technologies, LLC Full time

    NEED CANDIDATE LOCAL TO ATLANTA, GA ONLY. Job Title: Service Desk Analyst - Req ID: 55763Location: Atlanta, Georgia - OnsiteDuration: 12 MonthsNote: The service desk analyst would need to work in 1 of 3 shifts M, T, W, TH, F (between the hours of 7am 5pm), except on district holidays.Job Description:Purpose:The Client is seeking the services of a Service...

  • Service Desk Analyst

    2 weeks ago

    Atlanta, United States Crescens Full time

    Job Title: - Service Desk Analyst Location: Atlanta,GA Duration: 11+ months DESCRIPTION: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the...

  • Service Desk Analyst

    2 months ago

    Atlanta, United States Crescens Full time

    Job Title: - Service Desk Analyst Location: Atlanta,GA Duration: 11+ months DESCRIPTION: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the...

  • Service Desk Analyst

    2 weeks ago

    Atlanta, United States Symbioun Technologies Full time

    Job Title: Service Desk Analyst Location: Atlanta, GA Contract Duration: 1 year, with the option to extend based on performance. Description: Seeking a Service Desk Analyst to join our IT team. You will provide first-level support, log and reso...

  • Service Desk Analyst

    2 months ago

    Atlanta, Georgia, United States NovaLink Solutions Full time

    Skills and Qualifications:3years' work experience (minimum) 5years preferred:HDICSR certification (or similar)preferred Strong customer service skills Prior experience with service desk support is a MUST Prior experience working as a desk side support analyst is a plus ACertification is a plus Proficient in understanding of network, wireless support...

  • Service Desk Analyst

    2 months ago

    Atlanta, United States Insight Global Full time

    Position: Service Desk AnalystLocation: 100% Remote (MUST BE LOCAL TO ATL)Length: 6M CTH Must Haves: 3-5 years of experience in a Service Desk/Desktop Support RoleExperience handling major incidents over the phone, chat, and working through ticketsPassword resets, unlocking accounts, phone issuesCustomer Service skills (phone presence, friendly personality,...

  • Help Desk Technician I

    1 month ago

    Atlanta, United States 525 TECHNOLOGIES Full time

    Job DescriptionJob DescriptionBenefits:Opportunity for advancementTraining & developmentAbout the Role:525 Technologies is seeking a skilled and customer-focused IT Help Desk Support Technician to join our Information Technology team. The ideal candidate will have a solid IT background and preferably some low-voltage experience. The primary responsibility is...

  • Service Desk Analyst

    3 days ago

    Atlanta, United States Tri-Force Consulting Services, Inc. Full time

    Title: Service Desk Analyst Duration: 12 MonthsLocation: Atlanta GeorgiaNote: This is an Onsite Role.Job Description:Monitor telephone system and take calls from APS usersLog all reported incidents Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact in accordance with established SLA sEscalate incidents to level 2 or level...

  • Service Desk Technician

    2 months ago

    Atlanta, United States APN Consulting Full time

    APN Consulting has an immediate need for a direct client requirement: Title : Service Delivery Technician Contract: 9+ months/ CTH Location: Alpharetta/Atlanta GA (5-Days Onsite)Job Statement: Provides support to end users by assisting with the installation and operation of their workstations, business applications, and related equipment. Job Duties: ...

  • Clinical Receptionist

    4 days ago

    Atlanta, Georgia, United States Jewish Family & Career Service Full time

    About the RoleJewish Family & Career Services is seeking a highly skilled and compassionate Clinical Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and staff, while maintaining the highest level of professionalism and discretion.Key...

  • Field Service Technician/Industrial Mechanic

    3 days ago

    Atlanta, United States Triad Service Center Full time

    Job SummaryTriad Service Center is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for the service and repair of light industrial equipment in the Atlanta, GA area.Key ResponsibilitiesDiagnose and repair light industrial equipment, including floor scrubbers, sweepers, handicapped carts,...

  • Help Desk Support Specialist

    2 days ago

    Atlanta, Georgia, United States Adbakx Full time

    Job Title: Help Desk Support Specialist (Linux)Location: RemoteInterview Type: Virtual or In-PersonNumber of Openings: 1Clearance: Final DoD security clearance requiredJob Summary:We are seeking a skilled Help Desk Support Specialist to join our team at Adbakx. As a Help Desk Support Specialist, you will be responsible for providing technical support and...

  • Help Desk Specialist

    2 weeks ago

    Atlanta, United States The Methodical Group Full time $36 - $38

    Job DescriptionJob DescriptionHelp Desk SpecialistLocation: Atlanta, GA 30334 (Onsite)Pay Rate: $36 - $38 per hourPosition Overview:We are seeking a skilled Help Desk Specialist to provide technical assistance and support to computer users onsite in Atlanta, GA. The ideal candidate will be responsible for resolving hardware and software issues, coordinating...

  • Front Desk Supervisor

    22 hours ago

    Atlanta, Georgia, United States Peachtree Orthopedics Full time

    About Peachtree OrthopedicsPeachtree Orthopedics is a leading healthcare provider dedicated to delivering exceptional patient care and services. Our mission is to make a positive impact in the lives of our patients and communities.Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team. The successful candidate will...

  • Field Service Technician/ Industrial Mechanic

    2 months ago

    Atlanta, United States Triad Service Center Full time

    Job DescriptionJob DescriptionTriad Service Center is seeking a qualified Field Technician for service and repair of light industrial equipment in the Atlanta, GA area. Equipment that is commonly worked on are floor scrubbers, sweepers, handicapped carts, checkout lanes, paint shakers and other commercial customer equipment found in large retail /...

  • Field Service Technician/ Industrial Mechanic

    1 week ago

    Atlanta, United States Triad Service Center Full time $22 - $27

    Job DescriptionJob DescriptionTriad Service Center is seeking a qualified Field Technician for service and repair of light industrial equipment in the Atlanta, GA area. Equipment that is commonly worked on are floor scrubbers, sweepers, handicapped carts, checkout lanes, paint shakers and other commercial customer equipment found in large retail /...

  • Tier 2 Service Desk Specialist

    2 months ago

    Atlanta, Georgia, United States Makpar Full time

    Who we are:Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client...