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Service Desk Analyst

4 months ago

Atlanta, Georgia, United States NovaLink Solutions Full time
Skills and

Qualifications:

3
years' work experience (minimum) 5

years preferred:
HDICSR certification (or similar)preferred Strong customer service skills Prior experience with service desk support is a MUST Prior experience working as a desk side support analyst is a plus A
Certification is a plus Proficient in understanding of network, wireless support Knowledge of best practice security standards and techniques is a plus Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States Personal Attributes:
Creativity and strong attention to detail Ability to work effectively on tight deadlines, as necessary Excellent command of English language Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Ability to work under pressure and stay calm/focused when working with irate customers or users Positive, productive team player Desire to learn new skills and improve Education/Training:
Minimum of Associate degree preferred 3
years experience in Service Desk support.
Equivalent combination of education and experience will be considered.

Work:


This work will be completed on-site at the Atlanta Public Schools CLL Building located at 130 Trinity Avenue, Atlanta GA 30303.

The service desk analyst would need to work in 1 of 3 shifts M, T, W, TH, F (between the hours of 7am 5pm), except on district holidays.

Recommended Skills Attention To Detail Communication Creativity Curiosity Customer Service English Apply to this job.
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Estimated Salary:
$20 to $28 per hour based on qualifications.