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Front Desk Agent

4 months ago

Burbank, United States Spire Hospitality Full time

Located directly across from Hollywood Burbank Airport, our hotel is within minutes from Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center. Make time for a delicious meal at one of our restaurants, offering innovative California cuisine and specialty cocktails. Plush bedding, mini-refrigerators, flat-screen TVs, large work desks and Wi-Fi will help you unwind and feel at home. 395 Rooms, 46,750 of event space, restaurants, Bar, and Coffee Shop.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

•Deliver unparalleled service, courtesy, and care to our guests
•Respond promptly and effectively to guest questions and requests
•Streamline the check-in and check-out process for guests
•Answer incoming phone calls with promptness and professionalism
•Excel at multitasking in a dynamic environment
•Resolve guest concerns with attentive service recovery

Physical Demands:
•Ability to lift, carry, push or pull 10 lbs
•Primarily standing for majority of shift

Qualifications:

Education:
•High school diploma or its equivalent

Experience:
•One year of Front Desk experience in hotels preferred
•One year of experience working in customers service or a guest-facing role required
•Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
•Previous experience with hotel PMS systems a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)