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Operations Consultant

4 months ago


Fort Worth, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Line of Business Job Description:

The Document and Workflow Operations (DWO) - Letters Setup & Implementation (LS&I) team manages letter content for new & existing clients in print, verbal, and digital channels.

LS&I:
  • Partners with front line units (FLUs) and support areas to align strategic priorities and develop solutions to create, publish, and govern content change management needs.
  • Delivers for Consumer & Small Business Card, Deposits, Mortgage & Vehicle Servicing, and other product & servicing organizations.
  • Responsible for medium - large projects for an operations department, product or business unit.
  • Provides consulting expertise on productivity issues, analyzes market and operational impact in the business brought about by the project parameters.
  • Researches and documents organizational reviews, workflow analysis, management and staff analysis.
  • Develops project plans including estimates of cost and resources required.
Job Description:

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Responsibilities:
  • Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
  • Advises on projects and directs activities of a team related to special initiatives
  • Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
  • Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
  • Identifies and recommends responsibilities and accountabilities for key programs/project
  • Perform Periodic Content reviews on letters mailed via internal applications
  • Post-production validation for letter PDF samples, including reviewing accuracy of various LOB created correspondence
  • Effectively communicate testing results, observations, and themes to different audiences (Correspondence Manager and Lines of Business) via different communication methods
  • Execute all approvals/rejections of letter samples during post-production in-line sampling process
  • Coordinate turning on and off sampling for weekly letter releases and monthly technology releases
  • Manage and coordinate PFSS sampling approvals with LOBs for letters as needed
  • Create reporting used to identify outstanding samples pending review
Required Qualifications:
  • Proficient in written communications
  • 3+ years of strategy development, initiative execution, change management, or related experience
  • Distinguished listening, verbal, and written skills with keen attention to detail
  • Exceptional time management and organizational skills
  • Eagerness to improve, develop skills, innovate, and change as the industry demands
  • Effective interpersonal skills and ability to solicit input from others
  • Work independently as well as part of a virtual team
  • Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)
  • Ability to lead calls, meetings, and strategy sessions with medium sized audiences
  • Strong quantitative and analytical abilities - must know how to use data to communicate the business story
  • Can quickly "connect the dots" to identify and perform thematic analysis
  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
  • Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
  • Proven ability to manage and drive/lead execution of multiple and often competing priorities to meet deadlines and adhere with policies and standards. Perform well under pressure and escalate issues to ensure timelines are met
  • Ability to communicate complex ideas in a clear and concise manner, shaping the opinions and actions of key stakeholders and gaining their trust
Desired Qualifications:
  • Mortgage Servicing Operations
  • DWO tools and process knowledge including Messagepoint, HP Exstream, Agile Methodology, Jira, ALM
  • Operational process, content inventory management or workflow design experience
  • Control background and process-oriented experience
  • Experience with strategy development, initiative execution, change management, or related project background
  • Demonstrated ability to identify opportunities for innovation and continuous improvement
  • Demonstrated ability to influence stakeholders at various levels of leadership
  • Issue management and ability to identify, diagnose, escalate, and resolve production issues in collaboration with vendor, technology, strategy and other partners
Skills:
  • Customer and Client Focus
  • Problem Solving
  • Risk Management
  • Adaptability
  • Attention to Detail
  • Collaboration
  • Critical Thinking
  • Issue Management
  • Analytical Thinking
  • Decision Making
  • Oral Communications
  • Presentation Skills


Shift:
1st shift (United States of America)

Hours Per Week:
40