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Global Markets Operations Specialist

2 months ago

East Providence, United States Citizens Full time

Citizens Global Markets Operations Specialist - Riverside, Rhode Island

The Global Markets Operations team within Commercial Operations supports Middle and Back Office functions across a range of Listed and Over-The-Counter (OTC) derivative products. The Confirmations and Settlements team manages all transactional lifecycle events (affirmation, confirmation, settlements, etc.) across the Global Markets product suite (Foreign Exchange, Interest Rate, and Commodity derivatives, Futures). This role focuses on supporting Private Banking commercial clients, providing a tailored white glove experience. Responsibilities: Review Wall Street Systems queue populations and process trades for a particular counterparty/counterparty type. Determine if the set-up process is complete with the goal of achieving STP processing. Prioritize and action unconfirmed trades. Perform confirmation/settlement of trades using telephony, email, or e-commerce. Coordinate settlement requests from clients for netting, split payments, etc. Identify and implement opportunities for process re-engineering and automation. Testing of new system functionality and releases from an operational perspective. Manage delivery, receipt, tracking, and escalation of outstanding trade confirmations. Perform confirmation of FX deals requests using telephony or email. Qualifications: Knowledge of FX and MM settlement practices. Knowledge of operational risk management and administrative organization (Compliance, Audit, security policies). Familiarity with SWIFT standards (payments and confirmations) and industry standard settlement practices. Knowledge of Global Markets Operations core FX systems (WallStreet Systems, FXall, Finastra, GTSS, and Bloomberg). Ability to multi-task and work in a fast-paced environment. Thoroughness and attention to detail. Visual Basic for Applications (VBA), advanced Microsoft Excel (Macros & V-Lookups) a plus. Experience with common E-commerce platforms (360T, FXALL, Bloomberg). Strong analytical and problem-solving skills. Ability to work independently as well as within a team environment to meet deadlines and achieve group targets. Strong attention to detail and accuracy. Capable of detecting, interpreting, and effectively socializing complex or sensitive issues. Ability to consistently maintain high levels of productivity. Excellent oral and written communication and interpersonal skills. Develop and maintain effective cross-functional relationships. Excellent organization skills. Ability to perform under pressure. May be required to work extended hours when necessary. Education, Certifications, and/or Other Professional Credentials: Bachelor's degree in finance, accounting, economics, or a related field. 5+ years of experience in banking and financial services for a swap dealer or similar institution.

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