Care Navigator

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.Our vision is care that enables everyone to achieve their best health. So, we're creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives - taking full financial accountability for clinical outcomes and the total cost of care across rural counties.As a public benefit corporation and Certified B Corp™, Homeward's mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.Homeward is co-founded by a leadership team that defined and delivered Livongo's products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.The OpportunityWe seek a full-time Care Navigator - MA passionate about helping people in rural communities in the Benton Harbor area.You'll be responsible for working with Homeward members and their providers to achieve their best health. You'll conduct proactive telephonic, video, and in-person outreach to build relationships with members, connect them with services they need-medical, behavioral, and social-and address gaps in their care. You will deeply understand your local community and use your expertise to advance members' health. Homeward career opportunities underscore our vision and values and represent an investment in our team and in the communities we serve. Our care delivery model and value-based arrangements are designed to minimize administrative burden and optimize professional satisfaction, and we offer a unique combination of benefits, compensation, and rewards that are highly valued by our employees, including generous cash compensation (base + incentive), equity grants, tuition and student loan repayment, workplace flexibility, and numerous other tangible and intangible benefits.BenefitsMedical, dental, and vision insurance with 100% of monthly premium covered for employeesCompetitive salary and possible equity grantSupplemental performance bonus opportunitiesRelocation and travel reimbursementLoan repayment supportCompany-sponsored 401k plan + matchGenerous paid time offComprehensive training providedWhat You'll DoSupport fulfillment of recommended health services, including obtaining prescribed medicines, coordinating scheduling of health-related activities, attending scheduled health-related appointments, and testingMitigating administrative and logistical barriers to obtaining recommended health servicesAttend regular staff meetings, trainings, and other meetings, as requested.Document all member encounters in the designated electronic platform in a timely manner, including records of navigation activities, clinical service plans, and outcomes achieved by the memberEngage potential members by effectively communicating the services and value that Homeward can provideBuild member health literacy and digital literacyInitiate communication with patients on completing pre-appointment requirements (e.g., registration forms, lab tests, x-rays, etc.)Initiate encounters with members to prepare for the visit, coordinate patient flow, gather and document pertinent data (vitals, medications, allergies) from the patient, and enter information into the medical recordConduct check-ins and/or visits with members telephonically, virtually, in-clinic, and/or in-home regularlySupport fulfillment of recommended health services, including obtaining prescribed medicines, coordinating scheduling of health-related activities, attending scheduled health-related appointments, and testingMitigating administrative and logistical barriers to obtaining recommended health servicesMaintain a member panel of seniors located within a specific set of counties and support successful completion of care plans, including individual member health goalsProvide coaching to activate members in their self-careReduce adverse social isolation or loneliness through connection to community social networks appropriate for the membershipCollaborate with members' primary care providers and their teams to ensure cohesive careBuild for scale by identifying and maintaining a list of community resources and contacts to meet our members' needsSupport the team and fellow Navigators in maintaining member panels within the designated geographyAttend regular staff meetings, trainings, and other meetings, as requested. Document all member encounters in the designated electronic platform in a timely manner, including records of navigation activities, clinical service plans, and outcomes achieved by the memberWhat You BringCompletion of a Medical Assistant program from an accredited program or schoolHigh school diploma or equivalentAt least two years of experience in high-touch, patient-facing roles, preferably with seniorsPassion for delivering care in rural America and ability to persuade members to take actions that support their healthExpertise with the local community, geography, culture, healthcare ecosystem, and available resourcesBonus Points:Community Health Worker Certification Previous experience in a fast-paced, high-growth environmentExperience working with connected devices/internet-of-things is a plusWhat Shapes Homeward:Deep commitment to one another, the people and communities we serve, and to provide care that enables everyone to achieve their best healthCompassion and empathyCuriosity and an eagerness to listenDrive to deliver high-quality experiences, clinical care, and cost-effectivenessStrong focus on the sustainability of our business and scalability of our services to maximize our reach and impactNurturing a diverse workforce with a wide range of backgrounds, experiences, and points of viewTaking our mission and business seriously, but not taking ourselves too seriously- having fun as we buildCompetitive salary, generous paid time offComprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employeesCompany-sponsored 401k planFlexible working arrangementThe base salary range for this position is $19-24/hour. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, as well as a comprehensive benefits package.At Homeward, we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.#Homeward