Care Navigator

1 month ago

Benton Harbor, United States Homeward Full time

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we're creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives - taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp™, Homeward's mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo's products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The OpportunityWe seek a full-time Care Navigator - MA passionate about helping people in rural communities in the Benton Harbor area.

You'll be responsible for working with Homeward members and their providers to achieve their best health. You'll conduct proactive telephonic, video, and in-person outreach to build relationships with members, connect them with services they need-medical, behavioral, and social-and address gaps in their care. You will deeply understand your local community and use your expertise to advance members' health.

Homeward career opportunities underscore our vision and values and represent an investment in our team and in the communities we serve. Our care delivery model and value-based arrangements are designed to minimize administrative burden and optimize professional satisfaction, and we offer a unique combination of benefits, compensation, and rewards that are highly valued by our employees, including generous cash compensation (base + incentive), equity grants, tuition and student loan repayment, workplace flexibility, and numerous other tangible and intangible benefits.

Benefits

  • Medical, dental, and vision insurance with 100% of monthly premium covered for employees
  • Competitive salary and possible equity grant
  • Supplemental performance bonus opportunities
  • Relocation and travel reimbursement
  • Loan repayment support
  • Company-sponsored 401k plan + match
  • Generous paid time off
  • Comprehensive training provided
What You'll Do
  • Support fulfillment of recommended health services, including obtaining prescribed medicines, coordinating scheduling of health-related activities, attending scheduled health-related appointments, and testing
  • Mitigating administrative and logistical barriers to obtaining recommended health services
  • Attend regular staff meetings, trainings, and other meetings, as requested.
  • Document all member encounters in the designated electronic platform in a timely manner, including records of navigation activities, clinical service plans, and outcomes achieved by the member
  • Engage potential members by effectively communicating the services and value that Homeward can provide
  • Build member health literacy and digital literacy
  • Initiate communication with patients on completing pre-appointment requirements (e.g., registration forms, lab tests, x-rays, etc.)
  • Initiate encounters with members to prepare for the visit, coordinate patient flow, gather and document pertinent data (vitals, medications, allergies) from the patient, and enter information into the medical record
  • Conduct check-ins and/or visits with members telephonically, virtually, in-clinic, and/or in-home regularly
  • Support fulfillment of recommended health services, including obtaining prescribed medicines, coordinating scheduling of health-related activities, attending scheduled health-related appointments, and testing
  • Mitigating administrative and logistical barriers to obtaining recommended health services
  • Maintain a member panel of seniors located within a specific set of counties and support successful completion of care plans, including individual member health goals
  • Provide coaching to activate members in their self-care
  • Reduce adverse social isolation or loneliness through connection to community social networks appropriate for the membership
  • Collaborate with members' primary care providers and their teams to ensure cohesive care
  • Build for scale by identifying and maintaining a list of community resources and contacts to meet our members' needs
  • Support the team and fellow Navigators in maintaining member panels within the designated geography
  • Attend regular staff meetings, trainings, and other meetings, as requested.
  • Document all member encounters in the designated electronic platform in a timely manner, including records of navigation activities, clinical service plans, and outcomes achieved by the member
What You Bring
  • Completion of a Medical Assistant program from an accredited program or school
  • High school diploma or equivalent
  • At least two years of experience in high-touch, patient-facing roles, preferably with seniors
  • Passion for delivering care in rural America and ability to persuade members to take actions that support their health
  • Expertise with the local community, geography, culture, healthcare ecosystem, and available resources
Bonus Points:
  • Community Health Worker Certification
  • Previous experience in a fast-paced, high-growth environment
  • Experience working with connected devices/internet-of-things is a plus
What Shapes Homeward:
  • Deep commitment to one another, the people and communities we serve, and to provide care that enables everyone to achieve their best health
  • Compassion and empathy
  • Curiosity and an eagerness to listen
  • Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
  • Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact
  • Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view
  • Taking our mission and business seriously, but not taking ourselves too seriously- having fun as we build


At Homeward, we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

#Homeward

  • Care Navigator

    3 weeks ago

    Benton Harbor, United States Homeward Full time

    Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as...

  • Care Navigator

    2 weeks ago

    Benton Harbor, United States Homeward Full time

    Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as...

  • Senior Care Coordinator

    1 week ago

    Benton Harbor, Michigan, United States CAREWATCH OF MICHIGAN HOME CARE Full time

    Job OverviewBenefits:Opportunities for career growthPaid time offComprehensive training and developmentPosition SummaryAre you dedicated to enhancing the lives of others? Do you take pride in providing assistance that empowers individuals to reach their aspirations? If this resonates with you, consider a fulfilling role with Carewatch of Michigan in the home...

  • Workforce Development Specialist

    16 hours ago

    Benton Harbor, Michigan, United States Kinexus GroupMiWorks Full time

    About the RoleThe Customer Care Specialist plays a crucial role in the Michigan Works Team, serving as the first point of contact for visitors to the service center. This position requires a courteous, friendly, and helpful demeanor at all times.Key ResponsibilitiesProvide excellent customer service to all visitors, addressing inquiries and referring them to...

  • Rehabilitation Therapy Assistant

    1 week ago

    Benton Harbor, Michigan, United States Corewell Health Full time

    Job OverviewAs a Rehabilitation Therapy Assistant, you will play a crucial role in delivering therapeutic interventions to patients under the guidance of a licensed physical therapist. Your responsibilities will include:Assisting in the education of patients and their caregivers regarding rehabilitation processes.Maintaining accurate documentation of patient...

  • Certified Medical Assistant

    4 months ago

    Benton Harbor, United States Harbortown Treatment Center Full time

    Job DescriptionJob DescriptionSalary: Nairad Health, a substance abuse treatment center, is seeking a part-time Medical Assistant to join our growing organization. The Medical Assistant is a member of the care coordination and medical team.Responsibilities include:Functions as an integral part of the patient care team and promotes patient satisfaction by...

  • Customer Service Specialist

    1 week ago

    Benton Harbor, Michigan, United States Randstad Full time

    Position Overview:Are you ready to elevate your career in customer support? We are seeking dedicated individuals who thrive in a dynamic environment and are committed to delivering exceptional service. This role involves assisting our valued partners and customers through various communication channels, ensuring their needs are met with professionalism and...

  • Physician

    3 months ago

    Benton Harbor, United States FREEDOM HEALTHWORKS LLC Full time

    Job DescriptionJob DescriptionRecruiting a Physician that would like to practice in the concierge or direct primary care (DPC) model.We are looking for physicians who are looking to elevate the care provided to patients with concierge medicine or direct primary care. This model focuses on patient wellness and preventative health, leading to a better...

  • Acute Care Full-Time position in Benton, Missouri

    3 months ago

    Benton, United States Optum Full time

    **$20,000 Student Loan Repayment Or $10,000 Sign-on Bonus For Individuals Who Have Not Previously Participated In This Program** Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an...

  • Teachers at The Eddy

    2 months ago

    Benton Harbor, United States KinderCare Education Full time

    Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey...

  • Teachers at The Eddy

    2 months ago

    Benton Harbor, United States KinderCare Education Full time

    Job DescriptionFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong...

  • Shred Specialist

    2 months ago

    Benton Harbor, United States VRC Companies Full time

    Job DescriptionJob DescriptionDescription:Summary: The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related...

  • Travel Ultrasound Technologist

    3 months ago

    Benton, United States °Nomad Health Full time

    Job descriptionNomad Health seeks an experienced Medical Sonographer (General) ultrasound tech for a travel assignment in AR.Take the next step in your healthcare career and join Nomad Health as a travel ultrasound technologist. As a traveler with Nomad, you get access to industry-leading pay, outstanding benefits, and our knowledgeable Nomad Navigator...

  • Travel Radiology

    3 months ago

    Benton, United States Nomad Health Full time

    Job DescriptionJOB DESCRIPTIONNomad Health seeks an experienced CT Scan radiology tech for a travel assignment in AR.Take the next step in your healthcare career and join Nomad Health as a travel radiologic technologist. As a traveler with Nomad, you get access to industry-leading pay, outstanding benefits, and our knowledgeable Nomad Navigator support...

  • Housecalls Nurse Practitioner

    3 months ago

    Benton, United States Optum Full time

    $10,000 Sign-on Bonus for External Candidates Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and...

  • Program Coordinator, Child Welfare

    1 week ago

    Benton Harbor, Michigan, United States Catholic Charities West Michigan Full time

    Position Overview:This role is essential for managing the support activities related to program operations. Responsibilities include calendar management, document preparation, information compilation, and file organization.Compensation: $14.74-$18.00 per hourAre you driven by a desire to empower individuals and create positive change in their lives?If you...

  • Registered Travel Nurse

    1 week ago

    Benton, Arkansas, United States Planet Healthcare Full time

    Join Planet Healthcare as a Travel Nurse RN in the Med Surg specialty.Position OverviewWe are looking for a dedicated Registered Nurse with expertise in Medical Surgical care to take on a travel nursing role. This position offers a unique opportunity to work in various healthcare settings while providing essential patient care.Key ResponsibilitiesSpecialty:...

  • Orthopedic Program Manager

    4 days ago

    Benton, Arkansas, United States Saline Memorial Hospital Full time

    Position OverviewThe Orthopedic Program Manager is responsible for overseeing the entire care continuum for patients undergoing joint replacement procedures, from pre-operative assessments through one year post-surgery. This role encompasses Pre-Admission Testing, perioperative services, inpatient care, post-acute recovery, and all related functions within...

  • Orthopedic Program Coordinator

    4 days ago

    Benton, Arkansas, United States Saline Memorial Hospital Full time

    Job OverviewThe Orthopedic Program Coordinator is responsible for overseeing the entire care process for patients undergoing joint replacement surgery, ensuring a seamless experience from pre-operative assessments through to one year post-surgery. This role encompasses collaboration with various departments including Pre-Admission Testing, Perioperative...

  • Orthopedic Program Coordinator

    3 days ago

    Benton, Arkansas, United States Saline Memorial Hospital Full time

    Job OverviewThe Orthopedic Program Coordinator plays a pivotal role in overseeing the entire care continuum for patients undergoing joint replacement procedures, starting from pre-operative assessments to one year post-surgery. This includes collaboration with Pre-Admission Testing, Perioperative Services, inpatient care units, and post-acute care...