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Systems Administrator II

2 months ago

Minneapolis, United States Jamf Full time

At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.

What you'll do at Jamf:

The IT Systems Administrator II position will work cross-functionally between departments and with internal IT teams, supporting and enhancing enterprise systems and operations. This specific role has a focus on designing, developing, and maintaining physical and virtual server infrastrucuture, datacenter storage solutions, and other enterprise systems as necessary.

What you can expect to do in this role:

  • Management, administration, and ongoing maintenance of enterprise server hardware and software both on-prem and in the cloud
  • Principal administrator of our virtual server self-service system
  • Create documentation, workflows, and other supporting materials for systems topology, support, and administrative actions
  • Use ITIL processes and procedures for change, incident, and problem management of all enterprise services and systems
  • Assist in maintaining and developing automation of enterprise systems workflows and tasks
  • Take part in a rotation of duties maintaining our global service level agreements including at times 24x7 availability and off-hours responsibilities
  • Research new products, enhance configuration standards and best practices and educate team members on these products and services
  • Troubleshoot, research, and resolve escalated technical problems and incidents in a timely and professional manner
  • Attend formal training, conduct self-paced training through online courses or on the job training, attend conferences, and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies
  • Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization
What we are looking for:
  • Minimum of 3 years experience working as a systems administrator or similar IT role (Required)
  • Strong experience with enterprise servers and storage solutions (Required)
  • Experience using automation toolsets (Ansible)
  • Ability to manage multiple small projects while simultaneously adapting priorities quickly and effectively
  • A high level of independence as demonstrated through clear problem-solving, communication skills, and the delivery of high-quality work
  • Practical experience managing and supporting globally available IT infrastructure services, on-site and remotely
  • Experience working in a compliance-driven environment
  • Experience administrating and supporting some or all of the following technologies is preferred:
    • Cisco UCS Server Infrastructure
    • Pure Flash Arrays
    • iSCSI, FC, NFS
    • VM automation
    • Unix/Linux Server operating systems and applications
    • VMware, vSphere, ProxMox
    • Amazon Web Services (EC2, S3, Route53)
    • Scripting (Bash, Powershell, Python)
    • Automation platforms (Ansible)
    • Basic networking skills and understanding
  • Excellent written and verbal communication skills (Required)
  • Excellent organizational skills (Required)
  • High school diploma / GED equivalent (Required)
  • Bachelor's Degree (Preferred)
  • A combination of relevant experience and education may be considered
#LI-Hybrid

Why Jamf?
  • We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees
  • You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
  • We put people over profits - which is why our customers keep coming back to us.
  • Our volunteer time off allows employees to support and give back to our communities.
  • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
  • You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
  • We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
  • Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
  • You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
  • We offer a clear career path that enables you to grow under supportive leadership and management


What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf